Norseman Construction & Development Ltd

Our project manager, Robert, was terrific. He was responsive and the work was done in a timely fashion. He was always polite and worked with us to get the results we wanted. We could reach out to him and get a prompt reply, no matter what the time of day. We always knew that if we had any concerns we could reach out to him and he'd follow up. Big renos are complicated, with lots of moving parts, and Robert was able to keep all the balls in the air.

Working with Josh (sales manager) and Dave (project manager) was a great pleasure during our large renovation project which was a complete gut-job on an old house. Things went off without a hitch. We had done our research on several companies, settled on Norseman Construction and were extremely pleased with their process and beautiful results.

They were patient, detailed oriented and did fantastic quality work, going the extra mile and delivering creative solutions in times where and when needed.

Communication was excellent throughout the process. Things were explained in detail and we could sleep well at nights, knowing where things were at, at all times through their updates.

They had great tasteful ideas in places where choices could be made and executed on budget, on time and with excellent results. I would highly recommend Norseman Construction going forward.

We were impressed by Norseman's professional, reliable and quality services. Every member of the company we encountered contributed to a positive renovation experience, making an otherwise stressful situation manageable and successful from start to finish. Their team is efficient, knowledgeable and respectful. Our project lead exceeded every expectation and made us feel secure through the transformative and high stress time. We will absolutely recommend Norseman to anyone looking to renovate their space.

We hired Norseman to do our basement renovation after doing thorough research, reading reviews on Home Stars and obtaining four other quotes.

The exercise of getting an accurate quote from Norseman was challenging as the first quote we received was far below what the "actual" job was going to cost, and we went back and forth with the Sales Manager (SM) to finally reach a number that accurately reflected the scope of the job and captured all the details of what we could expect from them. We had some concerns and almost didn't choose them to do the work. When we finally did, we were assigned a very enthusiastic and passionate Project Manager in Robert Hansen. Robert genuinely cares about pleasing the home owner and is very pleasant. He really went out of his way in the beginning to ensure that we understood each step of the project. There were some hiccups along the way that delayed the project and quite a bit of frustration at how long it took to complete the project, but we do feel that the work done in our home was quality work and our neighbours, relatives and friends are impressed with the apartment.

I now want to talk about the issues that came up along the way that we addressed with Norseman during a sit-down meeting after the project ended. First, getting an accurate contract for the job was incredibly frustrating. We had to continually go back and forth with the SM to make sure the contract was correct. Second, communication was a big downfall in almost every step of the project, e.g. trying to reach the SM, only to find out that he was on vacation more than once during the contract negotiation stage - no 'out of office' auto reply on his email alerting clients of same! Further, Norseman has software which is used to update the customer on the progress of the job and a log update was promised three times a week but was not always delivered and it was difficult for us to figure out what had actually been done on some nights when we arrived home. Third, there were mistakes that happened along the way, e.g. the wrong paint colour on the walls that had to be changed and confusion over what was included in the contract versus not. Fourth, Norseman states that they pride themselves with cleaning up your home each and every night before leaving - we found that this was lacking. There were occasions where we came home to debris around the house and also discovered that an item that they mistakenly thought was our vanity, but was in fact our laundry tub, was unpacked and then being used for storage in the construction area. It subsequently became dirty and required cleaning after they left. At other times, workers used our living room as their workshop without putting any protective covering on the newly installed floor. I mention this b/c a professional company should have higher standards and I expected more from them.

On to the positive - I can honestly say that each and every time we had a concern, our Project Manager (PM) did his very best to rectify the situation. He also admitted when he was wrong and apologized. We cut him slack b/c of this. We do believe that he will make an exceptional PM once he has more experience - right now he is good, but his potential is enormous. We also very much appreciated the fact that Kevin and Simon came to our home, met with us and discussed our concerns. They acknowledged that they were some changes that needed to be made, particularly around communication, which we feel is paramount when dealing with clients, particularly when one is investing so much money in a renovation. This to me showed integrity. They also brought a bottle of wine and a card to thank us for our business.

In closing, I would like to say that Norseman is in the process of expanding. The endorsement from Mike Holmes (of course) has brought new business their way. That said, it is important that they never lose sight of their core customer. We chose them b/c we truly felt they understood our needs. We want them to succeed, but we also want them to improve. We know it's a tough business and we are honest in our feedback. In good conscience, we cannot give them a perfect rating. They did a very good job, but they are capable of better.

The work I needed to get done was a bit small for Norseman but they did agree to give a quote and do the work. I liked the following:
- They scrupulously stuck to the quote and let me know when things were extra and how I wanted to proceed; clear when amounts were due for the work done
- I did not have much time to spend on the project so I left Norseman to do a lot of the choices based on my Ideas: tiles, cabinets, door etc. They selected everything, got it delivered and installed and so it lifted a big weight. from my shoulders; in the end it was all fine.
- Personnel working on this is very personable, respectful of property, keeping me up to date on what's happening.
However, like any renovation project, one has to be very patient: any delay in one area (for instance an unforeseen situation being uncovered or a supplier not performing) can cascade into other delays.

After a lot of research, we hired Norseman for a complete basement renovation in our home. The project took place over the bulk of the summer and beginning of fall and we could not be happier with the result. The quality of the work is top notch, with high-quality material and diligent attention to detail. The aspect that impressed us the most was our project manager Greg. He kept up frequent and thorough communication throughout the project and was very patient with us when we made changes/additions to the original scope of work. Furthermore, he provided suggestions throughout the project that we were very happy with and always went out of his way to ensure that things were done the right way. Throughout the renovation, Greg and his team were polite, punctual and left everything as clean as possible at the end of each day. We would absolutely recommend them to anyone looking to do a renovation and should the circumstances arise we would definitely use them again in the future.

An amazing experience! Norseman surpassed my expectations. I had previous problems with other contractors not delivering on their promises. So, I was skeptical at first but Norseman delivered exemplary service and under the estimated budget. During the reno they found some problem areas when they gutted the kitchen. Norseman was so helpful in offering me inexpensive solutions to help solve the issues quickly. The whole experience left me feeling like they really cared about their clients and were proud of their work. My new kitchen looks amazing and my family loves it! I normally don't give glowing reviews but these guys earned it!

I was recommended to Norseman from a family friend for a renovation for my home by the beaches, I dealt directly with Mr. Kris Potts & he delivered on every promise throughout my renovation. I must have called him three times a day during this project & it was a pleasure dealing with him everytime. I definitely pass my recommendation to use Norseman for any of your renovation needs, thank you guys.

After doing lots of research we decided on Norseman to do our basement renovation (extended bathroom, floors, and stairs). Our project manager Greg was very professional - he sent email updates through every step and also offered great design advice. Andrei did a lot of the work and he's very skilled. Everything was left as clean as possible at the end of each day and they were always available to discuss the work, changes, etc. We are planning to use Norseman again to do some renos to the upstairs and wouldn't hesitate to recommend them! So if you are willing to pay for quality work and want trustworthy people in your home, then Norseman is for you!