Hire A Maid

House & Apartment Cleaning
Toronto ON M4K 3V2
Write a Review
Write a Review


Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

97%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Hire A Maid

Average customer rating:
9.8 10 (346 reviews)

Sort by

Lisa in Ajax
Lisa in Ajax
0 reviews Ajax, ON
10/10

Great Service!

The cleaner is great! Very professional and thorough. I have been using this service since May 2022 and have zero complaints

Approximate cost of services:
$165.00
Was this review helpful?
Private User
Private User
2 reviews Whitby, ON
10/10

Friendly and Thorough

We have Hire A Maid come in for a monthly cleaning. Yesterday was the third cleaning and it was by far the most thorough. Jaye came in with a smile and so much patience and understanding to a busy household with an infant, toddler and barking dog. She listened to the modifications that were requested and demonstrated compassion when I mentioned we just lost one of our dogs. She went above and beyond and got to those hard places that are often missed. I truly hope she returns and comes here regularly.

Approximate cost of services:
$200.00
Was this review helpful?
Cathy
Cathy
0 reviews Whitby, ON
9/10

Cleaning

Haley was conscientious and friendly. We've used the company for several months, but this was her first visit. We thought she did a great job and appreciated that she came further than her normal area to help out.

Approximate cost of services:
$185.00
Was this review helpful?
PC in North York
PC in North York
15 reviews Toronto, ON
3/10

Let Down

I read the many great reviews so I was hoping to be happy when everything was said and done, unfortunately I was rather let down. I went over all of my expectations (nothing extreme) with someone on the phone. She took all of the info and advised it would be passed on to the cleaner. I even filled out the email as requested and got it back to them in a timely manner. When the cleaner showed up she had no idea what she was expected to do. She had no idea she was supposed to bring a certain piece of cleaning equipment. There was a total lack of communication somewhere. So she was told what to do but never completed it. We never received the deep clean, just a regular clean. And the regular clean was average at best. Things were still dusty, and I'm not talking about a tiny corner or crevice that could be missed, I'm talking about ceiling corners (low, reachable, and I bought an extendable duster and had two step stools!), top of the microwave, very reachable light fixtures. The basement wasn't even touched. It was an average job at best. I'm not a picky person, but if I'm paying a lot of money I expect a professional to do a better job than I can do, and she didn't. I was let down and won't be using the service again.

I have no complaints about the maid as a person, she was polite. I'm actually saddened by this experience because I was automatically expecting to be happy and expecting to be a regular.

Approximate cost of services:
$250.00
Was this review helpful?
Company Response

Hi PC, this is Carol Dinn, the Owner and Founder.

I first want to say that we are sorry and disappointed that we let you down. I created our company in 2008 to deliver on a higher level of cleaning and customer service in the industry that I saw was missing as a user of home cleaning services.

Strong communication is fundamental in any successful business. We are very thorough in collecting details about our clients' homes and preferences (as you described) and we communicate this to our cleaning staff via our mobile app. This has been instrumental to our success over the last 15 years and is a key reason for our excellent reviews.

From your description, there was a communication break down where the cleaner could not access your cleaning instructions on her phone. Otherwise, all instructions are at our cleaners' fingertips.

The cleaning you describe is definitely not to our standards and is not acceptable. Our sincere apologies that this occurred.

Unfortunately, without knowing your name or having heard about these concerns before your review (we send out an email after each of our deep cleanings asking for feedback and our system sends another email; however, we searched going back a month and could not find any that would allow us to identify who you are), we can't address what occurred or to provide the coaching to our cleaner. We also offer a 100% satisfaction guarantee that we stand behind.

Could you please call us at 416-463-6243 or email us at info.toronto@hireamaid.ca? It is our priority to ensure that you are happy and to make this right for you. We sincerely appreciate your feedback.

Kim
Kim
1 review Whitby, ON
10/10

House cleaning

We have been using Hire a maid for a few months now and have had great service each time. Asia is amazing at what she does. We are are extremely happy with this cleaning service. Our house is so clean each time.

Approximate cost of services:
$200.00
Was this review helpful?
Dan L.
Dan L.
2 reviews Toronto, ON
10/10

Best cleaning service in Toronto

I've used a lot of Toronto cleaning services to date and Hire a Maid is hands down the best service around. Ask for Jasmine. She's awesome!

Approximate cost of services:
$280.00
Was this review helpful?
torontoroy in Toronto
torontoroy in Toronto
2 reviews Toronto, ON
10/10

Terrific service

We have been customers of Hire A Maid for many years and have always been happy with their service. Currently, Johanna comes every four weeks to clean up after this old codger and she does a great job.

Approximate cost of services:
$200.00
Was this review helpful?
Kristy
Kristy
3 reviews Toronto, ON
10/10

House deep clean

Jessy is fantastic at what she does. The company as a whole is responsive which makes it easy to schedule visits, and Jessy is very thoughtful with our belongings and thorough in what she cleans. She's respectful and treats it as her own home. Would definitely recommend and am a returning customer.

Approximate cost of services:
$250.00
Was this review helpful?
Don and Ev McClennen., in Oshawa
Don and Ev McClennen., in Oshawa
2 reviews Oshawa, ON
10/10

Hire a Maid

Corrina does an excellent job! She arrives on time and is very accommodating to home owners requests. Leaves our house sparkling.

Approximate cost of services:
$150.00
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Hire A Maid

Hire A Maid has been proudly cleaning homes across the GTA since 2008, and has locally-based offices that serve West Toronto, Etobicoke, Downtown, North York, East Toronto, York Region and Durham Region.

Hire A Maid makes it easier for you to enjoy what matters most in life by freeing you of the countless hours spent cleaning your home.

Hire A Maid provides consistently superior quality house cleaning tailored to your needs. Each cleaning is performed according to our comprehensive quality checklist and your customized cleaning requirements. We actively seek out and act on your feedback to ensure your complete satisfaction with our work.

Our staff are professionally trained, carefully screened, bonded, covered by WSIB and liability insured.

To prevent cross-contamination between homes and enable you to use your preferred products, we use your cleaning equipment and supplies. Our work is 100% satisfaction guaranteed!

Service Area:
Toronto - Downtown Toronto, North York, Scarborough and Etobicoke
York Region - Markham, Richmond Hill, Vaughan
Durham Region - Pickering, Ajax, Whitby, Brooklin, Port Perry, Uxbridge, Oshawa, Courtice, Bowmanville, Clarington

Contact Information:
Toronto and York Region: (416) 463-6243
Durham Region: (905) 668-4243

Our History:
Hire A Maid was founded in 2008 by Carol Dinn in Whitby, Ontario. Since its inception, Hire A Maid has performed more than 100,000 house cleanings and thousands of deep cleanings. Prior to creating Hire A Maid, Carol held the position of Director, Fixed Term Investment Products for CIBC and before this, she managed heating and cooling services and plans for Enbridge Home Services.

Carol’s 10-plus years of experience managing and launching successful products for large corporations and her own experience as a user of house cleaning services before founding Hire A Maid have given her company a leg up in the cleaning industry. Her extensive experience in managing and motivating staff, her highly organized approach and her customer service orientation have proven to be key ingredients in Hire A Maid's rapid success.

Carol is passionate about house cleaning and the difference her staff make in their clients' lives. "We're not just cleaning homes; we're freeing our clients of the countless hours spent on housework (or stressing about it!). It gives our clients more time to enjoy with family, friends or simply relaxing. And, it gives us a wonderful feeling of satisfaction knowing that we can make a big difference by giving our clients more time and less stress."

What differentiates Hire A Maid from other maid services is:

• A high level of professionalism. We’ve been told many times by clients that our office and cleaning staff are very professional. For many homeowners, entrusting their home to a house cleaner (someone they don’t know) is a big deal. At Hire A Maid, we want our clients to feel comfortable that they have chosen a company that is well-organized, customer service oriented and that will do its best to meet their needs and to protect their interests. Hire A Maid also has general liability insurance, pays into Workers’ Compensation Insurance and remits all government taxes. – Operating honestly and ethically is the foundation of our company.

• A focus on hiring and retaining excellent employees. All of our new employees undergo a comprehensive training program that is followed up with ongoing support to provide them the knowledge and skills to be effective at their jobs. We strive for high employee satisfaction and believe that this leads to a culture where our staff go the extra mile for our clients. Our excellent employee retention record also allows us to provide our clients with the consistency of having the same maids every visit.

• Performing “the details” on every cleaning truly is Hire A Maid’s specialty.

• We actively seek out your feedback and we guarantee our work. We want you to be absolutely satisfied with our work and we invite you to complete our quality feedback survey after every visit to tell us how we’re doing. If there is ever anything you want done differently to better ensure your satisfaction, please don’t hesitate to let us know! We value your feedback and will promptly address any concerns.

• Hire A Maid believes in giving back to the community and since 2008, has donated over $20,000 in cleanings to people undergoing cancer treatment to help them focus on their recovery while we take care of their home cleaning.

CATEGORIES
Renovation Cleaning and House & Apartment Cleaning
PRODUCTS
Flexibility to use your preferred cleaning solutions.
SERVICES
Residential House Cleaning, Spring/Deep Cleanings, Post-Renovation Cleanings, Home Staging Cleanings, Move-In/Move-Out Turnover Cleaning Services
SPECIALITIES
Detailed Cleaning
WEBSITE
https://hireamaid.ca
YEAR ESTABLISHED
2008
PAYMENT METHOD
Visa, Mastercard, American Express, Email Money Transfer
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
$240 + HST Initial Cleaning and $150 + HST Maintenance Visit
BONDED
Yes
WARRANTY TERMS
100% Satisfaction Guaranteed. Simply call within 24 hours of the cleaning and we will return to fix
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.