Brm Water Conditioning

Great service. Installer came exactly as planned and was in and out in an hour. The indataller knew his product and his explanations were all great!! Workmanship was also good quality.

I bought the water softener from BRM a few years ago. It has been working fine until recently there's a small water leak from the pipe. I called Derek and he came to fix the issue with no charge. I remembered there's a warranted for certain years for the product, but I wasn't sure if the labor is free. So I am happy the way it turns out. BRM is great!

I bought a Water Softner from BRM in 2007 and I am very happy with it.
Just recently I accidently broke a fitting off the water intake and of course it was on Sunday. I called Derek on his cell, sent some pictures of the damage and he came up with a solution in a matter of minutes. I picked up the connection he supplied at no charge, went home and installed it and was back in business. I was so happy he could help me on a weekend as I had to turn the water off to my house. Service like that you just don't see anymore.
I would highly recommend BRM they are great!

I contacted BRM water conditioning as I was looking to have a water softener put in. Not only did Derek come out and make time to get it done right away for me, the service was also very reasonably priced. I will definitely be using them for any other water needs I have now and in the future!

A friend of mine recommended BRM Water Conditioning to install a water system in my new house. I was originally going to buy one from Home Depot but after doing some research I figured we would be better taken care of through a business. The install didn't take longer than an hour and I was given good instruction on how the system actually works and not just how to keep it running. Fast forward a few years and we had a power outage while away on vacation so when we returned we noticed the softener was flashing and didn't seem to be working. I called BRM Water and was actually speaking with the same guy who installed it which was nice, and he walked me through step by step how to reprogram it and get it up and running again. No Charge, no hassle, and no service charge (which I imagine anywhere else would have charged). These guys take care of their customers!!!

After doing some research I decided to get a reverse osmosis system through BRM Water. They are a small family run business and when you call you’ll typically be dealing with the same person who actually remembers speaking with you which is nice.
Derek came to do the install himself and was very thorough with how the system worked and the maintenance required. I’ll be recommending BRM water to my friends and family.

A couple of years ago I got a reverse osmosis and water softener installed by BRM. I spoke with Derek and he asked if there was an existing water softener to find out if the plumbing was already done. He also asked if the kitchen counter was granite as there was an extra charge to drill a hole thru granite. Derek himself came and worked quickly to install them. When he finished installing the water softener I was told that there was an extra charge if I wanted him to dispose of the old water softener.

Last week I got him to change out the filters for the reverse osmosis system. I e-mailed him prior to ask him how much it costs for the filters and he replied $140. I called him to book an appointment and was quoted $140 again and no other charges were mentioned.
When Derek arrived I asked him to check the water quality as a comparison. He took out a meter and told me it was 35. The number should be under 5. I asked him if I could take a picture of the reading for my records. He tested the water again but "the batteries died." He tried again and said the number is 17. He showed me the meter and I saw a 076. See attached picture.

He then tells me the filters are $140 plus $75 service call. The $140 price quoted was just for the filters. I told him since you are already here, go ahead with changing the filters. If I had known Derek was going to charge an extra $75 for a service call I would not have bothered to have him come. I had previously looked on-line for the price of the filters and one waterestore in Ontario sold them for $86-$97 depending on the quantity you ordered which included shipping. The water store even has a video to show you how to change the filters. Those are for original Goldline replacement parts and are not generic versions.

So Derek changes the osmosis filters and adds some chlorine drops to disinfect the system.
He plugs in his compressor and sparks fly out of the cord where he had some electrical tape around it, so he quickly unplugs it. He uses whatever pressure left in the compressor and puts in 1 puff of air into the storage tank to add pressure in the system.
We then proceed downstairs to check on the water softener. He pushes a few buttons and says it looks fine.
We go back upstairs. I asked Derek how I would sterilize the water storage tank. He pulls out a device from his bag and says he uses this device. He says he puts some chlorine drops in the device and runs it thru the system. He says "I used it while you were walking up the stairs." I was surprised by his comment as I was literally right behind him only to turn off the lights.
He's finished and he leaves.

Needed a new water softener and got this company off the internet. After installation he refused to take the old one and I was hugely disappointed. He did come back and disposed of it and did not charge a fee. My faith has been restored in this company. He also offered a chlorine filter at a reduced price which I will get. I’m glad that he went the extra mile to ensure we were pleased with the service.

Never heard of BRM before. They provide information through the phone instead of show room. Looks like a small company. I was a little bit doubt at first, but service and price is superB.
Highly recommend.

Derek responded quickly to my emails and concerns and we agreed on a water softener that was appropriate for my home and finances. The installation was done within 2 business days of my final decision and with great service.