I never signed up for ridge vent, initially my house had maxi-vent and they messed up the original contract and installed the wrong vent.
I was told, both verbally and in writing by Chris (the owner) that I can change back to the maxi vent, free of charge, if I did not like the ridge vent. But I was to try it out for a year before deciding.
I tried it and did not like it, now when I try contacting them - Chris tells me that there is "nothing wrong" with my ridge vent and he is refusing to fulfill the agreement to replace it with the maxi vent.
I find this very unprofessional, not the way a customer should be treated. I will change my review about them once they fix the issue by fulfilling the agreement.