Platinum Pro Painters Inc. | Todd Lacroix

First, let me start by saying that we are very pleased with the finished product, the employees under contract to PPP and the overall look of our kitchen.

However, the path to get to that point was not without frustration due to the following:
1) The contractors were not respectful of time and keeping to their schedule.
2) The contractor said they would arrive at a specific time and showed
up late.
3) Delays were communicated by giving us a revised time that again was
not adhered to.

Halfway through the project Mr. Lacroix sent an email asking for half the
payment for the project when my contract stated balance of payment in
full at the end of the project and after inspection.

I explained to him that my contract stated payment in full at the end of the project; however, he stated that the corporation now insists that
payment be made half way through a project. As PPP had 39 of our door
and drawer fronts at their plant, I paid the half way charge in order to
insure the project would be done.

The proper way to handle this would have been to respect my contract as signed and not to insist on a halfway payment. Mr. Lacroix and myself agreed to disagree on this point.

So....yes, I would recommend this company but with the above frustrations noted to my recommendation.

(PS - After posting this review Mr. Lacroix emailed me to ask "Is there anything they can do to remove or edit my review"; however, I feel I have posted accurate information on the quality of work we received and an accurate account of our experience: thus, my review stands as stated.)

On site team were very nice and respectful of my home and tidied up after the job was done. They worked very hard on my kitchen. Todd did everything he could to ensure good customer service

Sebastian and his crew went over and above their call of duty. Amazing work I would recommend them to my friends and family. Thank you guys for an awesome job!

Job well done, the guys are very professional, very nice crews, reliable, trustworthy, Very happy with job completed on time

We had a great experience with Todd and his team. We were a bit nervous going into the job as the cabinets were in good shape and are good quality. We did not want to end up with a low-quality job. We really wanted to just update the colour. Well, we couldn't have been happier with the outcome. Todd gave us a quote and went through the details and timing. We got ourselves ready and Sebastian and his partner Steve showed up on time and communicated through the entire process. Everything was done on time. We had one minor mix up on drilling out the holes for the new hardware we had purchased but honestly, it was not a big deal and Sebastian ensured us he would make it right and not finish until we were happy. As long as you prepare properly and communicate with the team I am sure you will be happy with the outcome.

Pleased with the work. Updated our kitchen colour to white. Looks fresh and clean. Completed September 2017. Did have some peeling within 6 months but they came and fixed it within a reasonable amount of time.

We hired Todd and the crew at Platinum Pro Painters to give our kitchen a much needed update. From the very first email we sent, to the very last day of the project, we were consistently impressed by the high standard of customer service we received. Today, our kitchen looks amazing and we couldn't be happier with our decision to go with Todd and Platinum Pro Painters. We definitely recommend working with this team!

Todd is most professional, efficient, competent and enthusiastic about his craft. His workers spent many hours on my cupboards and did not stop and as well, they were very respectful of my home covering everything and moving items carefully. My kitchen looks brand new and it is bright and beautiful. Everything was done in a timely fashion and Todd answered any email or phone call I had, immediately. I saved so much money refinishing and I love it. I would definitely recommend this company. You will not be disappointed with the process or the fabulous end result!

I just had my kitchen refinished and I couldn't be happier with Todd and his crew at Platinum Pro Painters. My kitchen was 22 years old, it has seen children, grandchildren and great grand children raised in it. In an Italian household the kitchen is the gathering place, many Sunday dinners, lots of celebrations and a home cooked meals almost every night. So it say it was well used is an understatement. It needed some TLC, lots of TLC. That’s where Todd and his crew stepped in. Within 8 days they removed the old cupboard doors, taped up my kitchen, painted the trim, refinished the bones of kitchen and brought back, my old cupboard doors, looking as though they had gone back in time 22 years ago!
Clean, neat, professional!!! I can’t say enough nice things about Todd, Sebastian and the other gentlemen who come to my home to take care of my kitchen. Thank you so much we are looking forward to many many more family dinners in our spectacular kitchen!

My daughter had platinum pro do her kitchen and she was very happy with the results so we had them do our kitchen and we are very happy too with their work. Everyone has commented on how great and modern our kitchen looks. Good job platinum pro.