- Approximate cost of services:
- $4,200.00
- Company Response
Thank you for your kind words and we look forward to working with you for all you home comfort needs.
Thank you for your kind words and we look forward to working with you for all you home comfort needs.
Thank you I will ensure that the office team as well as the technicians are informed of your kind words.
Marta, thank you so much for your feedback, we will ensure that Taylor and the team know that you appreciate both their knowledge and approach. As a family owned and runned business we pride ourselves on treating our customers the way that we would want to be treated and our staff is 'second to none'. We look forward to working with you in the future for all of your home comfort requirements.
Water Heater Installation / AC Inspection
Dear Sir,
We are sorry to hear that you were not satisfied with our service. Our customers are extremely important to us as demonstrated by a large number of positive reviews online that you mentioned. When we receive a complaint we always review the job with all of the people involved to see how we can improve. We identify any mistakes that we may have made and make adjustments to avoid any of these mistakes in the future. Here is what we found after reviewing your concerns in depth. First, your hot water tank was installed correctly and according to code. You requested that 3/4" copper be used and we honored the request (free of charge) within 1 week. Second, when your air conditioner maintenance was completed we took pressure measurements which were all within range at the time of these tests. Clearly the air conditioner was performing since it kept on cooling during the recent heat wave in July. Again, we can only speak to our maintenance where the levels were measured and recorded within range. And in regards to our customer service guarantee, the owner personally called you to try and discuss and you hung up on him and posted multiple bad reviews online. We really hate having even 1 dissatisfied customer and we try everything to make our clients happy. If you would like to discuss any of your concerns further please contact the owner directly. Thank you.
Pride shows through in their work!
Thank you very much for taking the time to provide this review of your experience. We will ensure that Scott and Jason are informed. At Airzone we pride ourselves on our quality of workmanship. We look forward to working with you and your family for all your home comfort needs.
Replacement of Furnace and A/C
Stephen, thank you so much for the positive review, we are so pleased that you had a great experience! I will ensure that Taylor, Sean and Cameron know how happy you are! Welcome to the Airzone family!
Gillian thank you so much for taking the time to share you experience with Airzone! Personal referrals are the best advertising a company can hope for! I will ensure that Taylor and the installation team see this review and let them know that their hard work does not go unnoticed!
Thank you so much Austin, I will let Taylor and the installation team know! Welcome to the Airzone family
I am glad we met your expectations. I will forward this information to the service dept.
David, thank you for the feedback I will ensure that I share it with Taylor and the install team!