Appliance Service Centre

I had a “wonderful” experience working with this company. After reading all the positive reviews, I decided to call them. They told me they couldn’t book an appointment on the phone and referred me to their website to fill out an online form. There was no mention of a service charge on the phone (although the lady who answered the call claimed she mentioned this. It is not true). They quoted me $380.97 to replace a control switch on an oven and when I decided not to go ahead with the service they sent me an invoice for $99.75!

Their website is set up so the customer is able to book an appointment without being informed about a service charge. The customer is expected to click on the “About Your Appointment” tab where they mention this fee.

It is the duty of the company to make it clear to the customer that there is a service charge. Not the duty of the customer to fish around their website for this information (or assume there is a charge). Most companies/contractors offer a free quote. This is standard practice.

The owner admitted if it wasn’t for this charge the company would go out of business. I offered $20 as resolution (which I wasn’t obligated to pay) but this was counter-offered with $75! I am contacting a collection agency to pay the full price as I leave this comment ($99.75). I am leaving this review to warn customers not to do business with this company.

APPLIANCE SERVICE CHARGE CENTRE. BULLYING CALGARY AND AREA CUSTOMERS SINCE 1956.

Terry is a responsible business owner who stands behind his work. You can't take that for granted these days. They have my business in the future.

Polite initial call to dispatch, timely service appointment (next day!), punctual and knowledgeable tech arrived and was able to troubleshoot and solve our problem immediately! Will most definitely call again and will recommend to family and friends. Thanks Appliance Service Center! Aaron in Edgemont

Replaced the jazz controller, as the freezer was very frosty on the back wall. Also showed me how to do a forced defrost.

Professional & courteous skilled service
Arrived on time as scheduled
Great value for home service, parts & labour

Needed my dishwaser fixed so called Calgary appliance service center. Booking appointment online was a nice touch and the tech was nice and punctual, thus the 4 stars. He came and looked at the dishwasher which was leaking from the bottom, then got on his laptop and quoted me about what a new dishwasher was worth. of course I said I would rather just replace it. He then charged me $100 right on the spot. I got the sneaking suspicion that this might be an easy way to make $100 per visit for doing next to nothing. but hey just my opinion.

Have nothing but good things to say about Appliance Service Center. Notably, Louis, the technician, was great!

Dishwasher was not cleaning the dishes properly, so used Appliance Service Center's online booking system to book the appointment. Great process, and had no issues with the booking. Louis showed up in the early part of the 2 hour window, and knew it was an issue with one of the parts. He then ordered the part, provided me the cost for the part, and booked the follow up appointment 2 business days later. Louis then said what he needed me to do for when he got here to save time.

Once again, he came in the first half of the 2 hour time window, and switched out the part. He changed the part, and then put it back together to check for leaks. This sounds like standard service, but then the extra bit of service was the following steps:

1) He said how to monitor for leaks in the next few times running the dishwasher clearly and concisely
2) He mentioned that all their work is under warranty for 1 year
3) The price he quoted for the part included installation. This may have been the best part!
4) He said moving forward to contact him if anything goes wrong by e-mail, and he will let me know if it is a minor issue (e-mail or Youtube video), or if someone needs to come in
5) He recommended a parts source with a 10% discount on the parts.

I am very impressed with Louis and Appliance Service Centre. More importantly, I am very happy to have an operational dishwasher once again!

Louis G came by today to replace the element in the oven. Super friendly guy, such a pleasure to work with ASC, especially when they send out a guy like that.

I love their online appointment scheduler. So easy to schedule a day that works for me. Will definitely use them again!

We had a burnt out module on a very complicated LG Induction Range, and we called Appliance Service Centre based on these reviews. We scheduled an appointment online which was extremely convenient, and our tech John X was there promptly every time. The diagnosis was quick and the part was luckily found in Calgary, also online, and installed the next day. Excellent service.

We had problems with our dishwasher, our fridge and our dryer. I called Appliance Service Centre because my friend next door said how great they were -- and -- they were awesome!
Louis Godor was my technician. You're always afraid you won't find someone both honest AND great at what they do -- but he was... and I can't say enough about him! :) Definitely would recommend Louis and Appliance Service Centre! They're our go to company from now on. Thanks Louis!