Smart Movers Canada

Moving & Storage
Toronto ON M6K 2J2
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Moving & Storage
Smart Movers Canada
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92%

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Reviews for Smart Movers Canada

Average customer rating:
9.3 10 (360 reviews)

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Stefan from Toronto
Stefan from Toronto
1 review Toronto, ON
10/10

Moving service

I ordered Smart Movers because my friend recommended this company. They came on time and start packing my stuff with a plastic shrink. I was pleasantly surprised packing process. The movers were very polite and professional. I was very satisfied .

Approximate cost of services:
$1,079.00
1 of 1 people found this review helpful.
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Company Response

Hello Stefan. We are very glad you were satisfied with our service. Thank you for your positive review and recommendations.

Vova from ??????????
Vova from ??????????
1 review Mississauga, ON
10/10

Relocation

My wife and I were moving in Mississauga. The guys showed up on time, they were extremely care with furniture and all the stuff. We have a lot of glass like mirrors and the movers wrapped up everything very nicely. Very professional, fast and polite. Reliable and affordable. During my move nothing was broken or missing. We will use them for our future moves. We will highly recommend them to everyone.

Approximate cost of services:
$350.00
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Company Response

Hi Vova. Thank you for choosing us to assist you with your move. All the best!!!

Marta from Newmarket
Marta from Newmarket
1 review Newmarket, ON
0/10

move of pool table

I had the worst experience in my life moving my pool table. The movers were walking all over my carpet with their dirty boots. I asked them to remove their boots and they refused. I called their office and Tina told them to put runners. One of them was very upset and said they would charge me more if they had an accident. They treated my as if they were doing me a favour. I reminded them that I was paying for a service. Worst company ever.

Approximate cost of services:
$450.00
1 of 1 people found this review helpful.
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Jen in Toronto
Jen in Toronto
1 review Mississauga, ON
0/10

Movers

Please DO NOT book this company! Not only did they quit half way during the move, they over charged us and threaten to hold our belongings if we didn't pay their estimated end time. The movers were slow and inexperienced; worst of all, could not speak English. Tina the secretary has no customer service skills. Horrific experience ever! We had to find friends to help the movers as they could not lift furniture into the truck as their ramp was broken! Ruined my first move experience. We were left to finish the move on our own. NOT PROFESSIONAL at all!! They did not use runners and left both properties in shambles. I will be reporting them to the BBB!

Approximate cost of services:
$986.00
1 of 2 people found this review helpful.
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Company Response

Smart Movers Canada is very upset with disrespectful review of the customer as a customer received professional service which is completely opposite from the review.
First off all, the client did not provide us with proper information. She told us that there is not much to be moved and her estimated time was 4 to 6 hours. We recommended her to start in the morning time with 3 movers, but she refused because she did not want to pay for waiting time in case she would not get a key on time. Movers arrived in exact time as customer requested (4 pm). They took out TWO fully loaded 30 ft TRUCKS (little more than semitrailer), and there still was some stuff left. When the movers arrived with a truck to the new place the previous home owner and his truck was still loading. It made the process more difficult and slow down. Movers finished unload the second truck at 4 am. In total the job took 12 hours, which is quite good time for 2 movers considering the amount of stuff and overnight working. During the 12 hours of labor movers did not take breaks. We were not able to make the third trip because it was already 4:00 in the morning and the movers were working for 12 hours straight.
The company provides floor runners upon customer request with a notice in advance, since their quantity is somewhat limited, but the customer never asked for floor runners.
Regarding the payment, according to our contract which was sign by the customer, the customer agrees to pay the full payment prior the unloading. The customer paid exact number of hours of movers working and not a minute more. There was no extra charges for client at all, but technically the company were able to make an extra charges cause of overnight working.
Our company did perform a high quality service and all measures were taken to provide a professional moving experience.
We would be really appreciated if the customer edit the review and be true to themselves and to other homeowners.

Dmitriy M from Whitby
Dmitriy M from Whitby
1 review Whitby, ON
10/10

House relocation

We recently had a moving with smart movers Canada. The service was excellent and fast. The movers were courteous, organized and respectful. I'm truly impressed with smart movers and it was a pleasure to work with them. We would recommend them to my friends and family.

Approximate cost of services:
$720.00
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Company Response

Hello Dmitriy. Thank you so much for your kind review! Providing excellent service is our goal. We hope to work with you again in the future!

Gil Zavelinski from Mississauga
Gil Zavelinski from Mississauga
1 review Mississauga, ON
10/10

Amazing moving company

We had storage unit which need to be moved ASAP. They came in less than two hours after I called them for help.Guys were very quick and really carefully with my furniture. They put all the furniture together in my new apartment very professional. Best thanks to Smart Movers Canada. We'll definitely recommend you and will call you again.

Approximate cost of services:
$520.00
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Company Response

Hello Gil. Thank you so much for your great review!

HV from Brampton
HV from Brampton
1 review Brampton, ON
1/10

move

This mover is worst mover, we moved with this mover last month, they came on time but the way they moved things was terrible. They agreed that they will use runners at our from and To house to pick and deliver the items, but they DID NOT use, upon asking them to use runners they started arguing with me, that why do you need runners, you can clean it afterwards, upon insisting they used ONLY 2 runners just from main door to living room, screwing up floor at other rooms/ stairs. They DID not use blankets to wrap any of our item even GLASS was wrapped partially in the plastic wrap (most of other items were not even plastic wrapped, the team DID not had Scotch tape to tape wrapped items, one of the WORST mover. They damaged our furniture and when i asked for claim they asked for pictures which i sent and then after 2 weeks (after i sent couple of emails) they said they cannot give us claim as the items they did not damage. They are saying the items may of bad quality and were damaged before they picked them...... USE THEM AT YOUR RISK , VERY VERY BAD MOVERS......... DO NOT EXPECT COURTESY or CLAIM FROM THEM.

Approximate cost of services:
$829.28
3 of 3 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Smart Movers Canada

Smart Movers is one of the leading full service moving company in Canada. We are a professional moving company with highly qualified employees and specialized trucks and supplies. We fulfill every move with great care, complete safety and fast and maximum efficiency.
We offer the following full range of services: residential, commercial, provincial, national, packing service with packing materials, disassembling and assembling, climate controlled storage, sensitive moves such as piano moving and pool table moving, garbage removal and cargo deliveries.
We have earned a high referral rate from our customers and great reputation because the main priority of our moving company is our client's Satisfaction.

CATEGORIES
Moving & Storage
SERVICES
residential, commercial, provincial, national, packing service with packing materials, disassembling and assembling, climate controlled storage, sensitive moves such as piano moving and pool table moving, garbage removal and cargo deliveries.
WEBSITE
http://smartmoverscanada.com/
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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