Northern Comfort Windows & Doors Ltd

We had windows done in 2015, they look great, work great and add so much curb appeal to our home. New front doors are the cherry on top of the complete look.
Work men, Mark our sales rep and the office staff all are top notch.

We had two doors installed by Northern Comfort; a new front door and a rear garage door. All aspects of the service they provided was excellent.

Firstly, the assistance we received in the Newmarket showroom when choosing our doors was top notch. We had many concerns about colour and style as we wanted to make sure our selections matched our recent whole-home renovation. Dennis was very patient and answered all our questions. He even came by our house to take preliminary measurements and consult on options.

Next, the door arrived about 4 weeks earlier than promised. The installers were prompt and efficient. Before leaving, they cleaned up thoroughly and made sure we knew how to operate the locks.

Lastly, we received an after-installation call to make sure everything was within our specifications. Luckily, we had no issues to report, but it was still nice to receive follow-up.

Overall, we were more than satisfied with Northern Comfort. We wouldn't hesitate to use them again, or recommend them to family and friends.

new window were installed. they were quick and very tidy cleaning up after them selves. They came back to finish missed trim without a problem. still waiting for a damaged piece of trim to be fixed.

Poor design for space. Glue left on windows after installation despite request to have it removed. Price reduced by $300.00 to recompense for poor design and subsequent need to replace kitchen tap and curtain rods.
Communication demonstarted lots of blame on others within thhe company before problem solving ensued.
I had to call for info re dates of installation on 3 occasions before setting a date.
Windows seem fine except for glue marks.
Experience was not the 5 star that I expected.

This company is number one in my books, customer service, great sales staff ( Barry) awesome products reliable dependable the best bang for your buck. I will recommend them to all my friends.

We were very pleased on how fast they installed are windows & Door and the clean up was amazing,We will highly recommend them to anyone who needs windows or doors.

Thank you so much for doing amazing job.

We are quite pleased with the entire process from the visit to the Newmarket sales office through to the final install. We were quite pleased with the service we received while shopping for the doors.
The installation was seamless. The installers were very professional, answered all my questions, showed me all the door features, and cleaned up after the job.

I would not hesitate to recommend Northern Comfort to anyone.
Joe

The windows arrived quickly and they turned out to be fantastic and the men who came to install them were just as great. I am very satisfied with everything that Northern Comfort provided.

Northern comfort installed all the windows on my main floor bungalow when I moved in 6 years ago. The job was wonderful, the crew pleasant did an excellent job, cleaned up no complaints. I did not hesitate to call them when I wanted 3 entry doors installed. This time was a different story. The doors are great. The crew not. One of the crew smoked right at the open doorway. I could smell it in the house. There was garbage left ( some insulation, bits of wood,a very large brass screw in the garage, a box from one of the lock sets and a cig butt in the garage and by the back step), when installing the front door they chipped my closet door and frame, the worst however, was the dried blood that was left all over the outside garage handle. I did call and complain and was offered an apology and told the crew would be spoken to. I did stress that it seemed to be one member although the other 2 did smoke in the driveway. I'm honestly not sure if I will use them again. I would have thought a discount would have been in order. None was offered. based on this job I cannot recommend them.

The 2 guy crew was great. Friendly, clean and quiet.
Installed 3 windows and a big sliding door. The only thing missing were a few plastic plugs which he said he would have mailed out to us which we have yet to receive (almost a month later) ......
That'd be my only complaint