- Approximate cost of services:
- $400.00
Reglaze shower stall, bathroom walls, sink, bathtub
Customer was given a discount to have the sink refinished again. The charge was $100 to have that service done as sinks are not under warranty and is clearly printed on the invoice. Considering this customer has had this service completed over 4 years ago (expired warranty) we had made the exception to repair her bathtub and a small area on her ceiling tiles. The customer was not satisfied with our company because she wanted us to do everything new again, giving them the advantage to sell the house on a cheaper budget. On her invoice which she provided, it clearly states 4 year warranty against peeling, sorry there is no warranty on sinks. Our warranty has recently been upgraded to 5 years and the customer has demaned that this warranty will apply to her service. Now is that fair?
Common situation with rental properties is that the owner does not notify there tenant that the bathtub has been refinished. The tenant is now unaware of how to maintain a refinished bathtub & decides to use a suction cup rubbermat. We did attend to this warranty issue. As we arrived the tenant had removed the mat & indicated where the peeling had started. After accessing the issue the conclusion was the warranty will be voided due to customer damage. On our company invoice it is clearly printed " any damages created by suction cup rubber mats will be voided" in this case this was the situation. Every refinishing company will provide the care instructions on how to maintain a refinished bathtub. Follow the instructions & the tub shall last many years. If a product fails for any reason it usually happens right away. Not 3 years after like in this case?
We would like to apoligize to this customer for the complications we had with a new product we had just recieved. We understand it did not work out at the end of the day. We regret that this was the situation. Not sure if this posting was posted before the fact that we did send the customer back a full refund. Since that day we had switched back to our regualr finishes which has been succesful.
Tub & Tiles & Countertop Refinishing
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This is a false review. There is no refinishing company that charges $700.00 to refinish a bathtub ever. Price range is $300-$400 at the most so it would be pretty silly to pay more. Also standard warranties are 4-5 years, again never has or never will be a 1 year warranty on refinishing tubs. Lets put it all together and ask yourself this. Why would you spend $700.00 on refinishing a bathtub that only offers a 1 year warranty? True or false......... Fake review!