Aire One (Aire One) Heating & Cooling

Aire one Mississauga accommodated the change in plan.. The installers were very good and clean.
Most important, they were very well behaved and professional. They cleaned the whole place after installation.
Will definitely recommend to others.

PJ was the best sales person I met.

I had scheduled my maintenance for October 22, 2015, and the technician (James) showed up, as scheduled. I had been debating whether or not I should go for the installation of a humidifier and when I mentioned it to James, he explained fully, and clearly as to benefits of doing so. This was pertinent since I had recently had the house totally renovated (including oak floors throughout), and with James' guidance, my issues were all put to rest.
As a result, I opted for the installation. James was also the installer, and explained to whole systemic running of the new humidifier. Given the winters that we have had, I a forever thankful to James for his guidance.
Kudos to Aire One because I believe that good service comes from an employee who is comfortable with the company, and relays that on to the customer.

Good work James, quick, clear, respectful, and confident in what he does.

Bought a New Furnace in 2013 from Aire One Peel and a new Air Conditioner last month. P.J. was terrific in helping us understand and appreciate the different types and sizes of product available and what would be right for our house. As well we were satisfied with the price after having done our homework. The installation team was the same both times and they were great. They came well prepared, took care to protect the property before they began work, cleaned up and removed all of the garbage and explained the systems in detail before leaving. Could not have expected any better service!

Hi,

Back in June, my older AC failed after a couple days of using it. With the rising temperature and humidity, I knew I was doomed if I didn't get something installed within a couple weeks. I always work with the rule of three and new the approximate size of the system that would require installation. As such, i was able to obtain a high level quote from two companies (the third one never got back to me) and Mike Zuliani, from Air One, recommended coming out to inspect my home for a proper quote. Upon inspection, Mike noted that my furnace was also undersized (which was true as I knew about this when I purchase the home earlier in the year as the inspector had called it out as well). Mike recommended a package deal in replacing the AC and Furnace together. He recommended a York system. I wasn't familiar with York systems vs stacking up against other systems like Lennox, I searched online and it seemed to be one of the higher end systems. I also confirmed with some other folks in the industry and they noted that it was a good brand, but to see if the system would be modulating and high efficiency.

Mike Zuliani came back with a few different options to install the AC and furnace. I worked with him an a price that worked for the both of us. Mike was very knowledgeable and very professional. I would sometimes be e-mailing him at 9pm or 10pm at night asking questions and working on the price, and he would be answering within 30 mins.

I needed the AC installed within a week given a home gathering that I was having at my home and didn't want the place to be a sauna. Mike was able to organize the installers and have them schedule d to replace the furnace and AC within a week.

The installers themselves - Jason, Scott, and Edwin came to do the job. They were very polite, professional, and friendly folks. I didn't worry about them being in my house having to watch them. I can't remember who it was, it may have been Jason, but he noticed a wiring issue near my furnace, and separate from the installation and fixed it for me. I really appreciated them calling out the issue and fixing it for me. This was above and beyond.

The installation took the day. The AC unit was large and they build a nice level pad for the new AC to fit. The furnace was installed

Overall performance of the furnace has been fantastic. Mike was true to his claims that the furnace / AC would cool my place within a short period of time. Prior, I could hardly feel any air blowing in my upstairs vents. With the new AC and furnace, lots of flow was coming out of the registers. I'm glad Mike recommended the larger unit as it's worked great over the summer. Our furnace worked every day at the same temperature per hour all day and our electricity bill was only 150 per month, which is outstanding. I'm really impressed with the York system and I believe in the claim that its a true high efficiency system.

Note that I did experience an issue, there was water leaking out of the furnace at the end of July. The service rep was over within a couple days and it was a quick fix (the coil drainage line was blocked with something).

I believe that Air One in Kitchener is a professional company with competitive prices. Mike, Jason, Scott, and Edwin were all professional and I'm very happy with my investment with them.

Thank you

It needs to be clarified that the parts have a 10 year warranty but the labour isn't included if you don't pay $200-$300 a year in maintenance. Thats well over $2000 or $3000 in maintenance costs over 10 years....it seems a little high - and I already paid $6300 for the furnace and AC - you'd think it would be ok. yearly maintenance seems a bit excessive.

Had issue with 6 and a half year old hot water tank. Paid $100+tax for a tech to come in to do a diagnostic. I reset the unit a couple of times after I called them (by unplugged the power and plunged the power back in). When the tech came, the unit was working. Was quoted $750 + tax ($700 for gas vault and $50 for pipe) to have the issue fixed. Figured for that kind of money, might just buy a new unit.

Last week, had the same issue. Power reset did not do the trick this time, so called another company for a quote for a new tank. Was told over the phone that almost certain it is the sensor problem. Has a tech in, spent 10 minutes to clean the flame sensor. Payed $120, the tank is back in business.

Had issue with 6 and a half year old hot water tank. Paid $100+tax for a tech to come in to do a diagnostic. I reset the unit a couple of times after I called them (by unplugged the power and plunged the power back in). When the tech came, the unit was working. Was quoted $750 + tax ($700 for gas vault and $50 for pipe) to have the issue fixed. Figured for that kind of money, might just buy a new unit.

Last week, had the same issue. Power reset did not do the trick this time, so called another company for a quote for a new tank. Was told over the phone that almost certain it is the sensor problem. Has a tech in, spent 10 minutes to clean the flame sensor. Payed $120, the tank is back in business.

Update:
I did call in, was told that I have to replace the parts for $750 +tax as per quote, or get $100 credit if I chose to have a new tank installed. However, the price quoted for the new tank was much higher than another big company's. That is why I called the other company.

The initial reason I chose to go with Aire One was because of the Home Stars reviews and ratings (much higher) at the time last year when I was shopping around for quotes. Rod was extremely helpful and very attentive in answering questions and gave me a customized quote (including measurements for all my rooms and recommending units that would best suit my needs) for my Downtown Toronto home

Although Aire One was not one of the cheaper of the many quotes I received to install my 5-head ductless Mitsubshi slim unit, I found Rod and the Aire One to be very helpful. Another reason I chose Aire One was because of the warranty claims they made on both the install and any on-going warranty issues.

When it came to installation, I was not as pleased when they cut my brick/wall and ran pipes through the middle of my walls in my bedroom. However, we level-set and the installation crew (of which could not speak English well) agreed to run it through the attic and install a pump as required (which was in my quote initially anyway). Similar story in my living room where I now have a large PVC tube that is glued to the wall. I found that the crew struggled to run electrical until I suggested they could use power from my old baseboard heaters.

When the installation completed, Rod came back and requested an additional $600. When I questioned it, he replied that it took extra labour and parts that were not accounted for in my invoice (that I had already paid). Needless to say, I did not think of this as a professional business practice considering the unit and installation already cost $15,000.

Less than a year later on the hottest day this summer, all the units suddenly stopped working. When I gave Aire One a call, they took my information and never called me back. A day later, I call again and they mention that another Aire One location is looking after my request. After calling multiple times, a technician finally came to my home - briefly looked at the unit and said it's an electrical issue and demanded I pay $111.

After another full day of calling and arguing with Fred from Service (who was extremely rude and not professional) continually said it's not their fault and they are not electricians (although they installed it). I finally reached Rod from Sales who sent out an independent experienced electrician. When the electrician arrived, he discovered that due to spotty electrical work during my install, my breaker had literally melted due to arching in my fuse panel; the breaker used was incorrect

When I called Aire One back and asked to refund my $111 (considering I had to pay an electrician), they simply refused.

I urge anyone looking to use Aire One Heating & Cooling to stay away. I'm just lucky there was no fire! I would not take any of their warranty claims seriously considering they could not install the unit correctly and refused to provide service when I called repeatedly.

AireOne in Newmarket Ontario, is probably the most untrained and unprofessional group of Service personnel around this area. Service calls are not taken seriously and the general attitude is one of indifference.