Across Canada Van Lines

Moving & Storage
BC V6B 4N5
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HomeStars
Moving & Storage
Across Canada Van Lines
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14%

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Reviews for Across Canada Van Lines

Average customer rating:
3.6 10 (43 reviews)

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Rebecca in Regina
Rebecca in Regina
1 review Regina, SK
0/10

Moving Services and Storage

Worst company ever. Broke things, rude, took ages for delivery. Never got same story twice and never had a phone call returned. Different weight for my things quoted in different emails (no scale on site at pickup or certificate from official weighing centre issued). Rolled our laser printer over and over across the floor to pack it. Took almost a month to deliver after saying they had weekly trucks leaving ON to SK. Turned up really late on delivery day with no apology or phone call and acted like I was terrible for being upset (after saying they will come an earlier day and not bothering to tell us they had changed the date until I called, they finally turned up on a Friday evening before a long weekend). Came in unmarked truck they couldn’t park properly, with local help who smelled like alcohol and were not experienced movers. Did not have anything to lay down and acted like we were crazy for wanting it. Many things broken, dented or scratched. Rude. I paid over the phone and then they wanted to swipe my credit card again. Really the worst service I ever had. We didn’t have that much stuff, so we thought to go with an inexpensive van line because it had good reviews, but just don’t do it, you will regret it.

Approximate cost of services:
$1,600.00
3 of 5 people found this review helpful.
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Company Response

We apologize for the inconvenience you had during your move. Because of the high volume of the business, sometimes we rent many trucks, that's why there will be no any sign of company's name on these trucks.
When we get an authorization for credit cards, it's over the phone, on the delivery date we must swipe the same card and get a signature from the customer. Otherwise we do not collect double payment. This procedure is important, Visa/Mastercard they want us to prove customer's signature, we have to have the swiped card.
The scale tickets are always attached the contract, if you wanted to see it, our driver's could show it to you. I personally apologize again for the inconvenience caused.
Regards,
Sasha

Alexander Moretti in Vancouver
Alexander Moretti in Vancouver
1 review Vancouver, BC
9/10

I moved from London, ON to Vancouver, BC

I loved everything about this company. The workers were so nice and the moving crew was so lively. They ensured my items will get to Vancouver safely, which was very relieving. I spoke to their rep about my move and she was so sweet and explained everything to me about charges and the weight of my stuff. Their price was much affordable than i got from some other companies, but i chose ACross Canada Van lines because they were the most professional on the phone and really made sure that the move goes well. When the movers came to my house, the men started packing and loading right away. I was okay with packing charges because i wanted my belongings to get to Vancouver safe and sound. The prices was not bad. It was really a tremendous good job done by the men ! They really made moving fun for me. :-)... its great to know that i now have a professional company to move me if i ever need to move again. Its very comforting and thank you to the crew for doing such great work! They deserve the best rating

Approximate cost of services:
$1,250.00
2 of 2 people found this review helpful.
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Company Response

We appreciate the feedback.

Thank you from the ACVL.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Across Canada Van Lines

We offer moving services in Toronto, Vancouver, Montreal, Quebec, Ottawa, Winnipeg, Calgary, Edmonton and almost anywhere in Canada. We also offer moving services from Canada to USA and from USA to Canada.
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