- Approximate cost of services:
- $15,000.00
- Company Response
Thanks Barb! We love working with you!
Thanks Barb! We love working with you!
Kitchen Renovation and 2 bathrooms.
Thanks Greg! Let us know if you need anything else!
Thanks Tony! Let us know if you need anything in the future.
Will reface kitchen despite cupboard integrity issues - value close to replace entire kitchen
This customer signed a Home Depot contract and we are the service provider. Cabinet refacing involves replacing old doors with new custom sized doors. This service can cost up to 40% less than a brand new fully installed kitchen of the same high-quality product. We are not shy in saying that a customer can absolutely get a new kitchen for less, it just will not be near the quality of product that we use.
Our measure person, who cleared the cabinets for install, has been doing this for over 15 years. He would not have cleared cabinets that were not eligible for this service. In fact, if they were not eligible, we would have simply offered the customer a quote on a whole new kitchen. We later found out that her contractor had torn her old cabinets out completely before she contacted us with her concerns and it was too late for us to try to help.
Home Depot contracts state the following regarding cancellation of projects involving custom product.
The customer has the right to cancel within 10 days of the signed.
If the customer wishes to breech the contract, they will be responsible to pay the cost of goods, labor and services.
Customer should have been charged for the full contract total of $5000
We only charged the customer for the custom and special-order materials we could not return, which was $2100.
Contracts were signed on February 24th, the customer called to cancel nearly a month later. Customer claims she called our office several times and left messages. No messages were received and no calls on our logs. Customer also had the phone number for our booking line and our sales rep, both of which are company cell phones and can be contacted outside of regular business hours. No contact made on those numbers.
It's unfortunate that the customer did not read what she signed as far as cancellation policy.
This review is 100% the result of a customer simply not reading/understanding the terms and conditions of a legal contract.
Thank you For taking the time to let us know how we've done! If you require any assistance, please do not hesitate to call.
Enjoy your new kitchen!
Because this review is anonymous we consider this to be invalid as we have had no record of these issues being voiced by any of our customers.
If said customer would like to call us directly and verbalise their concerns, we would be happy to discuss any miscommunication or concerns.
We have been in business for over 15 years and this is not how we treat our customers.
Hi there,
Could you please call me directly? I would like some more information on this matter.
Thanks,
Renee Chan, Manager and part owner
780-937-7773
Customer has not called as of July 28 2017 to discuss any concerns
Hi Nancy!
Thank you for taking the time to write us such a fabulous review! Please let us know if you require any assistance regarding your kitchen.
Enjoy!
Kitchen Renovation - Excellent!
Thank you for the fantastic review!
We hope you enjoy your new kitchen for many years to come!
Although our product and installation has warranty coverage, unfortunately damage by a customer cannot be covered under warranty. As you can see by our other reviews we come highly recommended, and we do take care of our customers. We understand that sometimes accidents do happen, so we did offer this customer replacement pieces at cost, but this offer was declined.