- Approximate cost of services:
- $2,500.00
- Company Response
Thanks so much for the feedback Janice. It was a pleasure working with you and Colin.
All the best in your new home!Warm regards,
RoadRunners Moving & Storage
Thanks so much for the feedback Janice. It was a pleasure working with you and Colin.
All the best in your new home!
Warm regards,
RoadRunners Moving & Storage
Hey Malik,
Thanks a ton for the feedback and wonderful review. I'm glad we were able to save you some money. Hopefully we can do it again for you sometime soon.
Best of luck with your renovation and let us know when you'll need us again.
Warms regards.
RoadRunners Moving & Storage
Hey Pete.
Thanks for the great review!
All the best in your new place.
Regards
RoadRunners Moving & Storage
Thanks for the review John!
Hope we can be of service again soon.
All the best in the new year.
RoadRunners Moving & Storage
Thanks for the Kind words Lily. Sorry to hear about your terrible moving past If only Homestars was around then to add some guidance towards better movers.
Anyhow, thanks a ton for the feedback, and we wish you only positive moving experiences from here on out!
Best regards,
RoadRunners Moving & Storage
Hi there,
Thank you for the detailed review. Your feedback is very important to us and we thank you for the time you took to write it.
Moving is stressful. We fully understand and appreciate this. Our goal on every move is to make the client feel 100% confident in our abilities and hopefully relieve at least some of the stress that they feel.
I do agree that there should be a standard set of questions that gets asked during an estimate and we do have one in place. Why this particular piece of information was not discussed, I can't say for certain. I do however take ownership for my part in it.
When we arrived at your new home and realized it was a third story walk-up, I immediately called for two additional men to help with the workload at a significantly discounted rate which resolved the issue.
I'm not sure how we may have appeared condescending or seem annoyed with you, but I can assure you that was never our intention and I apologize for it appearing so.
In regards to the broken item you mentioned, I do maintain my position that it was not something we caused and would appreciate your benefit of doubt.
We've built a reputation of honesty and integrity by actually acting honestly and doing the right thing. We have a damage free guarantee which we honor for our clients at all times. I would be undermining our company and its employees if I was to lie to you about something, which in this case, was a minor incident.
Nevertheless, I would be happy to discuss this in more detail with you, and perhaps find a way to leave you with a ten star experience.
Please give our office a call at your convenience.
Best regards,
Paul Davis
RoadRunners Moving & Storage
Hi Cecilia,
Thank you so much for the feedback. We're glad you were able to find us too!
I'm very happy to hear things worked out pleasantly. All the best in your new home and the new year.
RoadRunners Moving & Storage
Hey Ms. Jones,
I'm so happy to hear your move went well. Thank you for the feedback. We really appreciate it.
Best of luck in the new year from all of us at RoadRunners.
Hi Astra,
A million thanks for taking the time to write such a detailed review!! You really are a star!
Wishing you and your family the best in the new year,
RoadRunners Moving & Storage
Excellent Service, Great Customer Service, Will Use Again!
Hi Joanne,
Your feedback is greatly appreciated. Thank you for taking the time to write us such a wonderful review. On behalf of all of us here at RoadRunners, I wish you and your family all the best in the new year!
Warm regards,
RoadRunners Moving & Storage