Appliance Repair Toronto

On about 17/18 of November 2016 my 6 year old GE Cafe stopped working. I went online to research appliance repairs as I am aware of the horrible reputation this industry has and did not want to get burned. I read many reviews and saw On Demand Appliance Repair ODAR had some good reviews and their website promised same day service, so I called the company. They said the earliest they could come was the next week and since it was nearly the weekend I thought that wasn't great but we could wait a few days so I agreed. A company rep arrived on November 21 and checked a few things and said my compressor, evaporator were shot and needed replacing for $1500 taxes in. I wasn't pleased with this high quote but he explained the GE Cafe parts are very expensive so I agreed. He demanded 50% payment up front and I paid him. He then said he was the sales guy and the repairman would arrive shortly. It took 2 weeks for two reps to show up. Both very nice but only installed the compressor and said they not told to install anything else; and with a hole in the evaporator of course the fridge didn't work. Since they didn't have the evaporator they left. I called so many times to the company and couldn't get an explanation. Staff apologized but could not explain why things were so off the rails. Finally I received a call to advise the repairs would be completed 2016 12 16 and the repairman would arrive between 8am-10am. I took another day off work (3rd time) and again no show. After expressing my sheer frustration to the company over the phone that no one had arrived they said they would look into it. Stressed, I received a call at 1pm saying the repairmen would show up shortly. They again showed up with the part and were very nice though had no explanation why it has taken nearly a month to repair my fridge when their internet site says same day repairs. The fridge is now working( paid the full $1500) but the one day service their ads promise turned into a nearly one month nightmare. Nice technicians but simply a zero on all other factors.

I had a service repair man diagnose oven temp fluctuation as caused by relay board in June. I am still waiting for the replacement part in late November. They keep telling me it is on order. Have complained and called at least 20 times with no satisfaction. Oven is only 5 years old. I will never use them again

Eric diagnosed the problem with the dryer and repaired the thermo fuse as well. We talked about my running toilet and he said he would look at it and it would be his pleasure. He fixed it yeah!!
And the dryer is working too!! Thank you Eric, you were honest and friendly.

Flávio showed up on time both times. He diagnosed the problem in about 5 minutes. Showed us the actual fault.
Very friendly gentleman. Would ask for him a again. Thank you

DO NOT use their service!!! I would rate them zero star!!!
We have a Kenmore front load wash with the water not fill problem. And I called up the company and here is what I have experienced with the technician named Flazio-
- Lack of skill. The technician almost took my washer apart and suggested to replace the main control board. The real problem was the screen on the water intake hose was too dirty.
- Over-priced. I was quoted over $400 for the labor only when it only took one technician 10 mins to clean the screen. And I had to prepay 50% before the repair job.
- Dishonest. To convince me the repair cost is worthwhile, I was told by the technician it would cost me $1800 to replace the washer with a brand new one. However when I searched up @ sears.ca, the similar model only costs over $900.
- Unethical. Without getting consensus from me that the problem is fixed, the technician left my house rudely when I questioned and confronted him about the repair cost.
- Poor customer service. I was threatened by the office that if I don’t pay the balance 50% of the payment over the phone, they would send me to the collection agency. Despite the fact that I told them that I am willing to settle the case with a reasonable repair cost.
- What else. They pushed the washer and dryer too close to the wall that the exhaust hose of the dryer was squished. And the hot air can’t get out of the dryer now.

I was having issues with my freezer..it was defrosting everything ....I called ODAR the phone rep was great got me an appointment the next day. The technician was Flavio..he was great, explained everything I asked in detail, checked everything out to make sure it was all working properly .. CLEANED the coils and under the fridge .. fixed the problem and checked back with me to make sure everything was still working properly. Great guy, great service.. I'm satisfied and will be calling him back for any other repairs. Highly recommend this place .

I called late Monday. They were here Tuesday morning; diagnosed the part needed and came back and installed the part within 2 hours. Eric the technician was friendly and helpful. I will definitely use them again and recommend them to my friends.

Called in and they sent someone right away, everything was very professional and hassle free. Both my technician, Jermaine, and the people i talked to at ODAR were extremely friendly, straightforward and listened to my specific concerns when it came to my tight schedule (new tenants moving in in the next couple days). They also were the only place i could find that would repair our somewhat rare induction cooktop. Would highly recommend ODAR to those living in the GTA.

***BEWARE*** ODAR sends dishonest technicians into your home. The culprit, Johnny, arrived at my door wearing an ODAR identity shirt. I was desperate to have my Viking
gas range oven repaired. After 1/2 hour he said it was a "big problem" and gave me a quote of $900 to fix it. He claimed it needed 2 parts at $350 each and it was a complicated install.
When he came back from his car with the parts I asked him what they were and he said igniters. I then checked online and found that they retail from Viking for $112.
I asked why his were so much more and he explained that his parts were top of the line parts that he gets supplied by the company, ODAR. He proceeded to fix the "big problem"
in 45 minutes and was out my door with $900 cash. After he left I found the packaging for the parts stuffed into my garbage can and to my great disappointment the packaging
was for Whirlpool Corporation Factory Certified parts with a Whirlpool Igniter product number. I checked online and was shocked to see that they retail from Whirlpool Canada
for $35.39! I also learned that this problem is a routine fix, not a complicated one, and that there are many YOUTUBE videos on how to replace this part for the DIY'er.
I called Johnny multiple times on the phone number he gave me but could never get through. I spoke to ODAR customer service multiple times and they regret this situation happened
and said that they will no longer be using this technician since there have been other such incidents with him but they could not do anything else for me.
So I'm left with my $5000 Viking range now with $35 mediocre Whirlpool parts and hoping that I get a couple years out of them.
If there's one bad apple.....you know the rest.

Flavio was right on time for the initial service call and quickly removed the broken part. He returned two days later and installed the new door latch. We tested the dishwasher and it now functioned perfectly. Fast, efficient and friendly. Thanks Flavio!