RoadRunners Moving & Storage

Moving & Storage
Scarborough ON M1P 3E3
Write a Review
Write a Review

Recommended Professionals

97%(80 reviews)
99%(18 reviews)
91%(3 reviews)
97%(80 reviews)
99%(18 reviews)
91%(3 reviews)
HomeStars
Moving & Storage
RoadRunners Moving & Storage
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

98%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for RoadRunners Moving & Storage

Average customer rating:
9.9 10 (338 reviews)

Sort by

walancol
walancol
1 review Toronto, ON
8/10

moving

Great service and great people. They moved all my furniture and boxes with ease. They laid down plastic covering on the floor and carpet and left everything clean and tidy!!!
Great job!!

Approximate cost of services:
$1,400.00
Was this review helpful?
Company Response

Hi Walter & Colleen,

Great service is the name of the game.

All the best,

RoadRunners crew

Carol H.
Carol H.
1 review , ON
10/10

Move

The movers were tireless, efficient and didn't stop until the move was done. My move was seamless from the estimate right through. I really appreciate the wonderful job that Roadrunner does. My daughter and son-in-law first used them for a huge move, then a friend used them. I would recommend Roadrunners to everyone who has a move to make. Thank you!

Approximate cost of services:
$1,800.00
Was this review helpful?
Company Response

Hi Carol,

Thanks very much for the review. I hope you enjoying your new home.

All the best,

RoadRunners crew

tina
tina
1 review Markham, ON
10/10

Apartment move

My Mom was moving to a smaller apartment in the same building and we needed her larger pieces of furniture moved.
The two man crew arrived on time and did a fantastic job. They helped us with the furniture placement in a smaller area.
They were very good with my Mom who was stressed to be leaving the home she had shared with my Dad to live alone for the first time in her life.

They were careful with everything, we had a laugh and I'm already recommending them.
Thanks boys , you were great

Approximate cost of services:
$400.00
Was this review helpful?
Company Response

Hi Tina,

Thanks for the review. Till next time.

All the best,

RoadRunners crew

B E.
B E.
1 review Markham, ON
10/10

The moving experience was excellent.

Prompt, courteous, wrapped all important furniture in blankets and delivered on time. Service was excellent.

Approximate cost of services:
$2,000.00
Was this review helpful?
Company Response

Thanks B E,

Glad to be of service!

We continually strive to provide excellent service. Thanks a ton for the feedback and best wishes to you over the holidays.

All the best,

RoadRunners Moving & Storage

Roula
Roula
1 review Toronto, ON
10/10

Movers

We've moved 12 times and the past 3 was with the gentlemen at Roadrunner. They are professional, on time, courteous and all around great guys. They also moved my elderly parents out of their beloved home & the guys at Roadrunner were so patient with them & took care of their home as if they were their own parents. I have recommended them to everyone I know & will continue to do so!

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

Hi Roula,

Thank you for the wonderful feedback! You have a great family and we appreciate your business and recommendations. Congratulations to you guys on your success, and we hope your renovations go off without a hitch!

From one family business to another, best wishes to you and yours over the holiday season.

Best regards,
RoadRunners Moving & Storage

Taking Care of Business
Taking Care of Business
5 reviews Kettleby, ON
0/10

Repeat customer so disappointed

I am so sad to write this, especially because everyone else has had such a wonderful experience with Road Runners, as did we a few years back. Just about everything that could go wrong with our move went wrong.

-they showed up 30 minutes late,
-they were visibly put off when I asked them to move a few additional items,
-they dropped boxes more than once,
-they asked us where everything went as it was being brought in (it was clearly labelled),
-they didn't put boxes or other furniture items where they were labelled to go,
-they did not reassemble (even though this is part of their mandate in the paperwork you sign) they damaged a few items,
-they didn't lay the rubber mats in the new house until I asked them to,
-they took way longer than expected,
they didn't call when they couldn't get our lawn tractor started and onto the truck (so we were charged for this extra time),
-they broke one of our TVs, etc.

The TV that they broke was 55" LG. It was replaced with a *second hand* 46" TV that is missing a cable input and a stand. So...pretty much useless and insulting. Now, on top of reassembling and relocating, we have to find a wall mount and mount the TV if we ever want to use it. Oh, and not have cable.

Unfortunately, I would never, ever recommend the Road Runners. Although Paul made an attempt to make amends, his efforts fell short of my expectations, especially when I was promised 55" TV. That was the kicker.

This is especially upsetting because we had a flawless and beautiful move with Road Runners in 2014. I have recommended them to everyone I know and I'm a repeat customer. I have also left a glowing review for them in the past. I think I've been a 10/10 customer but I was treated with 0/10 courtesy.

I was partially refunded some of the extra time we were charged for.

Approximate cost of services:
$2,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 2 people found this review helpful.
Was this review helpful?
Company Response

Merry Christmas and a Happy New Year to you and yours. Wishing you, and those close to you, a happy and safe 2022. Sincerely, RoadRunners Moving & Storage

K. Gomes
K. Gomes
2 reviews Oshawa, ON
10/10

Double Move

Excellent movers who are prompt, professional and friendly. Nothing was broken or out of place, they removed the stress of the entire moving process as we had to move twice due to our closing dates. I would recommend the Road Runner crew to anyone interested in packing and moving services, they are well worth the money.

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

Hi Keisha,

Thanks very much for the review. Going out of your way to make the awesome Oxtail stew for us, was greatly appreciated.

All the best in your new home,

RoadRunners crew

J in Lindsay
J in Lindsay
1 review Simcoe County, ON
10/10

Excellent movers!

I have used this company twice! They moved me from Keswick to Barrie and then again into another home in Barrie within a nine month period!
They took excellent care of all of my personal belongings! I highly recommend them to all of my friends.
Jane

Approximate cost of services:
$1,200.00
Was this review helpful?
Company Response

Hi Jane,

Thanks for the review. We always welcome referrals.

All the best to you and the fam,

RoadRunners crew

Nicolle in Toronto
Nicolle in Toronto
1 review Toronto, ON
10/10

Great job, with lots of respect for our belongings

We used Roadrunners for our move from a 1 bedroom to a 2 bedroom apartment a couple years ago. We were so impressed with their service that we used them again this summer to move from a 2 bedroom apartment to our 3 bedroom house. They were incredibly organized and careful with our possessions. Brendon and Paul have their operation down to a tee and worked efficiently to get everything moved. When we think about what it would have taken to move ourselves, we are SO glad we hired Roadrunners to help. Would totally recommend them to a friend.

Approximate cost of services:
$1,300.00
Was this review helpful?
Company Response

Hi Nicolle,

We really appreciate the kinds words, and strive to do the best we can, on every move. See you next time.

All the best,

RoadRunners crew

micki
micki
1 review Etobicoke, ON
10/10

Movers

The roadrunners team was phenomenal. They delivered on everything they said, they worked nonstop and with smiles. Thank you Paul for answering all my questions on a timely basis, you definitely lessened our moving "anxiety". Will definetly recommend you.

Approximate cost of services:
$3,500.00
Was this review helpful?
Company Response

Hi Micki,

Thanks for the vote of confidence. We'll see you next move.

All the best,

RoadRunners crew

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about RoadRunners Moving & Storage

We're A Different Kind Of Moving Company. . . A new breed if you will. World class, award winning, thoroughbred home professionals of the finest pedigree. Since opening our doors in 2010, we've grown a lot! We've created better ways to move you. We've become faster, more efficient, and safer ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Moving & Storage pros in Toronto, York Region?