Distinct Heating & Cooling

Heating & Air Conditioning
Calgary AB T2X 3W3
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Heating & Air Conditioning
Distinct Heating & Cooling
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Reviews for Distinct Heating & Cooling

Average customer rating:
10 10 (322 reviews)

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Law House
Law House
0 reviews Calgary, AB
10/10

ANNUAL MAINTENACE

We made the wise decision to have Distinct Heating and Cooling install our furnace in 2020 and every year without fail we receive a reminder to book an annual tune up and inspection. Best decision we made!

Approximate cost of services:
$300.00
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Company Response

Thank you so much for taking the time to leave us a 10 star review! We are so grateful that you chose our small family run business to install your new furnace for you! You have been lovely to work with and we are happy to hear that you appreciate our reminders for you annual tune up and inspections which is an integral part of keeping your furnace running safely and efficiently for many years to come so thank you for staying on top of that!

Have a wonderful day and thank you again for leaving us such a kind review, we greatly appreciate it!

Rosemont
Rosemont
1 review Calgary, AB
10/10

The Unroutine Annual Checkup

Ed was fantastic, reviewing our entire system and fixing a very complicated issue he had inherited from our old system.

Approximate cost of services:
$500.00
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Company Response

Thank you for taking the time to leave Ed a 10 star review! We are extremely lucky to have had Ed as part of the Distinct team for many years so we are happy to hear that you have been happy with the service he has provided you with.

Have a wonderful fall and thank you again for taking the time to leave us a 10 star review!

Larry  from Calgary
Larry from Calgary
2 reviews Calgary, AB
10/10

Furnace tuneup and repair

Jordan did an excellent job of tuning up and repairing our furnace last week. He didnt have the part the furnace needed and drove to the supplier to pick it up and returned to finish the job. I have been using distinct for all my hvac needs the last few years and they have always provided excellent service. Highly recommend.

Approximate cost of services:
$550.00
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Company Response

Hi Larry! Thank you for taking the time to leave us a 10 star review! We are very lucky to have had Jordan with us for over a decade now and are happy to hear that you have been happy with the service he has provided you over the last few years. Our main goal whenever possible is to have all of our customers equipment up and running properly the same day. Thank you for being a loyal customer of ours and for always staying up to date on your yearly maintenances! We look forward to working with you for many more years!

Brett in Toronto
Brett in Toronto
0 reviews Calgary, AB
10/10

Furnace repairs

As the temperatures dropped in the fall, I discovered my furnace wasnt coming on. I hadnt needed it all summer so realize earlier that there was an issue. Distinct had installed this new furnace relatively recently, and I have had their technician Ed out for annual maintenance since then, so I wasnt overly concerned. I assumed the issue would be a quick and easy fix.

I called Distinct and they quickly put me in their Service queue. Ed arrived right on time, and we were shocked to discover my furnace issues were likely caused by someone deliberately vandalizing the equipment. Its a bit of a story around thissuffice to say Ed, working with (owner) Nate, was able to quickly and efficiently get my furnace repaired and operating safely and reliably.

The damage caused to my furnace was extensive and repairs were going to be expensive. I knew that but very much appreciated Eds advocacy on my behalf with Nate, and Nates understanding, support and willingness to work with me to get my furnace fixed and operating in a safe and reliable manner at a very reasonable cost.

I was glad to originally have selected Distinct Heating and Cooling for my new furnace and was extremely impressed with their workmanship and attention to detail on the install. I am even more impressed now by their on-going customer service and support. Ed didnt just fix my furnace, he worked with me to find a reasonable, cost-effective solution to the problem, then conducted the required repairs quickly and efficiently. Distinct Heating and Cooling will continue to be my HVAC company of choice.

Approximate cost of services:
$2,000.00
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Company Response

Thank you for taking the time to leave us such a kind 5 star review Brett! We are so glad to have caught this issue in your furnace now instead of when it gets really cold.

We are sorry to hear that your furnace issues were likely caused by someone deliberately vandalizing your equipment. That's makes this situation even more difficult!

We always try to get to our customers on the same day as the issue whenever possible, especially in the extreme temperatures of our winters!

Thank you for initially choosing our small family run business to do the installation for you and for being such a loyal customer of ours who always stays on top of your annual maintenance! We are so grateful for your loyalty!

Our owner Nate will always do the right thing when it comes to our customers and his bottom line is never about just the money. All of us at Distinct truly care about our customers and are so grateful to have so many that have stuck with us over the years!

We look forward to continuing to work with you for many years and we hope you have a wonderful fall!

Donna
Donna
1 review Calgary, AB
10/10

Furnace and AC installation

I am very very pleased with Distinct Heating and Cooling. The office staff were great, always let me know who was coming and when. Kristian, Aidan and Nate answered all my questions. They cleaned up after they were finished the job. Kristian did a great job of showing me how everything worked. I would recommend them for your furnace and AC needs.

Approximate cost of services:
$15,000.00
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Company Response

Thank you for leaving us a 10 star review Donna! We are so happy to hear that you were pleased with your installation process from start to finish. We all have a passion for customer service and treating our customers homes as if they were our own. Making sure that our customers know how to properly and comfortably use their new equipment is also important to us and the fact that you trust us enough to recommend us is the greatest compliment you can give us! Thank you again for your support of our small family run business, we greatly appreciate it!

Edmund
Edmund
0 reviews Calgary, AB
10/10

New AC installation

Nate's experience and expertise were evident from the quotation. He took the time to explain the different options in compressors and other equipment and the pros and cons of each option.

Nate, Kristian and Aiden arrived at scheduled time. Throughout the installation process they were respectful, professional and tidy. They explained everything they were doing and were patient with my many questions and interruptions.

The equipment is good quality, the installation was well done and our house is nice and cool!

Highly recommend.

Approximate cost of services:
$7,000.00
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Company Response

Thank you for taking the time to leave us a 10 star review Edmund! Nate loves to do the in person quotes with our customers and has such a passion for all things HVAC related. He always wants our customers to feel confident when making big decisions like purchasing a new furnace or A/C unit. We are also happy to hear that during the installation process our team was on time, respectful, professional and tidy. Those are all qualities we strive for at each and every visit into our customers homes. The team loves talking all things HVAC related so you weren't a bother at all with your questions! We are happy to hear you are enjoying your new cooler home and thank you so much for your recommendation!

Kirsty
Kirsty
1 review Calgary, AB
10/10

Another great install!

Nate installed our A/C several years ago and did such a great job we brought Distinct back when we needed a new furnace. Nate quoted us the BEST furnace and air purification for our home, not the most expensive. He was honest during the quoting process to make sure the system would provide the cleanest air as I have significant lung issues. Kristian was the primary installer and he did an amazing job. He did a nice tidy install, left no mess/garbage behind when he was done and made sure I knew how the air purification system worked, how to maintain it. He also explained how to use our system most efficiently and what kind of differences we should expect from the old unit. There were 2 other great guys with him throughout the day (lifting, etc), but I didn't catch their names. I'd recommend them for any & all heating and cooling needs!

Approximate cost of services:
$9,000.00
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Company Response

Thank you for leaving us such a wonderful 10 star review Kirsty! We are happy to hear that you were so pleased with the job we did on your A/C installation and thank you very much for choosing us to do your furnace installation as well!

Nate takes great pride in only quoting what is truly needed for each home/customer and not overcharging for things you don't need. He has always stood behind the phrase "Treat all of our customers as you would want to be treated" and all of our staff have a passion for customer service so we are so happy to hear that you have seen that during your installation again.

Making sure all of our customers know how to use the equipment properly and efficiently is also very important to us and we are glad to hear that everything was explained to you and you feel comfortable with your new equipment.

I will make sure to pass on your glowing review to all of the team that was there to help out and again thank you for your continued support of our small business, we greatly appreciate it Kirsty!

Nancy
Nancy
3 reviews Okotoks, AB
10/10

AC installation

Nate's expert quote consultation, and Christian and Ed's installation of my York Air Conditioning unit was excellent and professional.

Approximate cost of services:
$6,500.00
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Company Response

Good morning Nancy,

Thank you for your 10 star review of our company and taking the time to leave us such kind words!

We are happy to hear that you were impressed from start to finish with your installation.

We look forward to seeing you for your yearly maintenance appointments and hope you enjoy your summer with A/C to keep you cool!

Thank you again for your support of our small family run business, we greatly appreciate it!

David in Calgary
David in Calgary
1 review Calgary, AB
10/10

A/C Installation

Nate took the time to do an in home inspection and then discussed a/c options in detail. Very informative and professional. Nate, Kristian and Aiden arrived at scheduled time. An electrical sub panel was required and installed. Team of Kristian and Aiden were very professional and provided step by step information for proper running of new unit. It was also determined that new furnace filters were required for the new unit. These were sourced and delivered to the house. There was a follow up by Nate the next day asking how unit was operating and if we had any questions at this time. A further follow-up by the office for setting up required City inspection. Awesome customer service.

Approximate cost of services:
$8,000.00
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Company Response

Good morning David,

What a wonderful surprise to wake up to a 10 star review from you!

We are happy to hear that you have been happy with our process from start to finish for the installation of your new A/C unit. Nate enjoys going to these in person quote appointments personally to make sure that all of our customers have all of the information they need to make an informative decision. All of the team at Distinct strive to be informative, professional and on time for each and every one of our amazing customers! Making sure that you are left feeling confident and informed about the new equipment that we have installed is very important to us as well.

Our system for follow up after a new installation is something that Nate likes to do personally as well as he wants all of our customers to feel confident and satisfied with their new installations. Helping our customers book their City Inspection is just another step we like to do for our customers.

Thank you again for your kind words and support of our small family run business, we greatly appreciate it!

A.Lui
A.Lui
2 reviews Calgary, AB
10/10

furnace maintenance

Since our 2 furnaces were installed by distinct we always have our furnace maintenance performed by the same company. The company is very easy and personal to book with and they send me the same technician year after year! Ed is the best and I always feel like he has my best interests in mind. He tells me what filters to order online and installation is easy enough for me to do myself. I never have surprise costs or upcharges. I also love how they tell my my technician is on his way the day of the appointment and include a photo so I know for sure who I am letting in to my house. I am always pleased with distinct.

Approximate cost of services:
$281.00
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Company Response

Thank you for leaving us 10 stars and such a wonderful review! It has been our pleasure coming to your home for so many years and thank you for your continued support of our company! Customers like yourself, who always stay up to date on your annual maintenance make our job even easier so thank YOU for being such a wonderful customer! Ed loves coming back to your annual maintenance appointments and in particular loves building those relationships with our customers and earning their trust. He truly does have your best interests in mind. All of us at Distinct like to prepare each and every customer whether it is a regular annual maintenance or a large installation, we don't want any surprise costs to pop up which is why we try to be as transparent from the very start so you are aware and comfortable with the final invoice.

We do have a pretty great notification system and we love that you appreciate the little extras that is does for our customers such as the photo and bio of the technician that will be coming to your property. It is important to us that you know and trust our technicians so thank you for pointing that feature out as well!

We hope you have a wonderful summer and thank you again for your continued support of our small family run business, we greatly appreciate it!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Distinct Heating & Cooling

What makes us different from other heating and cooling companies that installs or replaces furnaces, air conditioners & home automation? At Distinct Heating & Cooling, it is all about quality. We believe in doing it right the first time. We take tremendous pride in our quality and attention to detail.

WE DO MORE THAN TALK ABOUT CUSTOMER SERVICE
At Distinct, we do business according to old-fashioned values.
• We stand behind our quotes; there are never any surprise charges
• We show up on time
• We keep you informed every step of the way
• Our uniformed technicians are courteous and professional
• We treat your home like it’s ours. If we wouldn’t do it in our home, then we won’t do it in yours.

WE GUARANTEE QUALITY
The highly skilled technicians at Distinct complete a strenuous four-year apprenticeship program. We take tremendous pride in the quality of our service, down to every detail of an installation or repair. Our workmanship is second to none, and we sell only top quality equipment built by leaders in the industry.

WE’LL GIVE YOU THE COMPLETE PICTURE
Whether you’re looking to replace your inefficient Calgary furnace, add air conditioning, increase the air quality in your home, or just repair your existing system, the experts at Distinct will guide you through the entire process. We will explain all your options to you upfront, in a way that will make sense to you. Then we’ll help you make the decision that works best for you so that you can feel confident about your choice.

WHAT CAN WE OFFER YOU?
» 24/7 Emergency Furnace Repair
» A+ Rating with BBB
» Furnace Installations
» Furnace Replacements
» Furnace Repair
» Air Conditioning Installations & Repair
» New Home HVAC (full installations)
» Air Filtration
» Humidifiers
» Thermostats
» Indoor Air Quality products & testing

Our technicians are fully trained to meet all your HVAC needs.

CATEGORIES
Heating & Air Conditioning and Home Automation
PRODUCTS
Furnaces, Air Handlers, HRV, Air Conditioners, Humidifiers, Thermostats, UV Lights, Air Purifiers.
SERVICES
HVAC Installation. Service & repair of all makes & models. Heating, Air Conditioning, Ventilation, Ductwork, Humidifiers, Thermostats, Indoor Air Quality.
BRANDS
York, Honeywell, Ecobee, LifeBreath, General Aire, Sanuvox, Aprilaire, Rheem, Bradford White, Lennox, Carrier, Trane, Goodman, Amana, American Standard, Bryant, Tempstar, Heil, Armstrong, Coleman. Service all brands.
WEBSITE
http://www.DistinctHVAC.ca
YEAR ESTABLISHED
2007
NUMBER OF EMPLOYEES
5
PAYMENT METHOD
Visa, MasterCard, Cheque, Cash, Financing
MEMBERSHIPS
BBB; HRAI Canada; SMCAA
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Best warranties in the business!
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.