Ontario Stone Design

Ontario Stone Design is a company which I would Highly recommend. They are professional and pleasant to deal with. They educated my wife and me on what stone would be perfect for our home. Lela and her staff are very knowledgable and the installers are excellent. All our questions were answered in a timely fashion and our concerns were addressed. Our kitchen and bathrooms look beautiful now and we have received many compliments. If you're looking for a company that will educate you and take the time to answer your questions than Ontario Stone Design is your one time stop for all your granite needs. Whether its your kitchen, bathroom or patio bar tops the professionals at Ontario Stone Design will meet all your granite needs. A+++

Beautiful stone, terrible service, won't be doing business with them again( I was a repeat customer and to think I actually sought them out again!). What's with the money upfront racketeering?! In Lori's actual words: "if you don't pay my guy upfront, he'll leave with the remaining stone". Overall, poor workmanship, poor communication and poor service based on gouging on the poor communication. Will be very surprised if they are still in the business in the near future.

We just had our kitchen and bathroom installed by Ontario Stone Design and are thrilled with the excellent results. We shopped around alot but from the moment we walked into their showroom we were greeted with a friendly smile from Lori who took the time to explain about granite and our options and they had much better value than other places we had been to, then Lela came to measure and when the installation crew came they were professional and polite and our home looks beautiful. We are completely satisfied and would recommend them for all your granite needs.

Once the bulk of the installation was done and we were asked to make the rest of the payment, it was very frustrating to get the company to finish the job. We made many phone calls and left messages and most were not returned. They made many promises to come and finish the work but didn't show up and didn't bother to call to cancel. Lela, the owner, in one email wrote that "I don't believe that I need to explain myself".
Very poor quality work with edges that don't meet, broken corners patched with snotty coloured silicone, surfaces not buffed properly, pieces cut too narrow and too short.
If you're in the middle of a contract with them and have paid in full then the best of luck to you!
If you' re in the middle of a contract with them, don't pay in full until the job is completely done. Actually wait 2 weeks before paying in full and take the time to inspect in detail.
If you're not in a contract with them, keep looking for someone else to do the job!

Some facts regarding the Company Response:
1. The original and ONLY job was for Ontario Stone Design (OSD) to do the job from start to finish: measure, cut, fabricate and install. OSD agreed on a delivery time without hesitation. Lela (of OSD) did not try to negotiate a different delivery time and promised she could do the job on time. All our payments were made to OSD (I have kept the cashed cheques); OSD selected, hired, and paid the sub-contractor all on their own. The sub-contractor was OSD's responsibility. The first time we met the sub-contractor was on the day of installation and he helped Lela (of OSD) do the installation.
2. It is easy to see on the photos that most of the problems occured during the measuring, cutting and fabricating, and as OSD clearly states, it was OSD's workmanship. There is no magic that can be rendered during the installation to fix measurement and quality problems: it's too late by then.
3. OSD concludes this to be a "very unfortunate situation"; the fact is that this situation occured because of POOR management, POOR quality, and POOR communication.

We had marble countertop and needed additional hole for soap dispenser. We phoned to several businesses in and around GHA. Most had to leave a message but it's been 6 weeks and so far no one return our calls.

One day we ran into Ontario Stone, spoke with a gal and she said bring it in and will do it. Estimate given was around $20.00. It took them few weeks due to Christmas rush which is understandable. Today when we when to inquire about the counter? It was ready and no charge.

Service and her smile was priceless :)