Lancaster Heating And Cooling

On the recommendation/diagnosis from another company that said the short cycling of our furnace was the result of an air flow problem, I changed the thermostat, enlarged a cold air return, added another cold air return and had the furnace cleaned--blower, secondary heat exchanger, and coil. It didn't help. The technician, Rob, from Lancaster listened to the furnace after cleaning it, said that he could hear water in the heat inducer pump. After researching the problem, he came back two days later, cleared the pump, enlarged the drain, and adjusted the fins in the secondary heat exchanger and the problem was resolved in about a half hour. Rob was excellent and really seemed to care about what he could do to help us.

Richard (GM/Service Manager) was able to help get us heat when temperatures where dropping fast!

I was out of province for business when I got a call from my spouse that something was wrong (temp already dropped to 63)...I gave the folks at Lancaster a call hoping they could prioritize the situation (feeling a bit helpless 3 provinces away) & I was very happy that not only did they help get us heat quickly, but the prices were fair and the young gentleman that did the work friendly.

It's nice to know that Lancaster can be trusted in a time of need! Thanks again Richard!

JG

Thank you to Lancaster Heating for the excellent installation of our new furnace. We appreciated Cassandra who walked us through the purchase and went above and beyond to help us on our installation day. Eric and Mark were professional, polite and explained everything for me. They maintained a clean work area and removed drop cloths as they departed. I am already enjoying the quiet of the new unit and the warmth it produces.

Two weeks ago, Lancaster Heating & Cooling installed a new Trane gas furnace as well as a gas hot water tank that I had purchased separately. I could not be more pleased with all aspects of the installation. The three man crew did a fantastic job. I did not know that drilling holes through walls and laying pipe could be an art form. Mark proved that it was. Neighbours have commented how neat everything looks. Jeff was a relatively new employee, and he took care of many of the little things. He even noticed that a previously installed thermostat had a mistake in its wiring. The highest praise is reserved for Eric, the main furnace installer. He was personable, answered all of our questions, and he did a superb job with the installation. When the inspector from Enbridge/Union Gas came to inspect the installation, he said it was perfect, something he rarely sees. He said there is always one or two little things that need to be corrected. Not here. It was a perfect install. Eric came back the next day and installed the hot water tank. It was another perfect install. Thanks guys. I have no hesitation in giving Lancaster my highest recommendation.

In September 2019 we made a switch from oil to natural gas in our home. Lancaster Heating and Cooling did a complete removal and disposal of the old system including disposal of the oil tank. They installed new gas lines into the house, and a new Trane heating system complete with air cleaner, a Trane a/c system, and a new Rheem hot water tank. They also did a full house duct cleaning. The work crew was at our house for three days - what a professional and friendly bunch of guys! Their work was superb and the job site was left clean each day. At the end of the installation they explained everything from operating the new programmable thermostat to cleaning the air cleaner filters. We would definitely recommend this company to anyone looking to upgrade their heating or cooling systems, or even just having their ducts cleaned. Very professional team!

Everyone at Lancaster was phenomenal to say the least. We were well taken care of from start to finish. It says a lot about the company when even the sales rep stops by every other day to check on you and the project. Charlie (our sales rep) did a great job fitting us in schedule and making sure our needs were met. Mike did an excellent job assessing our drawings and arriving at a comfortable tailored solution that not only fit our needs but also our house by explaining all the changes required, advantages and disadvantages to truly make sure the project would be functional and aesthetically pleasing. Thus bringing us to the job itself, Eric especially did an outstanding job with quality work and finishing. His due diligence and attention to detail was remarkable, informing me of every decision made and educating me at the same time shows just how much he and the team care for both the project and the customer. Eric's team comprised of two others Jake and Josh, these two were probably the most respectable people I have met, not only were they fast and efficient with their work but they to would explain and involve me throughout every step to provide me with an overall exceptional experience. I have to say, everyone I have dealt with at Lancaster was top notch, their work ethic and professionalism can be seen clearly through the unity of their entire team. If in the future I or anyone else requires an HVAC install or any other HVAC service I cannot recommend anyone better than these guys.

great quality, great service, done right, installed right, all at a fair price.

That day the team walked away from a work of art.

WOW! What can I say? On the coldest day of the year (Monday, Jan. 21, 2019), I had to arrange a service call for my furnace. I had a carbon monoxide leak and other issues with my furnace. Now, within 24 hours, my new furnace has been installed by Lancaster Heating and Cooling. Their prices are great-reasonable, and readily affordable (I am retired and on a pension). What a fantastic company for customer service! The service technicians from Monday, and the Installation guys today, were professional, cheerful, polite, and kept me informed along the way. The guys were also nice to my dogs. I cant' say enough about this company. Thank you, Lancaster H & C !!!

My experience with Lancaster Heating and Cooling was great, right from the start the sales consultant Cassandra was very informative and explained all the furnace options to me and always returned my calls promptly. The two technicians Mark and Josh who removed my old oil furnace and installed a new gas furnace were real professional, they arrived on time and didn't stop until the job was done. They cleaned up where they were working in the basement and left everything tidy. Very happy with the job they did.

We had a new water heater installed by Lancaster. The process right from sales through to installation was easy and pleasant. There was a small issue with an electrical wire clipped during the install, causing one of our kitchen outlets to cease working. When I called the office to discuss it, there was no difficulties with the staff during the conversation. An employee was sent in a week to investigate, and he confirmed that the wire had been cut during the install. An electrician was dispatched in another week and the problem fixed. I appreciated the company taking responsibility and fixing the issue, and with no hassle. All staff we dealt with were pleasant and friendly. We will definitely be using them to replace our furnace next year.

Lancaster installed a new furnace, humidifier and air cleaner in January. Customer service was excellent. The install team was professional, friendly and efficient. We recommend Lancaster Heating and Cooling 100%!