Canadian Security Professionals

I would like to take this opportunity to thank your exceptional CSR who assisted me.

During the early morning of January 6th at around 04:30, the carbon monoxide alarm at my house went off. I was immediately contacted by a member of your operating department inquiring if everyone in my household was alright. The lady was very patient, courteous, professional and calm. After ascertaining we were all well and assessing the situation, she dispatched the fire department and instructed me to open doors and windows.

When the fire department arrived, they confirmed there were high levels of carbon monoxide in the house.

Needless to say, I am extremely grateful and thankful for the assistance your CSR gave me that night. If it weren't for her checking up on the situation and staying on the phone with me, I probably would have tried to switch the alarm off and gone back to bed.

A big huge THANK YOU!!
Raffaella

Chelsee and Tamim were sooo wonderful and helpful!!! They were kind, helpful and would recommend them in a heartbeat!! They answered all my questions and made me feel very comfortable. Thank you so much!

CSP technician Tamim did a great job. We are happy with the explanation of the devices. I’m going to recommend to my friends about CSP.

We switched to CSP from another provider, a phone company, who bought our previous alarm monitoring company. The phone company was terrible to deal with. They tried to force expensive equipment upgrades on us and had unskilled technicians who lacked knowledge. CSP upgraded our panel for free in exchange for a 3 year contract. The monthly monitoring cost was less than our previous provider! We found CSP to be thoroughly professional, very knowledgeable, honest and candid, reliable products and great customer service. They sent a senior technician to do the work and he was terrific. So much better than dealing with the phone companies or other alarm companies. Glad we made the switch. The $46 cost indicated is our monthly monitoring fee for full monitoring (break-in, fire, carbon monoxide) and access to smart home features on their phone app.

We had been with an alarm co for over 15 years, dutifully paying an ever increasing monthly fee, and never receiving any sort "value added" advice or service. When we approached them about upgrading from our hard telephone line based system, we were unimpressed with their proposal: large up front costs, and not even an app-based solution....for that, would have to pay an even higher up front fee! We got the message, and began the search for a new security partner. CSP emerged as a wonderful alternative, with Heather being a very pleasant person to deal with, taking time to explain everything to my wife who had taken the lead on this issue for us, and then Rabah, the Installation Tech, who absolutely astounded us with his professionalism and thoroughness. Rare is it that one has an experience with an onsite technician where the person is knowledgable and incredibly generous with his/her knowledge and time in a way that makes one feel as though their business is truly valued; in fact, rare is it that techs even show up "onsite" anymore. This Canadian Company excels at being different by doing things the way we remember them being done, the way we want them to be done, and should be rewarded for doing so with our business.

While we are brand new customers.....we would highly recommend this company for anyone looking for a reputable, customer-focused, Canadian-based and Canadian-owned company for their home security needs.

After an exhaustive search which included quotes from 7 different companies, I ended up selecting CSP for my home security system. I was very impressed with their professional and honest approach to the whole process.
The support and thorough approach to my installation was second to none. Rabah (installer) did an incredible job and I could not have asked for more. Thank you Rabah for a job well done!
Marc

Our install happened 2 days after determining CSP was the right provider for us. Rabah showed as scheduled, walked us through our security options, determined the correct equipment with placement in the most inconspicuous spots. He didn’t hand us a manual…he helped us set up our app, walked us through the options and gave pointers based on his own system experience. Rabah represented Canadian Security Professionals in every way…he was a true PROFESSIONAL.

The real test of Rabah’s teaching came at bedtime…there were no bells, no whisles and NO FLASHING LIGHTS at my front door.

If you’re lucky enough to get Rabah, you will not be disappointed and I’m sure he will exceed your expectations as he did mine!!

Excellent, professional and reliable. Switched from another company and would highly recommend them. Feeling very safe knowing they are monitoring and when issues with system arise act accordingly.

Rabah did an exceptional job explaining the benefits and function of each product and performed the installation smoothly and efficiently. He was professional, friendly and very knowledgeable. Highly recommend Rabah and CSP!

Our experience with this company was terrific from day 1. Heather was a huge help over the phone and through email coordinating our install and describing the services.

Tamim was an outstanding tech. He made sure that we were happy with every tiny detail and even installed the cameras in the rain! He was professional and courteous and a pleasure to have in our home.

Sarah & Sam