Our contract, with our adjacent neighbour was for a re-lay of our shared interlocking brick driveways. No one communicated any issues to us during the two day period that the sub-contractors were at the property. The driveway was “completed” with a seam of unmatched stone running across our neighbours’ property without their permission. Other neighbours who had witnessed the job advised us that the workers threw the bricks into a pile across the courtyard, creating obvious damage. Due to this carelessness, they ran out of brick and had to create the mismatched seam, without the permission of our neighbour (who was not a party to the contract but whose driveway overlaps ours).
I was originally told in emails from “Doctor”that the most tedious part of the job that cannot be skipped was the individual cleaning of the bricks. This was not done (and the $7,000 job was completed in just 2 days and 2 hours). In fact when I asked the subcontractor why it wasn’t done he said that they never do this and was at a loss to explain why it was promised. “Doctor” simply refused to answer the question. There were additional deficiencies including a 3 inch unsupported edge and the Town access to water was covered.
"Doctor's" responses to our concerns were dismissive and rude. His response was that we should have been embarrassed about the condition of our driveway before and shifted responsibility to us to resolve the issues. When contacted by our neighbour, he challenged him by asking why he hadn’t managed the situation. He then immediately put through the full cost on Visa (knowing the job was incomplete and we were dissatisfied), cancelled our requested meeting to show him the deficiencies, informed us that none of the work was guaranteed and banned us from further communication “If I must block your email address, I will”.
The sub-contractor did return to the property to uncover the water access which they said they “hadn’t noticed” (although there’s one in every driveway on the courtyard). This required them to dig it all up again and cut around the hole. We did come up with our own resolution and our neighbour donated brick from his backyard to re-seam between our two drives, making the division less obvious.
This job was 100% labour and the cleaning of the brick was never completed and our property was damaged in the process. I concur that the driveway is now level. Aside from that, this has been a dreadful experience.
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