Master Drain & Water Works

Vitaliy was referred by my regular plummer, so I took a chance.
I couldn't imagine the process going more smoothly, all on the phone. He obtained the permit, made me aware of the day to do the work, completed the job, then arrived to do the paper work for the city rebate.
First rain my drain backed up, so I called the city to check it out. They said there are roots on city property and on my side. They cleaned out their side then Vitaliy came back and cleaned my side - no charge!!! GREAT SERVICE!!!

Vitaly and his workers were quick to show up after our drains were obviously clogged. They were very polite, and quickly diagnosed the issue and had a temporary fix for us.

They followed up in short order, replacing a collapsed sewage pipe with a new pipe and backflow valve. The workers were quick and cleaned up the site leaving everything as if there were no issue to begin with.

Overall, we're very happy with the work done and would recommend Vitaly and Master Drain & Water Works.

Back in fall 2016 we used vitaly to replace some lead water pipes in our home as well as a backwater valve. He was very knowledgable and pleasant and we were so pleased with his work. His quote was by far the most reasonable one we received. We have, and will continue, to recommend Master Drain and Vitaly to all of our family and friends. Thanks Vitaly for your work at our place!

Vitaly from MasterDrain has helped me with repairs to the drain system at my property on several occasions over the past 4 years.
Every time his work was excellent in every respect. Most of what helped was his clear explanation of what needed to be done and the reasons why. The property is an older house that I was planning to sell and I was trying to economize with what work needed to be done. I didn't sell immediately and, needless to say, I eventually had to do the work that Vitaly had recommended. So the moral is - listen to what Vitaly recommends. Vitaly is prompt, professional
and all around does excellent work.

I had an issue with tree roots blocking the drain pipe outside of my house, unfortunately it was on my property and not the city so I knew I was going to have to cover the costs. Worried that I might have to spend an arm and a leg to fix this issue, I asked a few different people if they knew a plumber. I was givin a phone number. Vitaliy answered the phone. He has at my house in a few hours to scope the drain to find out exactly where the blockage was. I was able to leave it because there still was flow through the pipe. Vitaliy came back the next day with his crew to fix the pipe. Locates done( gas line) and ready to dig they got right to work. They were at my house at 9am and cleaned up and gone by 130pm. They were professional, knowledgable and clean throughout the job. Accommodating because I did not want a massive hole dug in my lawn so they hand dug everything. Overall I would 100% recommend this company to anyone. Job done right, job done fast and didn't cost me a lot. Thanks Vitaliy.

Vitaly and his team installed back water valve in my basement. The whole crew was professional, polite and efficient. The process took several hours, inspector approved their job right away. The basement was left in perfect clean condition. I would definitely call this company again if I have any problems with drain.

My brother-in-law recommended that I use Master Drain & Water Works to fix my drain pipe in my laundry room. It was broken, water came up under my washing machine, called Vitaliy on the Friday, he was at my door 9am on the Saturday made the diagnosis took the time to explain what was wrong and what work has to be done. He told me if I like he can have the drain repaired on Wednesday. They showed up at 10:00am on Wednesday March 1st. as promised.

By 1:30pm the drain was fixed, they laid drop cloth from my door all the way to the laundry room, sheets of plastic was hung in the laundry room to contain the dust when the workers broke the concrete to get at the pipe. Once the work was completed the guys cleaned up nicely even mopping the floor.

I was very pleased with the workmanship, I would recommend Master Drain & Water Works to anyone who has a Master Drain & Water Works to me and I was happy to pass on his number to my neighbor who noticed his vehicle in my driveway and mentioned he has a water leak in his basement. They are also reasonably price. Keep the good work up.

Jackie

I experienced sewage backup and called a local plumber, who could not help as he was understaffed. I remembered using a plumber Vitaliy in the past and found his number called his company. Even though Vitaliy was overwhelmed with work, he said that he would do whatever he could to help me in my emergency situation. Within two hours a plumber arrived, accessed the situation and snaked my drain. I requested a call from Vitaliy and he and I discussed backwater valves and I agreed to purchase it. Vitaliy helped with the city permit, inspection and Subsidy Program. The installation and cleanup was completed within 3 working days and I am happy and satisfied. I highly recommend this company.

Before I called Master Drain and Water Works company I had been through 3 or 4 plumbers/companies looking to clean a very narrow section of the pipe which cased my shower back up and sent dirty water from the washing machine to the shower. Master Drain and Water were the 1st who fixed it. They were very prompt, flexible with the time and arrived on time. The work was done, water flow is perfect. The plumber also looked at the other pipe connection, tested all the drains and gave me good advice on the potential problems. I would highly recommend Master Drain and Water Works.

I was having problems with my drain. Vitaliy of Master Drain & Water Works, returned my call in very short order, arrived when he said he would, completed the job according to the estimate he provided, and ensured that the workmen completed all tasks, including cleaning up the job site. His workmen were professional and very considerate of me and my home. I also appreciated his making me aware of rebates that I might otherwise not have been able to take advantage of.
Thank you, Vitaliy.