Steve and Jason came to my home Oct 23 to clean the furnace. usually when we have the furnace cleaned the people go to the basement, don't say much and then leave. I had some concerns as it hadn't been cleaned in a few years and needed to know what realistically needed replacing and what to use when I had to replace (filters,etc) again. Steve took the time to explain what needed to be done and explained what I was using could break my furnace. So now I have a clean furnace and ducts, new filters (that won't get sucked into the furnace) and a cleaner warmer house. I would recommend (and have recommended) your company to my friends. Customer service these days is non existent..bravo Steve, Jason and Advanpro for taking the time to do the job right!