In short, we made the right choice going with National Star for MANY reasons!!!! The constant 10/10 reviews are well earned!!!
We had a lot of erosion of shingles from hail this year (due to poor quality organic shingles), with chunks of shingle landing around the house. We also had sudden water accumulate under the carpet of our master bedroom, which various insurance inspectors (and their roofers) found to be due to a “freak wind/rain storm” which “must have blown rain under the soffit”. We found that wasn’t true when the freak September snow storm came and the snow on the roof melted.
We live in the hail belt of Calgary, in an area where almost everyone is getting a new roof. Our neighbour got a new roof a week before we did, so I watched closely how theirs progressed. Our neighbour went with one of the better rated ‘preferred vendors’ of the insurance company, and all I can say is….. we definitely went with the right company with National Star!
Only some of the reasons why they are awesome:
• Sokol returned my call right away on Saturday evening and was out Monday morning with an estimate (very reasonable compared to two other estimates we had previously)
• Picked up immediately what the source of the carpet water likely was (three other professionals missed it)
• Highlighted Insurance estimate shorts, provided satellite dimensions (which our insurance adjuster said he couldn’t do because of a tree), this resulted in a $2000 increase correction from the insurance company. They state their preferred vendors are guaranteed to work within the insurance estimate, which only results in cutting corners!
• Materials dropped off Friday, Roof started and completed on Sunday! (neighbour had material sitting for over two weeks, with 4 days to install, and leftover material still sitting there almost a month later)
•Family owned business; everyone knew their roles and worked together like a well-trained army.
•Walk around showing where previous roof was deficient, how they fixed it, and documented damaged areas
•Every member of the crew was polite, inviting and professional
•Roof looks incredible, way better installation than old roof and neighbour’s roof
•Clean-up was immaculate, important with a toddler and a dog
•Warrantee / Guarantee is FAR superior to the Insurance “Preferred Vendors”
•Stuck to their estimate.
•Very honest and professional, provides peace of mind
Again, went with National Star Roofing Specialists after doing quite a bit of research. Thank you again Sokol and crew for the fantastic job you all did. It was a pleasure doing business with you (and that’s hard to say with most companies these days)!