Vega Line Moving & Storage Services

We find this review a little suspect....

This is very suspicious and, honestly, false. I can state quite emphatically that all managers are available, however, it isn't a matter of not "remembering" who they are...it's a matter of making sure you get directed to the right department/one. We are sorry if you were having trouble with that. You see, we have an accounts and billing manager, an operations manager, a dispatch manager, a sales manager, and a customer service manager. So, depending on what your issue was, we'd have to pinpoint that in order to determine who could best serve you. I can also say with all honesty, we've never in our history "lost $10,000 worth of items". And we'd suspect there'd be follow up more serious than an online review if that were the case. So please, be specific (and truthful). :) We would be happy to assist you but first, you must identify exactly what the issues are in order to do so.

Hi Risa...is it possible to pass along your order number for review? This doesn't sound right and we'll be sure to attend to it after confirming your work order. :)

This person provided a (minor) daughter's information when booking a move, then tried, relentlessly, to collect money for a non existent claim under a different name. He reported that he was missing a chair, however, that was quickly determined to be untrue as he "found" the chair. He was actually filing a claim before even unpacking his goods, which is highly inappropriate and hints at an agenda.

His weight is very much line with a 2 bedroom home (2500 lbs)- nothing abnormal there and the "undeclared" fees were nothing of the sort - our payment options are clearly written in highlighted bold red font as "we accept money orders, certified cheques, cash" only. If customers insist on using credit cards, we will facilitate this mode of payment, however, there is a 3% processing fee as a result and this is no secret. The contract also clearly states: "driver must collect payment at delivery" and this is in place to protect drivers against "deliver and dash" situations that puts them at risk. The customer was provided with all this information and actually signed in acceptance of it prior to the shipping of his goods.

There was absolutely nothing fraudulently done here, except perhaps in the misrepresentation by the customer in providing a name that was not his own and allowing his under age daughter to be involved if he had not wanted her to be - that was his doing. We simply booked this move based on the information provided to us, with no reason to challenge that.

This was an attempt, from the onset, to file a false claim and we are addressing it in court. Please do not be swayed by this - we will also consider slander/libel as part of our case.

Steph, we do know you were angry, however, the situation was created when you failed to provide a delivery address at the time of booking. Until we receive updates, these moves are held in storage as part of the service offered. Then, when we are updated with an address, it goes into the next delivery cycle. Unfortunately, if a truck has just departed, you do have to wait for the next one to load/depart as NS is an outside area. We do apologize for that and have applied a $100 + tax discount (as you know). :) We wish you well.

Dear Leila:

Unfortunately, we don't offer a "weigh as you go" service that allows for addition/subtraction from the load during the process. Although that would be ideal, we simply aren't set up for that and it requires a lot of extra handling. Just as you can't go to the scales at the checkout in the supermarket and have them weigh/remove fruit until you get the amount you want, the same applies here. When dealing in entire households, we offer pick up, transport and delivery services based upon weights but it is a one time weighing only (unless a rescaling is requested/in order). It is true that, unless you allow for us to come and perform a free in home estimate which we'd be more than happy to accommodate, we really have only very rough ideas of your weight based on industry averages only. As sofas DO vary in construction and, therefore, weight, we simply can't be precise until we actually reach the scales.

This is a good reminder to customers to ask exactly what the services include BEFORE booking the move....as, in this case, it could have eliminated any doubt/confusion for you. We simply can't "weigh until you get it right"....we pick up, weigh, ship and deliver. We are truly sorry you misunderstood that.

Thank you Aykiuut. We appreciate the feedback and the actual price reflecting the quote actually speaks to the fact that you likely prepared us well prior to our arrival...we thank customers when they provide good, accurate information and updates. We truly appreciate your business!

We can say that this customer tried EVERY avenue to make a claim throughout the move. From forgetting that she informed us that her car had been damaged/had to go to the shop the night before pickup and then trying to assess that same damage to us post move, we have been through each and every challenge she has presented and addressed each and every one. The door frame and stairs in a rental unit were not reported until the landlord would not give this tenant her damage deposit back...at which point, she (again) tried to place blame on us. She had large dogs and a great volume of contents squeezed into a small basement unit and the move was only problematic when she presented issues (like bringing the dogs back from the groomers during the move, having others over during the process, etc.). The expectation is to basically clear out and allow the crew to do their jobs with minimal distraction and chaos...that was NOT the case in this move.

We don't collect deposits on our moves. As well, the estimate is but the first stage of the move, before it's even booked, and is meant for information purposes. To complain about an estimate is like complaining that your tea is too hot before even having a sip in a putting the cart before the horse. If the "estimate" is too high, then you simply don't book with that company....it's rather inappropriate to do so, then complain/cancel. The estimate is the very first stage and offers the chance to either proceed or not based on the information provided. A "rip off" would mean there was some service and an overage in charges...if this person never moved with us, it makes the complaint unfounded.