The Gentlemen Pros Plumbing, Heating & Electrical

Richard is a hard working and curtious individual. He goes above and beyond to make sure things are done correctly. I would not hesitate to have the gentleman plumbers in my home to do any future work that is needed.

Good stuff. Timely and clear communicators.
The pricing system is clear and explained well. It makes you feel like you are getting an honest price.
I also appreciated the additional no-cost check of the whole house.

Called Gentlemen Plumbers and not even 1 hour later Ashton showed up. No hourly rate. One price. No hidden fees. After his diagnosis we learnt that we had four options to go with. We went with the toilet auger option. With no hesitation he got right to it. Personally I would not go near that toilet; full of poop to the rim. A short time later he freed the clog and brought back Q tips on the auger line. Before leaving he also offered me a free home inspection. I am 100% satisfied with the services I received. I was given knowledge, value and options. He treated my house like it was his own. I will spread the word about Action Auger and there Gentlemen Plumbers service.

Living in a mobile home, Charlie had to go under the mobile to thaw out frozen pipes. He cleared the blockage, upgraded aspects to toilet and cleaned everything up. Checked other plumbing/furnace/water heater in house with recommendations. Very professional and friendly. Will certainly use this company again.

In a world with poor customer service and untrustworthy trade services it is finally nice to see a company that is honest and fair. Not only is their customer service 10 out of 10 but the quality of the work goes above and beyond the norm. We had Jay come to our house to fix a plugged toilet that turned out to be a all day event. It felt like Jay was part of the family by the end of the day. He made it very clear what our options were before he did any work. Cannot say enough good comments about Jay and the company!!! Thanks

After trying to get no less than 5 plumbing companies to come out to our rural home, I came across The Gentlemen Plumbers. They responded to my call immediately and set an appointment up right then and there. I didn't have to wait for a call back or whether my address could be plugged into google maps - they just said that they would be there.

Kale arrived with a great attitude and tons of knowledge. There wasn't any smoke and mirrors to the pricing; there wasn't extraordinary dispatch fees and I feel that I received good value for the work done.

Kale is now "our guy" and I feel confident that The Gentlemen Plumbers will continue to provide us with great service.

I live in an older home and had a mystery odor in the basement that was only getting worse and more annoying by the day. Rick asked a lot of questions, kept troubleshooting and kept poking around until we found the cause: a cracked cast iron toilet flange. Once discovered, he was very clear going through my costs and options. He fixed the issue the same day and made sure to double check for leaks before he left. Very courteous and did solid work. Would certainly recommend to others based on his service today. Thanks again.

Matthew explained all of the costs and options for my install and completed it on a timely basis. Matt was very personable and made me feel very important as a customer. He was very knowledgeable and helped explain what was to be done and also took the time to answer my questions about other plumbing issues in my home. I highly recommend this company!!

Following the installation of a new counter-top in our Powder Room we required a plumber to:-
> Install the pop up stopper
> connect the down tube of the sink to the existing drains
> Install new taps, and
> install cut-off taps in the water supply lines
Because the new sink was in a slightly different location to the old sink it was necessary to rebuild the trap portion of the existing drain.

I called three plumbing companies to get quotes, and received a very prompt call-back from the subject company. I was informed they did not give quotes over the phone, but that they could send a plumber out to provide a quote. The cost for them to attend the house would be $70.00, which I agreed to.

When the plumber arrived, he advised they work off a fixed price schedule for each of the required tasks, and the price for each would be as per their schedule, regardless of how many of the individual tasks they undertook. The prices quoted were:-
> Install mechanical pop up stopper —— $301.00
> install single drain assembly —— $301.00
> Install new taps, — — $301.00, and
> Install cut-off taps on the water supply lines —— $223.00

A total cost of in excess of $1,100.00 seemed to me totally out of proportion to the required work to be performed. However, but only because we were time constrained, since we were leaving for a few days, we had the plumber complete the first two items on the list for a total cost of $600.

I then installed the taps myself, a job which took me less than 25 minutes, for which I had been quoted $301.00. I suspect a competent plumber would have been able to complete the job in half the time it took me. Giving them the benefit of the doubt, and using 15 minutes as the time to connect, the “per hour”’ cost would have been over $1,200!!

I appreciate that when a plumber is called out to undertake a job, some part of the cost must cover the overhead and administrative costs of running the business, that is fair, as is the “call-out” fee to attend at our home, provided that cost is not also built into the unit pricing. What seems to me unreasonable is that the unit price remains constant regardless of the number of jobs being completed.

In summary, we were certainly satisfied with the quality of the work performed, at least, as best as I can judge, the politeness of the employee, Jason, and the way he cleaned up after himself. He was also very helpful in giving us a quick overview of our plumbing, and heating systems, and suggested house-holder maintenance I can perform.

I am extremely dissatisfied with the company’s pricing policy and strategies, it appears to me to prey upon the urgency with which most individuals find themselves facing when they call out a plumber. For that reason, I certainly cannot, and would not, recommend this company.

In the interest of fairness I e-mailed a copy of this report to the Company for their comments in case I had misunderstood the technician who came to the house. I received no reply to my e-mail.