Thank you so much
Thedeckguys.ca
Thanks very much
Thedeckguys.ca
Hi there
First off we did respond to you prior to posting this review. You were told that due to Covid-19 we were delayed with some materials and was leading to a slower response time.
Pressure treated wood is often installed wet. If we did not install wet wood we would never get a deck built. There is nothing wrong with installing wood when it is wet. As a matter of fact sometimes it is preferred dry wood that has been sitting is usually twisted and hard to find a nice straight piece. When wood is fastened when it dries it is held in place.
Having said all that. You elected to do a wood deck. Wood is a natural product that cracks, twists and warps. You would have been informed of the different options for decking and warranty available. No company warranties wood. You can do everything right and because wood is natural it will twist and crack this is unavoidable.
However our crew has been out to your site and has talked to you and addressed some issues.
We have done what we can to help out.
Hopefully now you are happier now and have a better understanding of the materials then when you wrote this review.
Thanks
Thedeckguys.ca
Thanks so much
Thedeckguys.ca
Thanks so much
Thedeckguys.ca
Thanks so much.
Yes the guys worked really hard. We knew you wanted it done
Thanks so much
Thedeckguys.ca
Thanks so much. I'm going to come by Monday and take some pics of that showpiece if that's ok
Thedeckguys.ca
75’ fence set in a retaining wall with 6x6 posts
Thanks so much
I hope you are in the pool?
WE CREATE THAT OUTDOOR LIVING SPACE YOU ALWAYS WANTED.
We don’t just enjoy building dream decks—we love it. Our team has over two decades of experience in deck-building.
Over these last two decades, our crew has designed and constructed more than 2,000 decks throughout the GTA. Your perfect outdoor living space is never more than a phone call and quote away.
WE BELIEVE IN QUALITY
Durability through harsh Canadian winters begins with high-quality materials. That’s why The Deck Guys uses industry-leading Canadian supplies to ensure your deck will survive the harsh elements.
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We never outsource our work. Our crew has been with us for more than 15 years. Rely on insured deck-building professionals to transform your backyard into your personalized paradise.
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The Deck Guys treats their customers like family. We tailor every aspect of the deck-building experience to your individual needs because we want you to love your new outdoor space.
Family owned company specializing in decks, fences and custom outdoor structures. Five year workmanship warranty, free consultation
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