Trail Appliances

Trail Appliances does lots of advertisments in the market which catched my eyes for quite a while. So when I needed to buy a new fridge to replace my old one, this company came to my mind immediately. I have to say they provided me with good delivery service, lots of brands for my selection and with reasonable prices, I was very satisfied with the customer services, as the staff there helped me to choose the right one that can not only fit in my kitchen but also with high energy saving function. They were very friendly and knowledgeable, and what i appreciated most is the fine arrangement of delivery, which was very punctual, the installer was very helpful and skillful, I would love to shop Trail Appliances in the future.

I bought a new Whirlpool fridge from this location and when techs installed and plugged in fridge there was a knocking noise. I contacted their Service dept and they dispatched an independent contractor to look at my fridge. Contractor came and even before investigating the issue, he told me that the sound is normal. I told him that no where in the operating manual do they list "knocking" as a normal operating sound. He responded that there is nothing he can do and that he would charge me $100 for his time, because in his opinion my service call became a "Customer Education" call. This is NOT the way to treat a customer who buys a BRAND NEW fridge. VERY DISAPPOINTED and will never buy from TRAIL APPLIANCE ever again!!!!

We purchased new a new viking fridge and range also a LG washer set. The staff was very knowledgeable and was so helpful. They came on time and installed it all and I had nothing to do but say thank you and took all package with them. They always have great sales and you can negoatiate pricing when you buy more.

With two grand-kids due to stay with us the day before the Canada day long weekend our 17- year-old refrigerator died. The discovery was made at 10:30 AM.

After intensive search on the net (and concurrent mopping-up, dumping and temporary movement of food), we decided on an LG bottom freezer model (had to be white). We spoke to a very helpful sales person at Trail Appliances in Richmond. By noon we were in the Store, helped by the same sales person, found the model LDN2708SWwe wanted, and by 2:00 PM were home and preparing for Trail's delivery which was completed by 4:00 PM the same Saturday - including taking away the old one, all with no damage or dirty foot-prints!

Thanks to the team at Trail we were ready to feed our grand-kids when they arrived at 5:30 PM. The work was very well done and the new LG bottom freezer model LDN20718SW is a great (quiet) improvement on the old side-by-side one.

We called Trail to fix a problem we were having with our dryer. The receptionist was lovely, getting someone out to us the next morning. The guy they sent out, Sergiy, was great, and able to fix the problem on the spot. They are a little pricey, we were charged the flat visit fee, plus the minimum repair fee, but worth it to get it all done at once. And he was really polite and didn't make a mess!

we were in the market for a set of mid to high end washer/dryer, only Trail appliances carry the brand we were looking for. It was a special order, so we had to wait for almost one month. We have been using the washer and dryer for 2 weeks now, they work great! thanks to the folks at Trail appliances!

We finally got rid of our old stove top last month, and we ordered a GE gas stove top from Trail appliances, they had it on sale at the time. The same model goes for $250 more at other retailers, so it was quite a good deal for us. They even included installation, and removal of the old stove top for free. They installers showed up at the scheduled time, they put everything in place in less than an hour, cleaned up afterwards, took the old stove top with them. We'll buy from Trail appliances again for sure!

Trail Appliances have a variety of models and a well and easy to navigate showroom. We needed a new fridge, the employees there spent a large amount of time trying to help us choose what type of fridge we wanted/needed. We chose for them to do the delivery and installation which we were very happy with, they were very courteous and knew exactly what they were doing. All in all we are very happy with our decision to go with Trail Appliances.

They have a new store in vancouver and a great selection. I bought a new fridge and they helped me choose the right colour and confirmed dimentions. i opted to have it delivered and installed by one of their reps and they did a great job. They installed had to modify my outlet to accomodate the fridge one so it was difficult but he did it in a short amount of time.

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Convenience location in Richmond. Large displace location with lots of models as demo. Polite, patient and friendly knowledgeable salesperson. Good discount if there is a sales. Reasonable delivery charge. Will recommend to friends.