Kyle was prompt, courteous and professional. I sent him a picture of what was happening, he was quick to diagnose the trouble and a couple of other things which previously had been done sloppily, according to Kyle.
We now have lovely hot water almost instantly, whereas before we had to wait quite a while for the hot water to come through. I am looking forward to seeing our next water bill for the difference in usage.
Thank you, Kyle, for coming to our rescue.
The service was exceptional, Kyle popped by on another day to advise us about the life of the heater and the guarantee for his work. I appreciated that.
We will be calling on him again but we will find out the full charge first, too much of a shock for us.