World of Spas

I have owned a Caspian hot tub for three years that I purchased from dynasty red deer. I have had very good experiences there. Rochelle is very knowledgeable and helpful and when we did have any warranty issues, she and Gary (her service technician) were great to deal with and got the repairs done in a reasonable time frame.

Worst service I have ever had. Tub had more repairs that you could imagine. That woman shoul be out of business, but she lures people with these great deals so that they won't leave and do thei homework. Go anywhere else, but don't buy here,

We have had an excellent experience with Dynasty Spas. We bought a Caspian 42 hot tub from them last year. The salespeople, the delivery guys, and the management was very helpful and knowledgeable. I needed certain paperwork for our hot tub permit and they got it for me right away. Everything came in perfect, on time and on budget and we are really, really enjoying our hot tub - nearly daily!

I just want to say thank you to Cindy, Rochelle, Amanda and Linda they made my experience in purchasing a hot tub very comforting and assisted in every way i need help with from the sale to the install. Would recommend dynasty spas to anyone. Thanks girls!;)

Have had a Caspian for 2 1/2 years. LOVE IT! Still using it 3-5 times per week. Stayed home this Christmas vacation and thankful we had a hot tub to entertain our company and family. Christmas morning was spent in the hot tub with coffees and hot chocolate! And yes it was -25!!!
THANK YOU Dynasty Spas. Our neighbor recently bought from you as well! Thank you for the referral credit :)

Saskatoon Dynasty Spa, Poor customer service from delivery to warranty work. When delivered they were late, refused to attach the lid even though we had purchased this service. Two years later we had to call because tub was leaking, still waiting over 6 weeks for a call back even though I have called almost every week to know when we will be scheduled in. Finally got a call from Dynasty Spas in Austin Texas in which I found out that they are not responsible for warranty or service work it is the responsibility of the local provider in Saskatoon. Unfortunately the local provider in Saskatoon does not return any phone calls! Called another service technician Friday last week and they arrived on time and fixed the problem within an hour. To add to the frustration, the service technician mentioned that they get a call at least weekly to come fix a Dynasty Spa.

I would have to say that Dynasty Spas has one of the worst service departments I've seen. I have been waiting over 5 weeks for my hot tub to be fixed. The one pump isn't working properly and either is the heater. It's winter time and this is the time of year I love to use it.

The Dynasty spas in Red Deer has got the worst customer sservice available. They are rude and do not return phone calls. Rochelle, the owner is always to busy to talk to a person or call back. We had warrenty claim for a coverin March 2012 and finally got it Sept 2012. after waiting so long, the foam inside the cover became sturated and so heavy it took 2 people to open and finally we couldnt use it. There was always an excuse as to why it was not in. finally in july I was informed 4 weeks and finally got it Sept 22. I would not recommmend purchasing a tub or anything from them.