General Gas Service

Contracted to do a gas range removal and install. Arrived early, went above and beyond with service extras, and very pleasant all at a competitive price. Nice work. Would use again.

My furnace stopped working (heating) overnight (friday to saturday) in February 2018 (-10 outside temperature). Saturday morning I checked homestars and picked GGS not really knowing anyone else. Keith showed up quickly saturday morning (very soon after talking over the phone).
He is a nice person to talk to, and very respectful. He started working on the furnace doing trial and error type of maneuvers to detect the cause of the problem. He explained that there could be a few possible malfunctioning parts and wanted to find out which one might be the defective one. He narrowed it down to a defective pressure switch. After his trial and error maneuvers the furnace started working again. He said that we were both lucky. True. He wanted to run the furnace a couple times to make sure it works properly. During one of the cycles the furnace stopped again. He did something and got it back working again. We tested it again and the furnace behaved normally. He concluded that it has been fixed. I asked him about the hick-up during the testing cycles and he mentioned that it was normal. I asked him about warranty on the work provided and he said "call me and I will answer the phone". I said fine.
He charged 125 for showing up and 125 for the hourly labor, although he had only spent at most 45 minutes in my home altogether. He said that he charges 1 hour minimum work rate. Fine again. He leaves and assures me that I should not have problems.
After he leaves, the furnace stops working in less then half hour. I call him and he is on his way to the next job. Says he is coming when he finishes the other job, later in the afternoon. I was a little disappointed and started to look around for alternatives. I call this time a larger gas service company and they work on saturdays and sundays. They have an opening on sunday first thing in the morning, and they charge less for showing up (99). I decided to make an appointment with them and text Keith that I am leaving home and that I will call him back if I need his service. He calls me back twice saturday evening, but I could not pick up the phone.
Sunday morning the second technician shows up and from his actions I can see that he knows the furnace inside-out and pinpoints the cause shortly after troubleshooting it and fixes it in probably 20 minutes. After that he takes the time to explain some of the operational peculiarities of the type of furnace I have and gives me advises on how to properly operate it. We spent another 20-30 minutes and he answers all my questions about the furnace. The cost was similar to what Keith charged me, except that the furnace was fixed.
After the second technician left, I texted Keith telling him that my furnace is fixed and that I would appreciate if he refunded some of the money I paid him the day before. I did not mention how much. I never heard back from him.
Keith charged me full price for a poorly done job. And refused to acknowledge it.

Based on the good reviews here, I called General Gas to disconnect an old gas stove and connect a new one. Keith did not disappoint. He returned my call promptly and even offered to come on Saturday so we wouldn’t have to be without a stove too long. After the new stove was up and running he clearly explained how to use it, as it operates differently from our previous model. I also asked him to reconnect a gas dryer and he did that too; his work on both appliances was proficient, fast, and tidy. It was a pleasure to have Keith in our home and I will certainly call him again should the need arise for gas service.

Our furnace wasn't working properly. Keith came over to the house and spent the time to diagnose the problem and fix it. He was courteous, diligent and took the time to make sure what was happening and what had to be done to repair. I would highly recommend him.

Keith was punctual, a gentleman, helpful, and quite knowledgeable of his craft. It was a pleasure to have him work in my home and would therefore not hesitate to call upon him again for any gas-related issues or questions.

Keith was prompt and fair throughout process. Called in for estimate and availability and got a call back within 30 minutes and appointment for following day. Keith even came on Saturday to finish job!

I phoned General Gas Service and LMTC. Twenty minutes later Keith called and said he would drop by in 30 minutes. We discussed job and Keith went to work, within the hour Keith had completed the work. We are very happy with the work and would highly recommend Keith to any one who requires gas work to be done.

Thanks again Keith for a great job.

We had a defunct gas control valve and after leaving messages and never hearing back from other companies (even one was supposed to show and went MIA), I called Keith, who called me back right away and fixed the issue within hours. He was honest, respectful of the house and wanted to do the job correctly.

When my gas regulator pooched the Enbridge tech discovered a leak on my gas line and red tagged me. I called 2 companies listed on HomeStars. Company 1 quoted me $500 just to come to my door and then $200/each leak. They also wanted me to commit to an 8hr timeframe. I said "Thanks, but no Thanks"
Then I called General Gas Service. Keith was able to come first thing the next morning (he was earlier than expected and that's a good thing!) and completed the job in an hour & a half. He was efficient and very pleasant. A real straight shooter. I would highly recommend Keith & General Gas Service!