Trail Appliances

We have purchased all of the appliances for our last 2 homes completely through Trail Appliances. We have been very happy with the service that we have received and the quality of the appliances that we received. We have had little to no issues with any of our appliances. When we have had issues the customer service department did everything they could to point us in the right direction.

We got out vent-a-hood hood van in the clearance section at quite a discount as it had an almost invisible dent in it at a discount. I would recommend searching the clearance section for bargains as it was well worht it. We did by the extension cover for $400 but returned it later as it was cheaper to get one custom designed (only $125).

Purchased an 8 person hot tub and had very good service and advice. We also had warranty issues a few months after we made the purchase and the service was excellent. The whole control pad had stopped functioning and the service team came out within 24 hours and replaced it.

Very helpful, friendly staff. Can be hard to get someone to talk to you but when you do, they are knowledgeable and helpful. Our rep was great at getting back to us in a timely manner.

Well I was pretty disappointed with the customer service I received when setting up this appointment the woman I spoke too contradicted herself, was snotty, condescending and totally uninterested in her job. The repairman however was fantastic. Friendly, kind and helpful. If it weren't for him I would have given this company a zero for everything!

We built a new home and purchased our kitchen appliances through Trail Appliances. The salesperson was extremely helpful in walking us through all our options and various features and we were extremely happy with our appliances. The salesperson was responsive to all our questions before, during and after our purchase.

We purchased all of our appliances for two homes at Trail. Their staff are very knowledgable, and worked with us to maximize value within our budget. We have been happy with their prices and service. They often have special offers and took the time to tell us about each of them so we could make a good decision.

We are extremely happy with our products and the service we were given at the time of purchase..

The dishwasher and garberator that were recommended are so quiet. I thought at the time I was given a sales pitch. However, everything promised was true. Love all my appliances

I have placed 4 service calls all for the same repair - water not draining completely and machine shutting off early. I have had 3 different appliance repairmen out to repair the same problem. They look at the machine & adjust the drain hose. The first guys that came out actually ordered a new part but had to be reminded 1.5 - 2 months later that I was still waiting (they were from Trail, but the rest have been from the extended warranty with the manufacturer). The last time I called, I was told unless I could physically make the machine stop myself or have it happen & get someone in to show them, they would charge me for the service call. Since then I have found out that it stops in the wash cycle but have not called back yet. Very frustrating but I guess I better make some more notes & call again before my extended warranty runs out.

Horrible post sales support.

I purchased a fridge from Trail. Two walls were damaged during delivery. the fridge was damaged. I was told that replacement doors would be ordered. Close to a year later I am still dealing with this. Calls are not returned, information keeps changing. Lots of excuses with little action.

My walls are still cracked, my fridge is still dented, weeks and months go by with promises of action but none taken.

Buying an appliance shouldn't be this hard.