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Thank you for your wonderful feedback Mark! I know Pamela really enjoys working with you, your wife and now little Benji!
Thank you for your feedback. We are very sorry to hear about your negative experience. The cleaner we sent to your home gets fantastic feedback, so we were quite surprised to hear you were unhappy with the cleaning! After speaking with her, we realized that the house was not possible to fully clean as there were construction workers and men doing repair while she was cleaning the home. After you initially called and told us you were not satisfied, we immediately sent our cleaners back to clean again (as we do have a 100% satisfaction guarantee)! Unfortunately, while we were there for the second time, the same situation occurred. Our cleaners cleaned very thoroughly, but again you had a great deal of construction and people coming in and out of the house. Unfortunately in a situation as this, it is very difficult to clean.
We were very sorry that you did approach the Better Business Bureau as we are a company that takes pride in our work. We were very pleased that the Better Business Bureau found us to have excellent business practice and did not find us to be in the wrong. We still enjoy an "A" grading with them. We do hope we can come to your home again when the construction is finished and we are given the opportunity to clean properly. Thank you!
Hi Cindy! Thank you so much for the feedback. We really appreciate all the wonderful feedback and all the wonderful referrals you have provided us with. We will continue to send your referral bonuses to show our appreciation!
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Hi Jason,
We have seen it all, and "not exactly the cleanest person" is the norm for us! We are here to help and so glad that we could have allowed you to move into your new apartment worry free! Thanks for the great feedback!
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