Good day Kye,
Again we sincerely apologize for falling short on quality and details on the first visit and we are truly thankful you gave us the opportunity to come back and make it right.
This is why we offer our 24hr service satisfaction guarantee, it can happen that we fall short, but we will come back and make it right. Immediately upon receiving, we advised quality control to work both internally and with you to come back and address the concerned areas missed.
As a family run business, we truly care about both our clients and our full time employees - We do our best to arm our field cleaners with the tools, knowledge and training to provide consistent quality that is to our high standards that coupled with our client centric customer service ensuring that clients needs are met in a timely manner.
We hope to have the opportunity to work with you again in the future and thank you giving us the opportunity to work with you.