De Home

House & Apartment Cleaning
North York ON M6A 0C4
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Reviews for De Home

Average customer rating:
9.6 10 (104 reviews)

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Dave from Toronto
Dave from Toronto
1 review Toronto, ON
2/10

Cleaning

Terrible. Do NOT use these people. First they tell you that the price is $32.00/hr. But...they send over 2 people to do the work...and now they want $64.00 hour. Then they tell you that you need a 3rd person, and now the price is $96.00/hour. You'd think that with 3 people cleaning a well maintained, empty apartment, the place would look good at the end of the day...but...wrong! They left all kinds of dirt in the kitchen. I'm very disappointed. High price, terrible service. Stay away from this company. You have been warned.

Approximate cost of services:
$350.00
1 of 1 people found this review helpful.
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Company Response

Hi Dave,

We are sorry to hear you were not satisfied with our service. Since you did not contact us to talk about it we would like to make some clarifications.

In your first contact with De Home, you only requested 2 hours for an apartment that, although was empty at the moment, had tenants for 12 years . You said two hours would be enough to clean an apartment of 900sqf which according to you, was well maintained. We informed you that our minimum booking for that area was four hours. You also said you needed the cleaning to be finished before 3 pm and for that reason we suggested sending 2 cleaners for 2 hours each ( 4 hours total ), and you agreed. The amount charged was clearly explained in the email sent to you, also reminding you that we provide all cleaning supplies at no additional cost. We also asked you for permission for extra time in case it was necessary, however, you insisted you wanted only four hours. As the time was short for the whole service, we asked you about the priorities and we were informed that the kitchen and the bathrooms were the priorities. We communicated you that if there was enough time we would do the rest of the apartment. Despite the large accumulation of dirt, our staff made their best to offer an efficient service in a short period of time.
Regarding the third person you mentioned, we would like to make it clear that you did not pay you for her service, as she only helped the person who did the cleaning of the carpet - you paid a separate amount for this service.
After the service was completed, we contacted you to verify if everything was done according to your expectations and we were informed that you would contact us to clean another apartment that would be available soon.
De Home is surprised by your negative review, if we were aware that one of our clients was not satisfied with our service, we would promptly solve the problem.
Our company aims to deliver a professional service to our customers. If you need any further clarification, please do not hesitate to contact us.

Keltie Neville from Toronto
Keltie Neville from Toronto
1 review Toronto, ON
10/10

Condo Cleaning

I've been using De Home for over a year now. My first experience with them was for a deep cleaning of my condo. My goodness, were they thorough! Everything was incredibly clean, baseboards, air return grates, closet door tracks--every minute detail was addressed. Since then, I use them with increasing frequency when I rent out my condo through airbnb when I'm away. They are prompt, flexible, reliable and do great work. I recently noticed that they even clean out my vacuum cleaner after each visit, even the beater-brush that gets all tangled with air, dog fur and carpet fibres. John is a joy to deal with, very responsive (I just emailed him to book a cleaning for next month and he responded within 10 minutes--on a Sunday night!) I've referred them to a few friends, that's how confident with their service I am. Will continue to use them.

Approximate cost of services:
$90.00
Any advice to offer fellow homeowners facing a similar project?
Provide John with a list of exactly what you want cleaned and he will make sure that it happens.
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Liz from Toronto
Liz from Toronto
1 review Toronto, ON
10/10

Condo Cleaning

I've been using De Home for over a year now, and they have never let me down. I've tried a few companies before them, and they were the only ones who agree to work weekends, allowed me to book last minute, and responded to any request right away. The cleaners go above and beyond, and when I walk in, my condo looks like a 5 star hotel!

Approximate cost of services:
$120.00
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Judy from North Toronto
Judy from North Toronto
18 reviews Toronto, ON
10/10

House cleaning

I chose De Home cleaning services from Homestars and I was not disappointed. The two gals worked constantly during the allotted time period and continued to clean as they backed out my door.
My home was needing a lot of work and they were up to the challenge. I will certainly call upon them again.

Approximate cost of services:
$180.00
1 of 1 people found this review helpful.
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Jon
Jon
13 reviews Toronto, ON
10/10

Home Cleaning

We have been using De Home Cleaning for about 6 months now and have been very pleased with the results. They are very flexible and work around your schedule for booking cleanings. The cleaners themselves are very polite, personable and always do a great job. It's the little things that make for a great cleaning and De Home always seem to do the little things like folding loose clothing, organizing loose papers and removing all the dust in hard to reach areas. I would recommend De Home to anyone looking to have their home cleaned.

Approximate cost of services:
$170.00
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Gary from Toronto
Gary from Toronto
9 reviews East York, ON
10/10

Regular cleaning

We get our home cleaned regularly by De Home.
John and Cassia are very friendly and professional.
Communication with both of them is frequent and very fluid.

The cleaning service itself is very thorough. Nothing better than coming home to a clean house! Will definitely recommend them to my friends, family and to whomever that is looking to hire a cleaning service.

Thanks John and Cassia for your professionalism and great work.

Approximate cost of services:
$0.00
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Sara M. from Toronto
Sara M. from Toronto
1 review Etobicoke, ON
8/10

Cleaning Services

I had a very good experience with DeHome Cleaning services when I contacted them to do some deep-cleaning work in my new apartment which was left in a state by the previous tenants. They arrived on time (early in fact) and were ready to go with all of their own equipment. They were professional, friendly and worked really hard to complete the work in good time. I would definitely recommend this service to others and use it again myself.

Approximate cost of services:
$175.00
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Joana from Toronto
Joana from Toronto
1 review North York, ON
10/10

Move In

I booked De Home Cleaning Services for a move in clean to my new home.
From what I experienced, Cassia and John, run business in a very professional and customer-oriented manner. Over the phone and via email they provided detailed information on her environmentally friendly, plant based cleaning products and services. I find it great that her service is very flexible: I told them how much I had budgeted for the clean, and we also determined what my cleaning priorities were.
The team, arrived on time, and I was glad to find all cleaning supplies were provided! De Home made a very professional, honest, and friendly impression. They did a superb cleaning job, wiping all of the walls thoroughly, cleaning the bathroom and kitchen, and the floors of all rooms. Overall, they worked extremely efficiently! I felt very happy to be able to move into a clean, but at the same time chemical free home.
Calling De Home Cleaning Services was definitely the right choice, and I can highly recommend it!

Approximate cost of services:
$300.00
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Maryse from Old Toronto
Maryse from Old Toronto
2 reviews Toronto, ON
9/10

Condo Cleaning

Cassia and her team were wonderful. They took my last minute request and really delivered in a great way by meticulously cleaning my condo (all the baseboards were spotless and they erased pretty much all of the wall scratches). They also did a great job with overall cleaning (windows, kitchen cabinets, fridge, bathroom, etc).
Cassia was really lovely to communicate with; she was friendly and explained fees and services clearly. I got exactly what she had described I would.

I would recommend this company to others in a heartbeat.

Approximate cost of services:
$162.00
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Marjorie from Toronto
Marjorie from Toronto
1 review York, ON
10/10

house cleaning

As a family with two working parents and two small children I need help keeping up with housecleaning . I've tried several options over the years and am so pleased with De Home's work. They are so efficient and professional taking the time to get to know my needs and always accommodating any special requests. I don't know what I would do without De Home and their team.

Approximate cost of services:
$100.00
1 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about De Home

Home & House Cleaning , Apartment & Condo Cleaning. Professional, reliable and responsible cleaning services. We provide residential house cleaning, housekeeping, and maid services in GTA. De Home specializes in Home, office and comercial cleaning, window cleaning, carpet & upholstery steam cleaning services, retail & store cleaning, personal and professional ...
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