Thank you Paul and Brenda for the great review!! The staff are great guys and push hard to get all of our jobs completed even on these hot weather days! We are very happy that you now have an enjoyable fresh lawn!! All the Best to you Both!!
In response to your claim Susan Baker...let's keep in mind that we all put in 100% that day and right up to 10:30 PM to beat the rain and asked you if you wanted the left over topsoil and you responded with a "yes" and directed us to put it in the area that you now claim we put in an area that you didn't want it. Let's also keep in mind that it was dark when the last portion of topsoil went in, we had flood lights on to complete it. We have been using the same topsoil for the last 15 plus years and have never had nor heard of such a statement before now. We should also make it clear that you never contacted us multiple times but only mentioned it to use in the early spring and I mentioned to you that it's still very early and wet. I also informed you that a machine of ours was hit by a bus in January for which we just got back Thursday June 30th. There was never any mention from us that we where NOT coming. Sorry that your experience was not good but at the very least you could be a little more honest with your statement. There was no need for that. If you recall as well, we left that night with our equipment on the trailer, so your statement about me coming back to pick up my equipment and seeing the settling, is just another fabricated untruth. Please if you have nothing nice to say or at the least be truthfull, don't say anything.
Great to work with you and your family. Thanks for hiring The Pool Fill In People
so glad to hear you complement us. Thank you once again.
Thank you Grace. as it was nice to work for you and your cooperating neighborhood during the backfill process.
It sure was HOT but we prevailed. Thank you for choosing The Pool Fill In People.
It was really nice to do your pool fill in. Thank you for your patience during the demo.
we are glad your experience was enjoyable. Thank you for calling the Pool Fill In People.
In response to this customer... let it be known that when you contacted our office we gave you a quote based on what you wanted done. We booked you three times and worked with your ups and downs and we finally nailed down a date for you. upon start up date you told use that you couldn't afford it and would or could we make payments? It was the first time and it will be the last time we make that mistake. Not to mention all the little extras we did that was not part of our quote. The Term Scope Creep is when clients ask for extras and it slowly pecks away the profit. We never complained nor did we make a fuss, You called us for a small 5 wheel barrel low spot in the early spring not once but twice upon which we informed you that the material was to wet and not ready. When we came and did the low spot you where happy and text me that you where happy and then asked me to bring a stone down for your garden. This is an Extra for which did not want to pay. You forgot that I financed your job and carried the cost for your job. We have had a lot of rain and things get in the way for prompt service much like many things in life... So lets be a little fair and honest and write how good we as a company treated you and worked with you and your family and the extras we did not charge you for and our company carrying the cost to have your back yard done! When you couldn't pay us like we had laid out the terms we didn't bash you on how late you paid us but people always like to do that... they forget the good you do for them. Read your legal disclaimer. Under our terms you never paid us on time and we really didn't need to do the warranty but we never let our customers down and we are very flexible. So if you want to bash us on Homestars then let it be known that you have not met your end of the deal and did not pay in full as laid out in the terms we set for you and we had to wait almost 30 days pass due. Your warranty is null and void for late payment of more than 30 days
