Magic

Had a small issue with a window hinge on a window that was installed a couple of years ago. Phoned the service number, got an appointment. The team arrived on time, fixed the window, made no mess, and explained what they had done. Was fixed under warranty with no bother. Couldnt be happier with my windows!!

We had 4 sets of windows installed in 2021 - the retractable screens are my favourite feature and weve had no issues with the windows at all. Recently, my dog ripped through one of the screens. From the quick response of the agent to my initial request for service to the window tech that came to fix the screen and the agent that promptly called for the payment afterwards - the service has been fantastic and it makes me so happy to have gone with Magic windows. I especially like that they provide text updates and confirmations along the way.

I always recommend Magic Windows if friends ask and we plan to get more windows once we renovate our attic in late 2024. In my opinion, its worth it to invest in quality windows from Magic.

First service, Serviceman came on scheduled time on Friday to fix the screen on one of the window walls . Then on the following Monday , I called to have the screen on the other side of the window wall to repair as it just broke over the weekend. The service receptionist said the serviceman is in the neighbourhood the very next day. Repairs were completed quickly, very happy.
Yvonne Lee

Our windows were installed 2 years ago. On one of the window we noticed that plastic film was left inside. I called for warranty, no questions asked. 2 weeks later 2 technicians came to replace the window pane.
The technicians were very friendly. Thank you.

Magic windows is one the best companies i have dealt with. Their customer service makes them shine and separate them from everyone else. Everyone in the company i spoke with have made their best efforts to satify me. Company's owners and managers are wonderful people and literally win the hearts and so are the installers. Everyone i have met and spoken with has been kind. Windows build quality speak for themselves and also look amazing. I highly recommend everyone Magic windows. After sales service is also really goood.

I originally used Magic Window a few years ago to replace all the windows and patio doors in my home. I was thrilled with the technology and the service. When an accident resulted in a repair necessary to the patio doors, I called them right away. They instantly worked with me with compassion and were able to fix the problem with out much fuss. Would definitely use again. The staff are courteous, kind and helpful.

Quick response to problem with a screen on a patio door, the technician was great and fixed the screen in short order. Very happy with the result.

As usual Magic Windows never fails. From placing my request for a blackout blind, to the technician installing it for me all interactions went smoothly. Myrna and her technician were so helpful. Well done Magic once again.

Magic is A1 in service, from sales all the way through, and the product has made our home infinitely better and well lit. Love the windows. We should've done this sooner. Docked them one point only because the installers could not finish the job in one day, and we sorta fell through the cracks or something before they could finish the job, including cleanup. But service was on our side the whole way and the President even got involved! We're thinking of doing our patio doors with them now...

We recently purchased some replacement windows from Magic. The windows come with a long term warranty. Post installation we called Magic for a service call. The Magic team was timely, friendly and very efficient. Our concerns were dealt with, without any arm wrestling. This is how you wish all vendors would support their warranties.