- Approximate cost of services:
- $165.00
Hi PC, this is Carol Dinn, the Owner and Founder.
I first want to say that we are sorry and disappointed that we let you down. I created our company in 2008 to deliver on a higher level of cleaning and customer service in the industry that I saw was missing as a user of home cleaning services.
Strong communication is fundamental in any successful business. We are very thorough in collecting details about our clients' homes and preferences (as you described) and we communicate this to our cleaning staff via our mobile app. This has been instrumental to our success over the last 15 years and is a key reason for our excellent reviews.
From your description, there was a communication break down where the cleaner could not access your cleaning instructions on her phone. Otherwise, all instructions are at our cleaners' fingertips.
The cleaning you describe is definitely not to our standards and is not acceptable. Our sincere apologies that this occurred.
Unfortunately, without knowing your name or having heard about these concerns before your review (we send out an email after each of our deep cleanings asking for feedback and our system sends another email; however, we searched going back a month and could not find any that would allow us to identify who you are), we can't address what occurred or to provide the coaching to our cleaner. We also offer a 100% satisfaction guarantee that we stand behind.
Could you please call us at 416-463-6243 or email us at info.toronto@hireamaid.ca? It is our priority to ensure that you are happy and to make this right for you. We sincerely appreciate your feedback.
Best cleaning service in Toronto
Finally found a cleaning service I want to come back!
Hire A Maid has been proudly cleaning homes across the GTA since 2008, and has locally-based offices that serve West Toronto, Etobicoke, Downtown, North York, East Toronto, York Region and Durham Region.
Hire A Maid makes it easier for you to enjoy what matters most in life by freeing you of the countless hours spent cleaning your home.
Hire A Maid provides consistently superior quality house cleaning tailored to your needs. Each cleaning is performed according to our comprehensive quality checklist and your customized cleaning requirements. We actively seek out and act on your feedback to ensure your complete satisfaction with our work.
Our staff are professionally trained, carefully screened, bonded, covered by WSIB and liability insured.
To prevent cross-contamination between homes and enable you to use your preferred products, we use your cleaning equipment and supplies. Our work is 100% satisfaction guaranteed!
Service Area:
Toronto - Downtown Toronto, North York, Scarborough and Etobicoke
York Region - Markham, Richmond Hill, Vaughan
Durham Region - Pickering, Ajax, Whitby, Brooklin, Port Perry, Uxbridge, Oshawa, Courtice, Bowmanville, Clarington
Contact Information:
Toronto and York Region: (416) 463-6243
Durham Region: (905) 668-4243
Our History:
Hire A Maid was founded in 2008 by Carol Dinn in Whitby, Ontario. Since its inception, Hire A Maid has performed more than 100,000 house cleanings and thousands of deep cleanings. Prior to creating Hire A Maid, Carol held the position of Director, Fixed Term Investment Products for CIBC and before this, she managed heating and cooling services and plans for Enbridge Home Services.
Carol’s 10-plus years of experience managing and launching successful products for large corporations and her own experience as a user of house cleaning services before founding Hire A Maid have given her company a leg up in the cleaning industry. Her extensive experience in managing and motivating staff, her highly organized approach and her customer service orientation have proven to be key ingredients in Hire A Maid's rapid success.
Carol is passionate about house cleaning and the difference her staff make in their clients' lives. "We're not just cleaning homes; we're freeing our clients of the countless hours spent on housework (or stressing about it!). It gives our clients more time to enjoy with family, friends or simply relaxing. And, it gives us a wonderful feeling of satisfaction knowing that we can make a big difference by giving our clients more time and less stress."
What differentiates Hire A Maid from other maid services is:
• A high level of professionalism. We’ve been told many times by clients that our office and cleaning staff are very professional. For many homeowners, entrusting their home to a house cleaner (someone they don’t know) is a big deal. At Hire A Maid, we want our clients to feel comfortable that they have chosen a company that is well-organized, customer service oriented and that will do its best to meet their needs and to protect their interests. Hire A Maid also has general liability insurance, pays into Workers’ Compensation Insurance and remits all government taxes. – Operating honestly and ethically is the foundation of our company.
• A focus on hiring and retaining excellent employees. All of our new employees undergo a comprehensive training program that is followed up with ongoing support to provide them the knowledge and skills to be effective at their jobs. We strive for high employee satisfaction and believe that this leads to a culture where our staff go the extra mile for our clients. Our excellent employee retention record also allows us to provide our clients with the consistency of having the same maids every visit.
• Performing “the details” on every cleaning truly is Hire A Maid’s specialty.
• We actively seek out your feedback and we guarantee our work. We want you to be absolutely satisfied with our work and we invite you to complete our quality feedback survey after every visit to tell us how we’re doing. If there is ever anything you want done differently to better ensure your satisfaction, please don’t hesitate to let us know! We value your feedback and will promptly address any concerns.
• Hire A Maid believes in giving back to the community and since 2008, has donated over $20,000 in cleanings to people undergoing cancer treatment to help them focus on their recovery while we take care of their home cleaning.