B.O.F.F. Wall Bed Furniture

Great product; no real support when needed.

I had a good experience several years ago having the bed constructed and installed by Boff. However, when I recently had to move the bed to my parents' home to make space for tenants coming in to my apartment, the company was unhelpful and in the end simply non-responsive and not available for disassembly and reassembly of the product. I made the request exactly one month before the deadline when it had to be out. I was told that the work would be done by their staff but not on work time, and that it would cost $100 for the disassembly and another $100 for the reassembly. I was told that it might take a couple of weeks for someone to be available. I was also told that it would have to be done between 4pm and 7pm. I got one message with very little advance notice for a time earlier than 4pm on a business day when neither I nor anyone else I knew could be available to let them in, so I had to let it pass. I was told that another opportunity would come up shortly. It apparently never did because I never heard once from the company after that, despite emails and calls all of which went unanswered. I had to ask a family member to assist me in trying to dismantle the bed myself before the move day. We were unable to disassemble much; it was too complicated. We did manage to get upper cabinets removed, which reduced the overall size. However, on moving day the professional movers were unable to get the unit in to the elevator and needed significant time to try and dismantle more of the bed themselves (and they added several hundred dollars to the price of the move, for a total of $900 which was the wall bed alone - nothing else was being moved). I even called Boff in the middle of the move on an emergency basis when the movers were stuck trying to disassemble, asking for telephone advice, and again was ignored. I didn't even hear from them after that message. In the end, the complete lack of support (not to mention being ignored) left a bad taste in my mouth and despite what I thought was a good product, I could not with any conscience recommend this company to anyone. The beds are expensive and in my view good service should cover the life of the bed and moving it if that is what the purchaser needs, not just good service at the point of purchase/installation (I had no problem with paying their workers for the service). Maybe wall bed companies don't want to move beds but prefer that they be left where they are and for new ones to be installed, I do not know. But I do know that if I choose to buy another wall bed for a different property (and I very well might), it will not be with Boff. I am thankful that my bed is now safely installed at my parents' but it is with zero credit to the company that made and originally installed it.

July 19/14:

The bed was purchased in May 2010 and I did not consider myself to be an "old" customer.

The company called once with little notice, not twice as they claim, and never once called again or responded to messages or emails I left.

The company never suggested that I come in to learn how to dismantle the bed. Dismantling was available for $100 and then reassembly for another $100. It was clear that I had to move the bed myself, which I arranged and paid for.

On my moving day they were called just before noon on Monday July 7th, a business day and not after hours. Had they replied to earlier messages and emails this might have been sorted out before my deadline.

I have plenty of "life experience" and judgment. I have worked as a licensed professional for 23 years and I rarely bother to write reviews and don't like doing so to begin with.

I stand by my account of the experience I had with the company. Had they at least had the courtesy to respond to me, even with a 'sorry we cannot help you', I might feel less disappointed in their service. I certainly would never choose to do business with them myself again and would also steer friends and family away. While the product is great, the service to me was worthless.

I just had a new BOFF wall bed installed in my apartment and I could not be happier. Marco was very helpful from the very beginning, giving me advice on what would be the ideal set up for my apartment and being very honest about what could be done with my limited space. The excellent customer service continued with the installation team, which was polite, clean, and knew exactly what they were doing. I would recommend this company to anyone looking for a reasonably-priced solution to the use of their limited space.

Started great, free measurement, quote, come to your house, easy order, 4-5 weeks delivery, bed is great but after installation, had small grease spot on carpet beside bed, in room that carpet was 5 days old, told Marco, said not his guys. I ordered side cabinet and gave company wrong measurement, 100% my fault! when I emailed to ask if cabinet made locally so I could alter as I measured wrong got email saying nothing could be done on their behalf and he restated it was my mistake! which I had already stated. I sent 1 last email stating I was upset with customer service after product was paid for and I would not recommend his company, Marco sent email saying that now magically he had a solution to my problem but said "he didnt really care anymore". If anyone wants copy of all the emails I will send them. Sclarke44@rogers.com. It is too bad, because up to and including installation I would have recommended them to anyone. Sort sighted business plan.

I took delivery and installation yesterday of my new B.O.F.F. Wall-bed/Desk/Storage unit and I could not be more pleased with the unit and with the service provided by the company!

I absolutely love the unit – it is quite simply one of the best purchases I have ever made. The configuration I chose was that of a desk unit, a wardrobe, and several overhead storage bins along with a full-size wall bed. Having this unit makes my bedroom more than just a bedroom – it is now a bedroom/home office space that maximizes storage space in a very neat and tidy set-up! I live in a decent sized condo, but as any condo dweller will tell you, making the most efficient and effective use of the space you have is critically important to the enjoyment of your condo. Well, B.O.F.F. has helped me to do just that!

Additionally, the professionalism of everyone I dealt with at B.O.F.F. has been exemplary. From Marco who came to my home to discuss my needs and designed the unit, to the delivery/installation men who arrived on-time yesterday and did an excellent job of installing the unit, to the lady who answered the phone at the Steeles Avenue store when I had a concern (she called me back very shortly after my call and alleviated my concern), everyone was pleasant, helpful, competent and professional.

I will not hesitate in recommending B.O.F.F. to anyone; in fact, I have already done so with several of my friends. As far as I am concerned, for anyone wanting to make the best use of a small space, there is simply no better option! The capability of custom-designing your unit ensures that it will meet your unique needs and does so in a very stylish fashion.

Pleasure to work with, excellent product, great staff. The Murphy Bed was even better than I expected. So nice and comfortable. it fits in my den perfectly. Marco was very easy to work with. Would recommend to anyone!

Overall very happy with my purchase here - although there were a few issues with communication. I found this company to be genuine in their work and I am really happy with the quality of my bed and cabinets as the price I paid for everything. The men who came to install the bed and cabinets were fantastic: professional, friendly and took great care to ensure that they respected my small home.

We had a murphy bed installed in our den. We compared a number of companies before selected BOFF. The sales man is a bit of a smooth talker. We asked for a back rest and he assured us we would be getting that but were disappointed that the wall bed that was installed didn't have it.

We are very satisfied with the quality of the wall bed and installation as well as the price so we would definitely recommend them to others.

Great salesman and installation personnel, great product. Horrific customer service by the owner of the store, he was RUDE & lacking in basic customer service skills.
His behaviour would influence me purchasing any accompanying pieces from this company. I won't be spending any more of my hard earned $$ in a company that has such little regard for their customers.