Mega Interlocking & Custom Designes - No longer in business

In August, my wife and I decided to get our interlocking done. After interviewing a few companies, we went with Mega since we felt the most comfortable with Harris ( Sales Manager ). Along with us, a few other neighbors also hired Mega to do there interlocking. So we felt even more comfortable. WHAT A MISTAKE WE MADE !! We had a rollercoaster of bad customer service from these guys starting from the initial start date. We signed Aug 7th, they were supposed to come 2 weeks after. The night before they were supposed to come, we get a call from the sales manager saying that most of their machines got taken so they can’t come do our job right away. We understood, and gave them the benefit of the doubt. Long story short, they didn’t come to our house until the first week of Oct.
2 months of excuses from David ( Owner ) Promising he will be there one day and I get home from work to find no one there. I requested my deposit back numerous times because I was tired of waiting, and his answer was , " the bricks are ordered " you don’t get a deposit back. Which was not true, because I even called the paver company they order from and they confirmed that there was no orders. So he finally gets the work started, digging it’s all good. Then they start laying my interlocking, to find that he is using the wrong color for my boarder, My wife mentions the wrong color to him, and he got all frustrated and said that the interlock distributor did not have my agreed boarder color in stock, which was not true either..So I said to him, you don’t think to call your customer, letting them know of the change before laying half of it down.. this is not right.. I’m paying a lot of money for something that I don’t want.. He walks away saying " leave me alone , im working.. THIS IS CUSTOMER SERVICE !! YA RIGHT !! It doesn’t stop there people...I have interlocking on the side of porch as well that they didn’t even use all the appropriate stones to design it like all the other areas. They used all the left over small pieces..
Words cannot express how unhappy my wife and I are at the end result. Every day we walk around outside, and we find something wrong because of the poor workmanship and service.
Now, I will probably have to get another company to fix his work after all the money I have already spent.

Unfinished work by you
Dear David, you came today to ask for money when you didn't finish the work you started more than two months ago. You told me a month ago that you are going to send a person over the weekend to fix some areas and also you added that before my last payment you will start to do the side of the house, leave it ready for us to place the stones. Nothing of what you promised to me it happened. I will pay you as I told you; but first you need to finish the backyard and fix the front. In the same day that you finish the job you will get pay. It is my word. I sign it. Gabby Severino

We got all these fliers in the mail and actually called everyone for estimates. Mega had the most professional and knowledgeable salesman out of everyone but the price was not the cheapest, but not the most expensive either. I was really impressed that there was no up-selling with this company. As a matter of fact, the salesman came up with an idea to save us money and end up with a better layout. They showed up when they said (2-3 weeks - it was the 3rd week) and these guys worked great even though we had a heat wave. The crew was very friendly and always smiling and joking with us, a very pleasant bunch indeed. The job took two whole days (I thought it would take much longer) but at the end, my wife and I were very impressed and happy with the end result. They even did some custom fancy designs of which I thought they would charge us for but they didn't. Honestly, how better can it get than that!? Great job guys! You have all my referral and future business! Ralph & Magda Wallace, Woodbridge, Ontario