The Waterproofer Inc.

Hey Steve- just wanted to say what a great group of guys you have working for you. Paul was very professional and walked me through the work they did…..very satisfied.
Thanks again….cant wait for the rain now….hahaha!

GC

Steven's team at the thewaterproofer.ca were professional, courteous, great communicators and meticulous. The team provided explanations at every step and went the extra mile to ensure the job would be completed properly by working seamlessly with other contractors. The waterproofer.ca team took the extra effort to ensure our home was tidy and presentable at the end of each day which, to us, became a hallmark of a quality and conscientious company. Our experience was excellent and can recommend the waterproofer.ca without reservation.
David

Stephen,

I am writing to thank you and your team personally for the excellent job you did waterproofing my client’s home recently. From the initial meeting and quote to the time the crew drove away down the street, it was a pleasure working with you.

Working for Zebrano, an Executive Concierge company in Toronto, I deal regularly with many different suppliers on behalf of my clients. One of the things that sets The Waterproofer apart is the extremely high level of communication and collaborative working. You genuinely care about having happy customers. My clients were very happy with the way your staff went about their jobs, and even commented to me about how tidy the site was left at the end of each evening. In fact, their neighbours also commented to me that the staff tidied up the street at the end of each night – these things really do make a difference!

Most importantly, I was impressed with the quality of the waterproofing. I visited the job site frequently and always found the crew working incredibly hard, and the work was delivered exactly as you described it in the quote. Your crew were true professionals and, in my opinion, went ‘above and beyond’ on several occasions to ensure client satisfaction. In addition, I was impressed at the quality and quantity of the materials your crew were using – they did not skimp on anything.

My clients have already commented that their basement feels drier (after only 3 days), and the fact that the waterproofing has been professionally completed with a 25 year warranty gives them peace of mind. Having project managed this task for them, I am very happy to have brought in The Waterproofer, because I know that the job has been done to the highest standard.

Zebrano has very strict criteria about which suppliers are appointed “Preferred Suppliers” and we are very happy to be working with The Waterproofer on this basis. We highly recommend The Waterproofer and will be contacting you immediately when any waterproofing issues are suspected for any of our other clients.

Yours sincerely,

Kim Cheston
Household Manager
www.zebrano.com

The Waterproofers came through big time on our project!. They were right on with pricing, and did exactly what was outlined in their estimate.. Stephen was excellent with all information required in regards to pricing, site visits etc. He even coordinated and advised with our neighbors as to what was going on throughout the course of the project.

Also, the crew was great! They showed up on time every day, and kept the site clean and safe at all times.

A totally worry free project as far as we are concerned. I would recommend them anytime!

David Boyle

Manager-Renovations

Belyea Bros. Ltd.

I had made all these grand plans to redecorate our basement. When I went to pull up the carpet and it felt damp my heart sank. I had these visions of gross mold and unending searches for where the basement was leaking.

After meeting with Steve and his team The Waterproofer I felt so much better. He came in and using an infrared camera he was able to show us exactly where our problems were. He walked me though everything that was going to be involved in waterproofing our basement. He showed me before and after shots from previous jobs.

The Waterproofer team set up a time that worked for me and handled the job exactly as promised and on budget. True professionals.

I really appreciated their prompt and professional service. I highly recommend The Waterproofer.

And the biggest surprise - they return phone calls promptly.

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Meredith Skinner

When renovating my basement last winter, I saw there was some mold in one corner of the foundation. When I asked around "The Waterproofer" came highly recommended so I called. The owner Steve , set up an appointment promptly, and showed up with all of his equipment to test and see how bad the problem was. He was very patient (not condescending at all) and walked me though the process of how they would correct the problem. As luck would have it, a large part of the problem resided underneath my deck with zero clearance below. I indicated it was ok to cut the deck, but he had his crew come and take a look. After careful consideration they decided they would be able to tunnel under my deck for 10'! I couldn't believe it, and when I saw how well they planned the approach, architected the digging and carefully removed my plants and repotted them, I was AMAZED. They were always cheerful, clean and respectful. Mike the foreman, was teriffic, working with the crew to always make sure everything was running along according to plan. Steve, the owner, was out daily (sometimes twice) to check in on the job and see if there were any questions. They completed within the time frame they promised, AND WITHIN BUDGET. I can honestly say as a homeowner, that you shouldn't look anywhere else if you require this type of service in your home. I felt completely comfortable with these gentlemen, they did the job the right way and clearly take a lot of pride in their company name. Absolutely Refreshing experience!!