Gold Star Windows And Doors

I had to replace 16 windows and have a new window cut out for my building. The salesman Illia came out and took the time to go through with me all my options and accommodated me on the colour and style that i was looking for. On the day of installation his crew came out and got right to work and of course with every construction job you usually run into an issue but the supervisor advised me of the issue and of the solution. And they fixed it right away. I was also very impressed that they did not leave until the job was completely done. After installation I had an issue with a window not closing properly and I call Illia and told him of the issue he sent in a repair request and they came out right away to fix it. And Illia even called after the service to ensure everything was to my satisfactory. I would refer this company to my friends and family because not only did they do a wonderful job but when an issue occurred they dealt with it professionally and in a reasonable time frame. Great Job and I love my new windows.

Overall, my experience with Gold Star does not deserve a "Gold Star". They are more 7/10 in my books. There are varies reasons.
Positives
They were punctual. They were on time for all of our meetings. The price was reasonable. We got a couple of quotes and they weren't the lowest but their quote was also half the price of the most expensive one. The installer crew were polite and fast. It only took them half a day to install all of our windows.

Negatives
1. My initial contact with Gold star was by calling their office and making an appointment for a quote to redo all my windows at my house. However, they had to reschedule with me 3 times because of their miscommunication between the office and the person who comes to provide the quote. In my case it was with Ilia. At the time I was a little annoyed but I was understanding and thought nothing more at the time, but it's just one of those things that just add up.

2. After we have signed with Gold Star and were waiting for our windows to be installed which was about 1.5 months after, we needed to know the exact dimension of our bathroom window so that we could frame around the window. (We are renovating the house at the same time.) So I called Ilia, to ask him the dimension of the bathroom window that was ordered for us, but instead of answering he gave me a demeaning tone and asks why my contractors cannot use a measuring tape. He then went on to provide instructions to use a measuring tape, but not so much where to start and end the measurement.

3. Although the installation of my windows was fast, they did not install all the windows as specified. We wanted frosted windows in our bathroom window because it was right beside the shower, but the windows were installed with clear glass. The installers told me it was not a problem and the office knows. He'll just need to come by to switch out the window pane sometime later. This sometime took another 1.5 months. They didn't start looking into fixing my window until 3 weeks after. It was 3 weeks after because it was when I called. They kept promising to come to fix it and it kept being delayed. It took them 3 weeks after my call and many other calls to finally come by my house to switch out the window pane.

4. Before my bathroom window was fixed, they called me to provide a review for them on Homestars and give them a 10. Yes they specially told me to give them a 10, not just to give them a review but specifically a 10. I thought that was kind of rude.

Bottom line: They don't have the greatest customer service, but they are reasonably priced and if you are not in a rush for windows and don't mind the rudeness give them a call.

I called Goldstar after reading there reviews here. Ilia came in for the initial appointment on time. He listened to our needs and offered a price and products (Front and back door and rear window) that were more than competetive with 3 other companies. Serge came in for the measurements on the day and time promised. The delivery, install and cleanup were on time. My wife and I were extremely satisfied with the job and have recommended them to our neighbours, who have used them too.
I don't know why this company is being marked as suspicious, but they are genuine professionals, and I have no hesitation in giving them the full 10 stars.