The Mold Guy, Mold Detection & Removal

We noticed a spot on our basement ceiling with some mold coming through. We dreamed a 1,000 scenarios as to what it could be and how much money we’d have to spend to fix it. Called The Mold Guy and spoke to Kay. She explained the process and dispatched Ross (THE actual Mold Guy) who came the next morning. We took him through the house and shared all of our theories. He patiently got the lay of the land, pinpointed where the problem was, had me cut out a 12” x 12” section of the ceiling and we discovered that a leaking water supply joint was the culprit. No big deal at all and calmed our fears. Along the way he made all sorts of recommendations: mold resistant bathroom paint lasts 5 years before you need a new coat; caulking is 10 years; front load washer door gasket needs to be wiped with bleach/Lysol wipes regularly and that little door needs to regularly be opened, drained and cleaned. Just an amazing guy. Not looking to rip you off, just wanting to help based on his lifetime of experience. A world filled with people like Ross is a better place. Ross seems like the kind of person that would make sure everyone working at the company would be like him. $150 plus tax for the service visit = peace of mind. Thanks The Mold Guy!

I had a great experience with Mold Guy overall. Kay was very nice, quick to respond to my inquiries. She was also patient with answering all my questions and knowledgable with her responses. Abdul and Matt completed the job in a timely manner. They were considerate of my space. They also explained the cause of the mold, providing suggestions. I would definitely recommend Mold Guy.

I placed a quote request through homestars and Kay reached out to me within minutes. The whole process was pleasant and the crew was excellent! I received a report within hours to show the work done and a clearance certificate. I will recommend The Mold Guy to anyone needing the same job done.

The Mold Guy is a great company to work with. Everyone I interacted with from the office staff to the technicians were polite and professional. I got three quotes but by far The Mold Guy gave the best customer service at a reasonable cost. They were able to quickly schedule the service and the work was completed in a very efficient amount of time. I especially appreciated seeing the before and after photos of my attic on completion of the service. Thanks to all staff at the Mold Guy for doing a great job.

Prior to relocating to a Townhouse, we noticed water staining on the walls of laundry room and 2 bathrooms. Moisture had been trapped in the laundry room over several years because the extractors were not properly connected to the main exhaust fan. We asked The Mold Guy team to perform mold testing as there was a small area where black fuzzy spots were discovered. Tests were negative. The service from the point of the initial call to Kay and the actual inspection with Ross, and testing with results was 3 days was exceptional and professional. Best to be safe. John

I called into MOLD guy office, hoping to have someone inspect my tenant's condo. The tenant believes there was a mold issue in the bedroom. Mold guy's team were very professional and walked me through the mold inspection process and what to expect. Ross, the inspector, was punctual and went in-depth to explain what he felt was the issue and assured me there no need for any remediation work. Overall the process was quick and efficient. I would definitely recommend their services.

I'm happy I hired them to remove the mold from my attic because they were fast, efficient and effective. At the end they gave me some before and after pictures of our attic and a full report. They recommended a roofer I could call to add more vents in our roof. The roofer they recommended turned out to be great! Overall I had a great experience with them.

Prompt and professional. Office staff was friendly and easy to communicate with. Booking a time for service was quick. The technician was great, coordinated with the tenant to get access to the building and unit, saving me a trip to the site. Work was done well and site was left clean. I would use them again and recommend to others.

Drove was flexible, and prompt and was very professional for coming to test popcorn ceilings for potential asbestos. Within 2 days, we got our results.

Great brief experience but checked all the boxes! Will recommend and do business again if needed!

UPDATED REVIEW

used this company to perform an air quality/mould inspection after having severe health issues, with recent test results indicating mould exposure. Within an hour of placing my call, someone was at my house AND completed their inspection within 30 minutes. I was thrilled, yet suspicious. After receiving and reviewing their “report”, there were a few indications that did not sit well with me. I called their office and I was assured there was NO air quality/mould issue. I got a second opinion (due to continued health issues) and my suspicions were correct. After reaching out and advising them of the issue, I was sent an e-mail with the Owners’ online certifications (I didn’t even know who he was; he was not the individual who came to my house) and again, assured I did not have an issue.

After having a second inspection performed and confirming that there is indeed a major mould issue, I have had to temporarily relocate. I’ve requested a full refund but have yet to hear back. Really hoping they do the right thing, especially for an individual who has been off work sick for the past year and under severe financial stress.

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I cannot thank you enough for your services and promptness. Within 1 hour of my phone call to Megan, I had Drove (certified mold inspector) at my house, performing a mold investigation. He was extremely knowledgeable, warm and very friendly. We have 3 golden retrievers and learned quickly about his family dogs’ and love for animals....it’s a great sign when your pup feels comfortable enough to fall asleep at a strangers feet! I was even more pleased when I received the air quality results before the day was finished! A very pleasant and informative experience overall. Would absolutely recommend! Thank you SO much!