Budget City Movers No Longer In Business

This moving company is terrible! I used them twice and it was a huge mistake. Both times they went way over budget, complained, smoked or took calls, damaged items both times, one jackass screamed at me over the phone when I tried to file a damage claim, they never return calls and I've had to file a claim with the BBB for which they are trying to negate responsibility. Totally unprofessional and a waste of time and money.

DO NOT USE THIS COMPANY! I have used moving companies before and this was by far the worst. They are cheap but there is a reason and they don't honor their price match.

It was a very negative experience and I am extremely displeased. They took very little care with the stuff they were moving and damaged several items (including dropping my deep freeze off the truck lift). They were unprofessional as they spent the whole time complaining about having another job to do after ours. We have pictures of them driving on our grass (it was not needed to do the unload) in our brand new place and they left the lift down so it tore up our grass. As well they were arguing with our neighbors after they blocked their driveway and they needed to get out (they had to move their truck once during the entire move). They took almost twice the estimated time and arrived almost 30 mins late to start (but still charged me for the original start time). After I had asked if they could remove tvs from mounts and disassemble furniture during the quote, the movers told me that "i have to do it" they wouldn't do it.

My larger concern was at the end I then had to argue over the fuel match that was agreed upon during my quote even though I mentioned this to the driver and we wrote it on the contract before starting (and their advertisements and policy state they price match). I dealt with Brian at the office who said they had to bill the whole thing and would adjust it the following Monday. I have since spoken with Brian several times to deal with my moving concerns and get the reimbursement that was promised to me and advertised. He is not a pleasant man to deal with as he essentially just tries to yell and bully you into accepting what he says (and tells you why you are wrong and that moving companies just get tons of complaints). We have twice agreed upon how to address this situation and both times he has changed his mind and started the process again. Now he won't even answer my attempts at correspondence. He claims to be the "owner/manager" but refuses to be of help. Save the hassle and headaches and pay few dollars more per hour. You will be much better off.

Budget City Movers moved me On October 2, 2012 and they did a fabulous job! The guys were on time, really hard workers, and never even took a break. The estimate they gave me was around $500 and it came in pretty close. I was really happy and will definitely use this company again in the future.

I concur completely with the negative reviews here. Do not use this company. Hired them to move me under 8 km in 2009, within Vancouver. The estimate was for around $600, the final total was over $1000!! They stated it was because more time was needed, given the elevator had to be used for the loading in my old building. Like, duh, they knew that beforehand! Also, had the surprise 10% fuel charge, and then, although three workers were hired, only two really did any loading- the third went off to buy drinks, talk on his mobile etc (this was the "supervisor"). I ended up doing a lot of lifting, and hurt my neck. In addition, they stopped on their way to my new home to have LUNCH, and charged me for this as part of the moving time! Yup- unbelievable!!!!!! The other big thing that should have sent alarm bells ringing right away- their credit card machine was "broken" so payment had to be made in CASH!! Yup, another way to trick the customer and over inflate the bill. They had been recommended to me by a friend, but I feel like such a dummy that I never checked them out on google etc to see their reviews. Again, the owner is an a*&%#@e- I called to dispute the charges since it was way over the estimate, and when I told him I'd complain to the BBB, he just threatened me with a law suit for slander. Do not use this company. Go with a mainline reputable moving company, or the old standby, ask some friends to help, and rent your own truck.

Response to BCM's response:

I didn't realize I could edit a review til now. Yes we found the computer but the shredder wheel was broken, and our glass boardroom table got a BIG chip in it and we were quoted $700 to get a new glass top which I forwarded to Terry at BCM. We have received no compensation, and we would rather now leave all my reviews online for people to see than be bribed to remove them. People obviously aren't happy with your service. Look at all the negative reviews on Yelp, and quite a few complaints filed with the BBB too! And considering the number of complaints about the owner Bryan screaming, swearing and hanging up on his customers I don't think anyone would question our complaint. As well - regarding your response to another complaint re: breaks, you are gravely mistaken to believe you have to give 15 min breaks every 2 hours! I work in human resources! Check out:
http://www.labour.gov.bc.ca/esb/esaguide/#3

Meal Breaks
An employee must not work more than five hours in a row without a 30-minute unpaid meal break. An employee who is required to work or be available for work during a meal break must be paid for the meal break. Employers are not required to provide coffee breaks.
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Never mind that the move took longer than they said it would and charged us alot of extra $ for it, they broke some of our furniture and office equipment, lost one of our computers and did not compensate us - the owner Bryan made some very racist comments toward my CEO's wife! Horrible service, horrible attitude and we would never recommend this company to anyone. Contact me cathy.oye@iugome.com.

Movers showed up 15 minutes early to the origin address and were pretty much flawless with loading and unloading the 2-ton truck. All done in 3 hours (which was the original estimate) with very little, if any downtime. Would definitely recommend to friends and family.

Great service. Punctual, hard working, professional movers. Efficient and friendly. Furniture was wrapped and packed with care.
Moving process was stress free.
Would highly recommend these movers and will use again in future.

Not a good ezxperience! The quote and estimate was approx. 4 hours, but the movers were so slow that it took 8 to 9 hours to move a small one bedroom apartment. The movers took a few smoke breaks that caused a lot of delay in my move, which I ended up paying. It took their truck more than one hour to get to Coal Harbour from Robson Street on a Sunday morning. I was charged double what i budgedted and what it hurts more is that I called and complained. The lady who responded the phone, and claimed that she was a decion maker, said she would have her boss call me back and they did not even care to call.