Thank you for the extremely positive and motivating feedback. We truly love what we do and take pride in servicing our customers with the utmost respect and satisfaction. Reviews like these, solidify why we do what we do day in and day out for the past 50+ years. Thank you!
Thank you for the extremely positive and motivating feedback. We truly love what we do and take pride in servicing our customers with the utmost respect and satisfaction. Reviews like these, solidify why we do what we do day in and day out for the past 50+ years. Thank you!
Hello Kim,
We are sorry to hear about your negative experience with Primo Paving. Please note that we always strive to be honest and upfront with our customers and provide the best service in which our clients have contracted us to do. That being said, we will address your concerns as follows. We do have a contract on file indicating that your driveway was removed and resurfaced in the fall of 2017, for an amount of $6,000. This contract was fulfilled and paid for in full, upon completion of your driveway. The contract that was drawn up does not include anywhere an additional $700 paid by you. We have been informed that extra material was in fact put down due to the dampness of the ground, however no payment was received or requested by you on our records. As a customer, if an additional amount of money was required by a salesman, due diligence steps should have been taken in ensuring that the amount given was written in the contract. We apologize if you feel cheated, however, we have absolutely no record of receiving an additional $700. The owner of the company, who works on the job site day in day out, was present at the time your driveway was being paved. He has informed us on all the particulars pertaining to this contract. First off, at the time you contacted Primo for a quote on your driveway, Lino gave you his professional opinion, to only do a base coat at that time, as the ground was far too wet and the top coat would not hold up well. You agreed and took his advice and signed a contract for the base coat to be completed in the fall of 2017. At that time, he advised you to wait one year after the base coat was laid to do the top coat, which would entail a brand new contract. The contract in which you signed and we have on file specifically states "Balance due on Completion" and the fine print also states that all funds are due upon completion of the work. Therefore, the $6,000 paid in the fall of 2017 was for the fulfillment and completion of that specific contract. A top coat would require a separate and brand new contract in the summer/fall of 2018, which was communicated to you by Lino, as witnessed by one of our owners on site. The line that was trenched so you could run power to your garage was done as a favour and at no additional cost to you. Yes, Lino is no longer with Primo Paving, which is very common in todays work force for people to come and go, like in every industry. Our office manager, Yvette, has been very polite and has given you accurate information, which you were already advised of at the time of signing your contract as well as on the day of completion of your job; A new contract would be required the following year (2018 or whenever you decided to do a top coat) for the top and final coat of your driveway. We are a professional company with highly qualified and designated professional accountants in our office. Thus, we would never take money for a job for which the full obligation of the contract was not fulfilled, nor would we deviate from our contract fine print.
Thank you kindly.
Regards,
Primo Paving
Please note that your driveway was done late in the year. We have an A-plus standing with the better business bureau. Primo paving has not denied any repair work. The puddles are common in asphalt driveways due to sub soil sinkage. We do not guarantee sub soul sinkage, however we do repairs if this occurs within the 1 year warranty. We advised Mrs Delorme that there would be no reason for us not to fix the puddles. This is how we maintain our A-plus rating with the Better Business bureau. Also our work orders state that our repairs are done in the fall. However our foreman has been advised that if our crew is in the immediate area that they will attend to this matter sooner than the fall
We have been in business since 1967, and maintained an A plus status with Better Business Bureau
Thank you for the great review. Our clients satisfaction is our priority.
Driveway Failed After 4 months
Extended and Replaced Driveway
"A Toronto Paving Company since 1967, Primo Paving provides nothing but professional paving services. We at Primo Paving stand behind our service and quality of work.
Our commitment in the last half century is to provide extraordinary service through our highly experienced and trained staff. We commit to offering competitive pricing and professional workmanship. All of our services involve the use of the most current and heavy machinery in the industry to ensure proper response times and end results.
Part of being a leader in the paving community is due to Primo Paving's commitment to being diverse to our present and future clientèle. Through our various sizes of machinery, we ensure that no job is too big or too small that we will refuse. We commit to the ever changing construction industry through our safety, environmental and employment policies. Our employment and equipment safety policies, which we hold with high regard, are second to none in the industry.
We commit to using all environmental friendly materials which possess the highest grade and strongest end results. Our commitment to our employment policies ensure that our service through both our office and field staff reflect the professionalism and integrity of our everyday operations.
Primo Paving's services include asphalt paving, Interlocking and landscaping services, Concrete paving, Parking lot curbing, Residential curbing, Sidewalks, Loading dock pads, Landscaping, Winter Service, Snow Clearing, Salting, Residential Driveways, Industrial and Commercial Areas, Driveway Maintenance, Schools and Recreational Facilities.
Primo Paving is a proud member of the better business bureau as well as many other organizations to ensure proper consumer relations."
