Northern Comfort Windows & Doors Ltd

Excellent service from the inital Quote to both of the installers coming. - Love my new doors - and we will definately use your service again in the future.... thanks

The installation team replaced one exterior door, an exterior basement window and two previously installed sealed units, which had lost their seal (warranty). The work ethic, thoroughness and professionalism demonstrated by the two installers was excellent. They are certainly an asset to the Northern Comfort team.

I had four (4) windows replaced, one being a large bay window. The team did an amazing job installing the windows and I felt very comfortable with them.

Ordered a double pre-hung fibreglass door system and 3 windows in May. Everything started out well. We understood there would be 8-10 week wait for doors and windows. Windows were installed (end of July) and we are happy with that installation (outside of slight mess left by installers). Doors were installed same day as windows except the doors installed were not the correct doors (wrong panels). I spoke with Manager first week of August to make sure correct doors were ordered and to indicate I did not want to wait another 10 weeks for the new doors. Was told it would not be that long but couldn't give me delivery date at that point. Called Northern last Wednesday to inquire about status of installation (as that was 7 weeks since new door order went in). Advised that Manager would have to call me back. No call. So called Manager today (Monday) and found out that it is expected to be another 2 weeks before doors are in (9 weeks). Was also advised that they will only be replacing the door slabs - not installing new pre-hung door system. Needless to say, I am disappointed. I recognize mistakes happen but I do expect that when that occurs, that the company take a proactive approach, provide updates/follow-up with the customer, and take steps to turn a frustrating customer experience into a positive one in the hopes of attracting future business... but I haven't found that, in this case.

We just had all of our windows and exterior doors replaced by Northern Comfort and are very pleased with the end result. The Sales Representative we dealt with, Justin Chapman, was absolutely wonderful from start to finish. The skill level of the installers is very evident and the results are truly beautiful. As is often the case on a big job, there were a few glitches along the way but Northern Comfort made sure that each issue was quickly and completely resolved. Justin made us a commitment at the very beginning that he would do whatever was necessary to ensure our complete satisfaction and he was true to his word. He stayed in touch and followed through on everything, including regularly dropping by throughout the installation process just to be sure we were happy with the progress. Making a large financial investment in ones own home can be stressful and it was comforting to know we could truly rely on Justin.

A bit of a long wait between putting my deposit down & actual installation (10 weeks or so), but once the install was scheduled it was fast, and the install quality was great. Andrew & Scott were quick but thorough. The doors look great and we've had no issues at all.

good quality work, a couple of small details brought to their attention were fixed,good clean up

The guys were very friendly and professional. They did a great job and we are extremely satisfied. We would highly recommend your company to our friends and neighbors.

Terrible service. I was told the door would be 4-6 weeks. I was also told that the 10 weeks on the contract is just in case. it never happens. Now it could be more then 10 weeks. Should've went with the more expensive company. Any contractor I talked to said that is way too long even for a door. And it was a door from there showroom painted red. It wasn't custom just a plain door. I will gladly pay more money in the future then to deal with Northern Comfort

professional, speedy, exact, tutorial after installation was very helpful and the guys were A+++. the guys that installed our doors are an asset to the company in a big way.