The Exterminators

Dylan was fantastic and came right away to put out some poison. He also made excellent suggestions to help keep the problem from coming back. Will definitely use him again!

From the first phone call to having Richard show up, nothing but professional! Extremely knowledgeable and very thorough. Richard inspected, and then detailed everything he noticed and made suggestions. There was no pressure or up selling he just wanted to be sure I was fully informed. Richard installed a one way door so the squirrels living in my attic could get out. I would highly recommend The Exterminators or Wildlife Shield for any and all pest control problems. They are professional, knowledgeable, friendly , great quality for very reasonable prices.

The level of service was amazing. Timely, efficient and knowledgeable. The team were experts in understanding how to safeguard our property from rats. I learned a lot, and their tips on what to do (and look for) in addition to the bait stations gave peace of mind. This company knows what it is doing. I’d highly recommend them.

This job was handled efficiently with a solid commitment to solving our rodent problem caused by the house connected with ours. Simon sent Richard out. He soothed my frazzled nerves reassuring us that we would eliminate the vermin. He has a great deal of expertise and knowledge that he employed. My neighbours were co-operative and we now have very little activity, though after 6 months our neighbours are still leaving the lid open on their garbage and have piles of wood, a junkyard in their backyard.We paid to have both homes serviced as we had to do this or move. I would recommend this company to anyone with a rodent problem.

I called the Exterminators after I had tried the usual store purchased traps which didn't get the job done . The person who took my call was great, guided me through the process and was able to schedule me with a time that was perfect for me.
The technician arrived right when they said they would. (that is rare in toronto for any service) they began by identifying the entry points for the house and closed them up. Once inside the technician went about setting up stations in spots I wouldn't have thought to.
It's been a good few months now and I have had the mouse problem since.

Great service end to end, professional, personable and at what I think was a good price.
Highly recommended from me.

The Exterminators did an outstanding job in resolving a serious rat infestation issue that we had been battling for years. Other companies simply gave up on us, whereas the Exterminators implemented a treatment plan which included locating the entry point, and comprehensively sealing my home to eliminate access. The access point was in an extremely awkward location, and other suppliers were not prepared to work in this crawl space...the Exterminators did not let us down. Integrity and follow through = 100% endorsement.

July 2019 update (8 months after visit):
It's been 8 months, and we are still experiencing mice. We had mice return as early as December (inspection in November), but the inspector said it takes some time for mice to be gone for good so we left it as is. Heard them again around March, but we were too busy to do anything about it. Heard them again last week and decided we should do something about it. Just checked and found out we are out of our 6-month warranty period, but we will call the company to see if they will do anything to help us.

I read the company's reply to my review, and while most of what was said is accurate, the part about the garage door weather stripping being damaged is completely wrong; it is not damaged whatsoever, and the mice are not coming in through there.

Also, because the company had said they wouldn't put the weep hole covers to the weep holes on the second floor, we ended up doing it ourselves. Even so, we are still experiencing rodents, and therefore, believe they are coming in through the roof. It is not uncommon for deer mice to climb up to the roof.

Long story short, we are still experiencing rodents, although they are now dying in the walls and attic, and not making their way into the kitchen anymore.

It would be best if the mice could not enter at all. We want to find a company that can actually find the point of entry and fix the problem once and for all. If the Exterminators are up for the job, that would be great.

Original Review:
I have mice in the house. After calling many companies and reading many company reviews, we chose The Exterminators because they had good reviews, and they said they would definitely visit the attic (which we knew was a problem area). So I booked my appointment with The Exterminators, and was looking forward to their professional and expert advice.

Chris arrived on time, and was polite and friendly the entire time. He came into the kitchen, looked under the sink, behind the stove, and then took a look around the basement. He then determined that the mice came in through the garage door. At this time, he hadn't looked at the exterior of the house, any other rooms, or any other floors. I was greatly disappointed, as I felt he already came to a conclusion without fully assessing my property. In particular, he hadn't (and didn't want to) inspect the attic, but we were told on the phone that the person would definitely inspect the attic.

After he gave his verdict (and seemed ready to leave), I had to practically force him to do a full walk-around the outside of the house, and then go upstairs to the attic. Even there, he only peeked his head in (did not enter). I was quite disappointed, as I was looking for feedback as to how dire my situation is, and without a comprehensive inspection, how can he give me reliable advice?

I also told him that we had deer mice, which he denied we had. I showed him a picture of a mouse we caught with our mouse trap, then he went to speak with his boss before he concluded that we did in fact have deer mice. Again, I was disappointed by the fact that I (the non-expert) was telling the expert what we had. The goal of hiring an expert was for the expert to confirm these facts to me.

He recommended weep hole covers, but said he would only do ones on the lower half of the house. I said the upper level ones were quite large and, if I had them done, I'd want them included as well. He did a quote for me on the covers, but again, only included the lower level ones. He said he would not do the upper level ones. Again, disappointed. Deer mice are climbers, so is there a point to only cover half the weep holes around the house?

All in all, Chris was friendly and seemed like a good person, but not the professional that I was seeking. Although traps were put around the house, I feel the money I paid was not worth the service I received.

I had a rat in my house, , and mice. I had three exterminators come who were of very little help. They said they couldn’t tell where the rat had come in, installed traps (one put poison which I later learned could have been a disaster) and conveyed that if I was lucky the rat would get caught. About the same for the mice. Fortunately my neighbor knew the exterminators. They looked very carefully around the house and identified several potentially problematic spots. They presented a strategy. It was obvious that they were experienced and knowledgeable. They gave me options. I went for going overboard in terms of protection but they never pushed that. The rat and the mice are gone. They always came when they had promised to come. The person who did the work was kind and efficient. I really, really appreciate the work that they have done. I have dealt with mice at my cottage so I am familiar with the challenges presented by rodents. It is very obvious to me that The Exterminators really know what they are doing.

Heard loud gnawing in our main floor ceiling and immediately thought we had a rat infestation. The "good news" was that its "only" mice. Prompt professional service, thorough scan of house interior and exterior, very well informed and articulate service person, no more problems approximately three weeks after setting eight traps in my 2700 sq. ft. Beaches semi. Recommend The Exterminators.

Mice urine smell came from attic so I called "The Exterminators". Baits were placed throughout the house. When there were no more signs of activity, cleanup started. The dead mice and R20 insulation that was filled with mice feces were removed and replaced with new R60 cellulose insulation in the attic. Also 5 mesh vent covers were installed on the roof to prevent entry of racoons and squirrels. An excellent job..no more mice urine smell.