Chestnut Flooring

Floor Retailers
Vaughan ON L4K 5N9
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Write a Review

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HomeStars
Floor Retailers
Chestnut Flooring
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92%

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Reviews by rating (past 12 months)

Reviews for Chestnut Flooring

Average customer rating:
9.5 10 (139 reviews)

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Private User
Private User
0 reviews Toronto, ON
10/10

Great service, great product, overall an excellent experience

Sherry was wonderful in helping us select the best engineered hardwood for our home. The Italian engineered hardwood that we got was beautiful and of top quality. I am getting a lot of compliments from friends and family, meanwhile the price was very reasonable. Very glad I found Chesnut.

Approximate cost of services:
$4,000.00
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Company Response

It's great news from you, your friends and your family!
Enjoy your time at home!

Diana
Diana
1 review Toronto, ON
10/10

Hardwood flooring

After having had a horrible experience with another flooring company in the area, I went to Chestnut Flooring with trepidation. I had narrowed my hardwood choices down to 3 and asked Nemo his opinion of those 3. I was interested in the colour variation, amount of knots and thickness of wear layer. Nemo was not only knowledgeable but honest in his opinions - a stark contrast to the previous place I had dealt with! On my next visit, I met Sherry, who was equally knowledgeable, patient and courteous. My flooring was available as promised and after installation today, I can say it looks beautiful! I highly recommend Chestnut Flooring.

Approximate cost of services:
$10,000.00
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Company Response

Hi Diana,
It was a pleasure serving you with your Flooring needs. We really appreciate you taking the time to share your feedback and being so open with us.
We're glad you like your final choice of hardwood!
Hope you'll come and see us again soon.
Until then, stay safe!

Private User
Private User
2 reviews Toronto, ON
2/10

Deceptive about returns.

We were apprehensive about our order quantity but they assured us on the phone when I ordered I could return 1-2 boxes unopened but didn't end up allowing any return at all.

I had 5 boxes left over and when I messaged them about a partial return, even the 1-2 boxes they said would be fine they simply replied "Sorry ,Unfortunately we do not have return policy ." We spoke to the same representative both times and asked why the policy had changed within a week but they didn’t reply.

Good price and selection but be warned they might not honour their word.

Approximate cost of services:
$2,340.00
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Company Response

Hi Kevin,
Sorry for the confusion and dissatisfaction.
As we have clearly mentioned on the invoice and the packing slip -and you signed both, all sales are final (attachments are not allowed here).
Moreover, please note that the purchased items are discontinued and already discounted to a fair amount.
We haven't changed our policies for a long time, even through the pandemic. We always respect our committments and try to provide the highest level of service to our customers.
Please feel free to contact us if you have further concerns.
Thank you

Private User
Private User
Private User reviews Toronto, ON
10/10

Hardwood floor

Shelly was very helpful. Very good customer service. Floor looks great. Would recommend Chestnut Flooring.

Approximate cost of services:
$7,500.00
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Company Response

Thank you!

Vincent in Toronto
Vincent in Toronto
4 reviews Vaughan, ON
8/10

In love with new carpet

Thank you for your professional help. Everything is perfect, really. Thanks for your workers and for perfect carpet. I'm truly recommend this carpet service if you want to be calm and glad

Approximate cost of services:
$200.00
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Company Response

Hi Vincent,
Thank you for you kind words, yet not sure why you didn't give us 10/10! ;)
Enjoy you new carpets!

Private User
Private User
0 reviews Toronto, ON
10/10

160 Torrey pines rd

The products offered at chestnut flooring are outstanding materials, also with affordable pricing. The level of service I was also given was great. I have since used them for multiple projects and I don’t see myself going else where!

Approximate cost of services:
$15,000.00
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Company Response

Thank you for your continuing trust with us.

Private User
Private User
Private User reviews Vaughan, ON
10/10

Bedroom and Hallway Reno hardwood engineered flooring install

Thank you Sherry for your guidance and expertise and knowledge of the products that you carry. Showroom had a large selection to choose from and overwhelming. We explained what we where looking for and next thing you know we had narrowed our decision down to three samples.
Andrew our installer was amazing, with 30 years in the industry he worked diligently with precision. Great work Andrew, he also did all our baseboard trims, worth the extra to pay for those little projects. Giving us time to focus on other projects.
Pricing was very reasonable compared to other companies. I never write reviews but i would highly recommend to anyone thinking of doing their floors.

Approximate cost of services:
$7,032.00
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Company Response

Hi,
On behalf of all we thank you for your kind words and are supper happy that you like your new floors!
Stay healthy and happy

Private User
Private User
Private User reviews Toronto, ON
10/10

Hardwood Flooring Supply and Installation

I purchased my hardwood flooring from Sherry and I couldn't be happier. Her service was top notch from start to finish, and the installers were also incredible. They did a phenomenal job, and everything was perfect. Thanks guys!

- Josh

Approximate cost of services:
$15,000.00
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Company Response

Hi Josh,
We are all honored of your satisfaction.
Thank you

Private User
Private User
Private User reviews Vaughan, ON
10/10

Purchased flooring and installation

Sherri in the showroom and Andrew the installer made sure we were absolutely happy with everything. They both went above and beyond. Floor looks great. Thanks Chestnut Flooring.
Mike and Steph

Approximate cost of services:
$6,000.00
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Company Response

Hi Mike and Steph,
It was an absolute pleasure serving you guys and we're honored that you like your new floors.

Private User
Private User
0 reviews Toronto, ON
10/10

Purchased Engineered hardwood flooring (coswick)

They have very good collections of Hardwood and Laminate flooring. Their service is great. Sherry is great, knowledgeable and very nice! She managed to deliver what we purchased on time in spite of Covid-19 pandemic. I strongly recommend them.

Approximate cost of services:
$19,000.00
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Company Response

Hi Keivan,
Thank you for the wonderful review and for taking the time to share your feedback with Chestnut Flooring.
Kind folks like you make our job a pleasure.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Chestnut Flooring

Chestnut Flooring is Toronto's premier flooring destination, trusted and recommended by interior designers. We offer a select assortment of quality flooring products in chic and on-trend styles. Visit our Greater Toronto Area store to discover a unique selection of hardwood, laminate, luxury vinyl, and carpet. Our products and brands have ...
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