I love these windows! They are easy to clean (especially those that rotate and those with mini-blinds between the panes of glass. My fuel bills have gone down considerably, and the windows let in less outside noise than the old ones did.
From the first consultation and estimate, the entire process was handled professionally. Jeremy was prompt, quick, and had sent me an emailed estimate before he left my house. Not having replaced windows before, I did some shopping around and had other companies tell me there must be something wrong with the quality of the windows if they were sold at the price I had been quoted. So I did more checking and found that the quality was often better, but the price was much lower. Whenever friends see the windows and ask how much I paid, they are often a little upset if they have just purchased windows themselves.
The installation was done in January (my bad timing) but the installers were quick and efficient and we hardly felt the cold.
I am always recommending Vinyl-Pro to my friends who are thinking about replacing windows. My brother, who owns a construction company in Ontario, is even looking into getting his own windows done by them.
With the product, the service, and the warranty, I don't think you can go wrong!