1 review Old Toronto, ON Joined 2023/11/15

10/10

Moving & Storage review in Old Toronto

11/15/2023

Diana and Joselin are amazing! They are punctual, professional and provided thorough cleaning of my client's Condominium suite. As a realtor, I strongly recommend this company and ladies. The tenant had left quite a mess and these ladies tackled the job and left this suite clean and spotless.

Job Price

Approximate cost of services:: $300.00

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Company Response: Thank you kindly for sharing your feedback about your cleaning experience with Maid4Condos. It was our absolute pleasure to help with the move in/out cleaning service and we are happy to hear you liked the service provided by Diana and Joselin. We truly appreciate your feedback and we very much look forward to the next opportunity to service your cleaning needs.
Maid4Condos, because time is precious.

Mike in Toronto

1 review Old Toronto, ON Joined 2023/11/15

10/10

Great apartment cleaning

House & Apartment Cleaning review in Old Toronto

11/15/2023

Had a great cleaning and great service from Johanna. Very courteous and professional, friendly, and did a wonderful job. Would gladly have her back again.

Job Price

Approximate cost of services:: $110.00

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Company Response: We thank you for taking time to review Maid4Condos and our professional team. It is always our pleasure to clean your home and we truly appreciate you sharing your cleaning experience with us. We are glad to hear you liked the service provided by Johanna and we very much look forward to cleaning your home again soon. Thank you for choosing Maid4Condos, because time is precious.

Private User

Private User reviews Etobicoke, ON Joined 2023/11/10

0/10

Maid4Condos, the floor destroyers

Floor Laying & Refinishing review in Etobicoke

11/10/2023

They shattered a 5L bottle of wine spilling it everywhere

They ruined the paint on our walls when they did this

They cleaned it so slowly it seeped into our floor

They didn't clean it properly leaving wine in our closet and the floor a mess

They came back to clean it and ruined our drywall requiring more repairs

I attached photos showing our floor before (Oct 27) and after their cleaning (Nov 9)

I also attached a screenshot of one of their Google reviews showing that they've ruined other people's hard wood floors and denied any responsibility

They're denying responsibility for ours

They're not acknowledging that our paint is ruined

They're not acknowledging the drywall damage they've done

They "comped" us by cutting the cost of the bottle of wine from the bill (not including taxes because they wanted to give us another slap in the face) while also making up a fake response from us about their solution being "inconvenient" in their reply to my Yelp review.

Avoid this company like the plague unless you want to spend hundreds of dollars more fixing their mistakes while Swaara (the owner) says they don't feel they're responsible for any of the damage they did.

Edit:

Got a response from them here too. Theyre saying our floor looked the same as it did a week ago and ignored that they ruined our wall and paint jobs too.

And the icing on the cake? I found a broken piece of glass they missed, as it lodged itself deep into my foot.

The founder works in communications and knows this is a crisis for her company and continues to pour fuel into the fire by denying everything and claiming they have a quality assurance team. Clearly they dont and they clearly dont have insurance or theyd have just corrected this already.

View more images

Job Price

Approximate cost of services:: $210.00

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Company Response

Thank you for sharing your feedback. We do see the pictures you uploaded were from prior to us coming back for a touch-up visit and fixing the missed areas from the cleaning.

Yes, you are right immediately upon management knowing of the accident with the bottle of wine we immediately had placed an order for a replacement to be sent out. We thought this was the right thing to do and the item can only be picked up at the local LCBO right by your property. You mentioned this wasn’t convenient to you. So we canceled the order and we issued a full refund for the value of that item to your payment method on file.

As soon as you notified us that we had missed some items or areas of cleaning from the accident, we immediately rescheduled and deployed a team member to come back and adjust those elements as part of our service guarantee.

Yes, we do agree that the floors and the images right after the incident look exactly the same as the pictures from the day after and two days later. We believe that the floor was the same as it was before, especially since we had cleaned it up for the most part right after the accident which would not have left it sit to soak in. There is not mention on the day of the service of any change in the flooring and again we do repeat that the flooring looks exactly the same as in pictures from the time of the incident.

Accidents are not fun. We are human and we can make mistakes. We do as a company hold insurance products to cover both ourselves and our clients. However in this case we do not feel as tho we caused any damage from wine spilling and being picked up right after. Again, we agree that having missed some small spots was not great, we are glad we were given the opportunity to come back and clean those missed areas.

We truly thank you for giving us the opportunity to make it right by coming back and addressing the missed cleaning elements and providing a refund to your credit card for the service provided in the amount of the gifted wine bottle of $129.

Again, we truly apologize for the accident and we thank you again for giving us the opportunity to make it right.

Our quality control team has been and continues to monitor this event and have worked back with the team on opportunities for improved communication, carefulness and attention to detail.

Private User

Private User reviews Toronto, ON Joined 2022/12/08

10/10

Condo Cleaning

House & Apartment Cleaning review in Toronto

11/07/2023

Great service from the company when booking. Cleaner did a really good job. I would definitely use them again.

Job Price

Approximate cost of services:: $140.00

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Company Response: Thank you very much for your review of Maid4Condos and our professional team and service. We truly appreciate your feedback and we are happy to hear you liked our service. We very much look forward to the next opportunity to clean your home. Thank you for choosing Maid4Condos, because time is precious.

Private User

Private User reviews Toronto, ON Joined 2023/11/04

10/10

apartment cleaning

House & Apartment Cleaning review in Toronto

11/04/2023

Elizabeth and Karen were terrific cleaners. This was my first time using this service and have signed up for monthly sessions. I have used another service before but never again. Thank you for leaving our place sparkling.

Job Price

Approximate cost of services:: $240.00

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Company Response: Thank you very much for your review of Maid4Condos and our professional team and service. It was our absolute pleasure to help with your cleaning needs and we truly appreciate you taking time to share your cleaning experience with us. We are happy to hear you liked our service and we very much look forward to cleaning your home again soon.
Maid4Condos, because time is precious.

Ryley in Toronto

0 reviews Toronto, ON Joined 2023/10/31

10/10

Perfect.

Toronto

10/31/2023

Grishell & Laura were incredibly thorough in their clean. This is literally the most clean my house has been since we moved in. They were efficient, professional and kind and I'd recommend them to anyone looking for a cleaning.

Job Price

Approximate cost of services:: $220.00

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Company Response: Thank you very much for your review and Maid4Condos cleaning services. I truly appreciate you sharing your experience with us and we look forward to the opportunity to clean your home again soon. Maid4Condos, because time is precious.

Private User

Private User reviews Old Toronto, ON Joined 2023/10/30

10/10

Monthly Cleaning

Duct Cleaning review in Old Toronto

10/30/2023

I had a great experience with Maid4Condos. Grishell and Laura did a very good job. For the price, the cleaning was a good deal.
Christina just worked recently at my apartment and did a very good job as well.

Job Price

Approximate cost of services:: $200.00

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Company Response: Thank you so much for your review of Maid4Condos cleaning services. We truly appreciate you choosing us as your cleaning service provider and we look forward to the next opportunity to clean your home. Maid4Condos, because time is precious.

Angie in Markham

0 reviews Toronto, ON Joined 2023/10/30

10/10

Thanks Claudia and Elizabeth!

Toronto

10/30/2023

Claudia and Elizabeth did an incredible job for the move-out cleaning I booked for my condo! It took around 2.5 hours and it was spotless. I would highly recommend Maid4Condos!

Job Price

Approximate cost of services:: $386.00

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Company Response: Thank you so much for your review of Maid4Condos cleaning services. We truly appreciate you choosing us as your cleaning service provider and we look forward to the next opportunity to clean your home. Maid4Condos, because time is precious.

Lindsay

1 review Toronto, ON Joined 2023/10/09

10/10

Great Service

Moving & Storage review in Toronto

10/20/2023

Maid4Condo's respond to my inquiry quite fast; they were first out of the gate and helpful!

We scheduled a deep clean with some additional items that we needed completed. The price was fair, and the end product was worth the spend!

The team showed up during their arrival window as expected and efficiently worked through our home, leaving it sparkling clean. The team answered our questions and welcomed any comments on things we saw or needed completed differently. Claudia, Joanna and Elizabeth were all fantastic and would happily have them back anytime to complete a cleaning like a pro!

Job Price

Approximate cost of services:: $420.00

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Company Response: Thank you so much for taking time to review Maid4Condos and our professional team and service. Care and details are something we truly care about and we are happy to hear you liked our service. It was our absolute pleasure to help with your cleaning needs and we very much look forward to the next opportunity to clean your home. Thank you for choosing Maid4Condos, because time is precious.

Private User

Private User reviews Toronto, ON Joined 2013/10/03

8/10

Basic Condo Cleaning with Extras

House & Apartment Cleaning review in Toronto

10/20/2023

Pros: Cleaners Elizabeth and Karen were quick, polite and friendly. They brought all supplies excepting a step stool or ladder and vacuum. They have a 24 hour Satisfaction Guarantee which takes care of any missed items provided that you email them within 24 hours of the service. Credit cards are accepted on the website. Cleaner who came after I invoked the 24 Hour Guarantee was very diligent and managed to get rid of most of the left out items.

Cons: They have a 2 hour arrival window which is a bit excessive. Website does not say that this type of cleaning is limited to 2 hours, rather it lists the items that will be covered. However if they run out of time, like in my case items are left unfinished requiring to invoke the 24 Hour Satisfaction Guarantee. This requires rescheduling time with another of their cleaners and is inconvenient to the customer as there is another 2 hour arrival window involved. Competitors limit this type of cleaning to 3 hours at a lower total cost. Receipt does not itemize extras purchased.

Job Price

Approximate cost of services:: $230.00

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Company Response: We thank you for sharing your feedback about your cleaning experience with Maid4Condos. We are glad to hear you liked the service provided by our professional team and once again we apologize for missing some areas.
Your feedback has been shared with our Quality control team who then followed up with our cleaning team on this with constructive feedback.
Time allocated to the service was maximum of 4 hrs of labour as long as the space is in average condition and sizing is accurate. As we had two cleaners on site, they had 2 hrs for the service. Our team usually does a quick inspection of the space when they arrive on site and advise if they would need more time for the service, so that we can advise the clients and ask for approval to stay longer if needed. Unfortunately, this time our team failed to ask for extra time and left some areas unfinished. We understand the inconvenience with having to have us back, and we truly appreciated the opportunity to come back and address those areas.
We appreciate your feedback and we are actively working on areas of improvement along with our Quality control team as well as with our trainers.
Thank you once again for using our service. We look forward to the next opportunity to service your cleaning needs.
Maid4Condos, because time is precious.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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