North Durham Appliance

Our clothes dryer was overheating, we contacted North Durham Appliance. We explained our situation with the appliance and the previous contractor we had. They were very understanding to our situation. They arrived on time, there diagnoses was bang on, and we have not had any problems since.

Our gas oven was not heating up properly and it was taking a longer time to cook food so I called North Durham Appliance after finding it on Home Stars. I spoke with Kevin on the phone and he was able to come a couple of days after calling. I gave him the model of the stove over the phone so he came with parts in tow. He diagnosed the problem quickly and went to work replacing the igniter. Cost was reasonable and Kevin showed up when he said he was. I wouldn't hesitate to use them again.

A few days ago, I received an advice letter from Whirlpool about a situation in my built-in oven that needed urgent attention. I called Whirlpool, who set up a timely appointment with North Durham Appliance.
The repair person, Aaron, was timely, courteous, and professional. He called 30 minutes prior to arriving to pinpoint his exact time of arrival. Plus, he got the item tested, fixed and tested again to ensure its safety in future use.
I will use this company again for any repairs of my household appliances. Thank you, Aaron.

Just moved into a new home and found out that my fridge was leaking. Looked into the problem and found out it was a common problem with Whirlpool fridges. Had North Durham Appliance come out in less than two days and fixed it on the spot. They were aware of the problem and knew how to fix it right away. Technicians were knowledgeable, courteous and respectful. Would recommend North Durham to anyone!!

Smart, polite service over the phone and once Lucas showed up we were in great hands..explained what he was doing, looked for cause, not fastest, most expensive repair, within 30 minutes found problem, fixed, cleaned up area and all within budget!. Would highly recommend to family and friends..

I required help twice in the last two years for dishwaasher related problems. Chris is polite, pleasant and quickly fixed the problem. he also proactively fixed 'a noise' that seemed to be the result of the earlier problem. Would call him again if there was a problem.

Once again a great experience with this company. Somehow I managed to pull my oven door off on one side. No amount of trying would get it back on. Called North Durham Appliance and once again they were wonderful. Kevin fitted me in between appointments and fixed the problem. It was no easy task. He assured me even those experienced have difficulty with these hinges. As said in my last review, it's nice to have a company like Durham Appliance that I know I can count on.

After having been ripped off by another company (who charged me $300 and didn't even fix the problem), it was great to deal with a reputable company. My faith in the profession has been renewed.
Kevin was prompt, courteous and fixed my oven latch within 10 minutes. He gave me options and was completely honest with me.
Though I hope to have no more problems with appliances, if I ever do, I would not hesitate to call North Durham Appliance again.

I requested North Durham Appliance to come and look at my old KitchenAid Dishwasher as it sounded like it needed to be replaced. Technician came over within 24 hours of my call, had the part in their truck and was able to complete the repairs on the spot. Wow that was awesome service I never thought I could have received.

Problem was diagnosed over the phone prior to visit and repair was made. Employee took extra care not to damage floor and explained why fridge was leaking. Prompt service. Made the call and one day later the problem was fixed. Great customer service.